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January 2024 by Rynos23 Maddox
Salesman first name Issac was awesome. We found the car right before we were headed on a 2 week trip. For a small deposit they held the car for us until we got back. Honest and fair dealership, I would definitely buy from them again.
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January 2024 by Rebekah Hogancamp
I have all my car repairs and preventive maintenance done at Watermark Bluegrass BMW—from oil changes to wiper blade replacements. The reason being is Anne Stevenson.She provides exceptional customer service. She was is so attentive and always puts the customer first.She works with my demanding schedule and ensures everything is taken care of for me.She is wonderful.- Jackie Hogancamp
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January 2024 by Brian Katz
I recently bought a vehicle from this dealership, and I could not have been more pleased with my experience. Isaac and his team did a fantastic job, and he is extremely knowledgeable, patient, polite and professional. I recommend him highly.
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January 2024 by Beth Grant
Anne Stevenson is the best! We got a flat in Southern Illinois on our X1 as we drove down from Chicago to Atlanta on Friday the 22nd of December, only to find out the dealership at home failed to return the wheel lock key after changing the tire previously. Being in the middle of nowhere, we weren’t sure how to get the help we needed, so we started calling tire places and dealerships, hoping there was help somewhere.We called Bluegrass and got Anne, who checked that you had the tire we needed, but wanted us that, being a small dealership, they might not have a key that would work. She reassured us that, worst case it would take an couple of hours to drill out the lock, but that Bluegrass BMW would take care of the issue, and we limped down from Mt. Vernon, IL on the run flat tire, hoping the whole way that one of the keys you had would work.Upon arrival, Anne got right down to business, getting the car intake done and into the hands of the resourceful service technicians. I’m sure she noted how stressed we were, because she laughed with us and made us feel at home. We’d off-handedly mentioned needing to get some food, so Hubby was going to walk to the Kroger, but next thing we knew, Anne had pulled us a loaner so we could get a nice, hot meal. As we walked into the restaurant, Hubby’s phone rang, and I was certain such a quick call meant the keys didn’t work and that we should settle in while they drill the lock out. To my surprise, she was letting us know the tire was already being mounted and asked if we wanted the other three locks removed while they were at it (oh, yeah!). A Christmas Miracle!Anne & the technicians got us back on the road, safely and quickly, with care and concern for our well-being and comfort. I wish Bluegrass was our home dealership, but at least now I know if we’re ever in a bind again when traveling to Atlanta, we have a home-away-from-home dealership we can rely on and Anne ready to help us however she can.
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December 2023 by Ben Tindall
I had the best experience ever from Aimee and the entire team with Bluegrass BMW. I live over 3 hours away from their dealership and pass two other dealerships when I made the purchase for the vehicle I ordered. They have been by far the most helpful peopleIn the auto business I have ever had the pleasure to work with. Zero pressure and very knowledgeable and informative. I will 100% make future purchases with them!!! Thanks so much again Aimee, Joe and Matt!
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October 2023 by Steve
As always a great experience picking up our 2024 X3. Aimee and staff were excellent. Always a pleasure doing business at Bluegrass BMW.
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October 2023 by Larry Westbrooks
Very good buying experience. Vehicle was ready for pickup on arrival . Aimee was a very experienced client advisor. Paperwork done like it should be. Highly recommend Bluegrass BMW.
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October 2023 by ptnumber2
We have always been happy with Bluegrass BMW. We have purchased multiple cars at this dealership the past 20+ years and the experience has always been excellent.
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September 2023 by Missy Emrich
Todd is a super knowledgeable BMW enthusiast and expert. He can answer any question about any available feature on any vehicle in their entire catalog. My husband and I have now purchased 3 bimmers from Bluegrass. Todd works tirelessly before, during, and after the sale to ensure you've make the right choice. He is equal to or more excited than the new owners when he delivers their newly purchased BMW. You will leave the dealership feeling spoiled and will forever be a part of his BMW family.
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September 2023 by George Sirk
Just bought my second X7 from Isaac Phillips. He and Joe Langston are great to deal with. Isaac is very professional and friendly to deal with.
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September 2023 by Brad Blakey
Great experience & no hassles. Easy transactions over a few friendly texts with Joe & awesome sales experience with Isaac. Great teams
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August 2023 by John Morlan
Joe, Matt, and Issac did an excellent job helping me with my 2024 M3 CS I was fortunate enough to order with their dealership. This was my first experience purchasing a new BMW but it will not be my last from Bluegrass Paducah! Their whole team is great and I can’t wait to go back for my service after the sale!
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August 2023 by Jean West
Colby has outstanding customer service skill! I had a tough time making up my mind and his patience is like no other. Can’t go wrong with Watermark and Colby!
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July 2023 by Jenna Toombs
Isaac was so helpful and made the process so easy! So professional and knowledgeable . Matt was great when we traded in our vehicle too!
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June 2023 by Paul Olsen
The only reason I don’t give 5 stars is they won’t give you a loaner when you’re waiting for an expensive and lengthy repair.However, service Advisor Anne Stevenson is brilliant. She has an encyclopedic knowledge of the BMW cars and specifically explains the issue and the remedy. Her estimated cost of repairs was incredibly accurate and the work was done faster than expected.Very happy with these guys taking care of my baby in future.
