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August 2023 by Karen S.
No complaint until I get to check out area....there's a certain employee who normally works the customer service desk, but when she sees me in line to check out, she rushes over to get up in my face and try to make me talk to her. She's a nuisance to customers by her constant yacking. Freedom of speech goes both ways. Freedom to speak and freedom to not speak to her. Her constant yacking is actually rude. She needs to stay at her work station and leave customers alone. It makes for a bad shopping experience when you have to deal with her mouth. Less said from her.....the better.
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July 2023 by B B.
Kroger on Frederica and Starlite are both ok if you shop inside. The pick up service not so great. The app doesn't always work and with the telephone number no longer available your at the mercy of contacting an associate or walking in for assistance. Both Kroger's are doing this now. This service was useful for so many local shoppers of age and/or disability. The most friendly Kroger in Owensboro is on 60 East. This store is also the cleanest. They do not have a pick up service but it's easily to manage due to the smaller size. Their produce section is absolutely the best hands down.
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December 2022 by Jeff M.
The grocery store is adequate , but the pharmacy is the worst. If you want the run around and making a doctor call to approve an rx they sent over because the dose was stronger than usual (this was for an anti diarrheal med, it a narcotic). They said the pharmacist would loose their license if they filled it. And then saying on a follow up call it's over the counter so my insurance won't cover it. I callled Walmart and sent the rx to them and they had it ready promptly and covered by insurance.
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May 2022 by Karen Smith
It would be great if you guys could please ORDER PLASTIC SPOONS FOR THE PICNIC SECTION. There's forks and assorted flatware BUT NO SPOONS. ITS BEEN THIS WAY FOR TWO MONTHS OR MORE. I think you can do better.
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November 2021 by Taylor Allen
Stop closing at 10 or 11pm sucks having an emergency with no where affordable to grab the things needed for said emergency.
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July 2021 by Rachel R.
I would give zero stars if I could. Kroger on Frederica in Owensboro seems to be getting the produce that is too old to sell elsewhere and then dumping it on the pickup customers. I have been dealing with them for two weeks so far to try to get under $6 refunded for bad produce that had to be thrown away on arrival. The Facebook customer service folks keep saying it might take x more business days yadda yadda. Interesting, as Walmart's refunds are instant and easily done online. I won't be shopping at Kroger anymore. This was my second time giving them a chance to see if things had changed in the past couple of years. Nope. Poor quality, even worse customer service. Well worth the few dollars for my Walmart+ subscription - if something isn't right, the refund is instant. Don't waste your time, Owensboro. You have better options.
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November 2020 by Christina Basham
Had a few items delivered today tried it out will say I'm satisfied how quick it was. Denver was my shopper he let me know there was an item out and asked if it was okay to be replaced with something else, he was super nice!
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August 2020 by Burt R.
The grocery store itself is fine. Best in town. The Clicklist service, on the other hand, is atrocious. I recently had to wait over an hour for my groceries. After a while, one of the workers waved me up into the front spot. I called the number to let them know I'd moved. They said that was fine. Some time after that, another worker came to ask me what name was on my order again. I told them. I eventually got my food. Last time I came the worker who put up my groceries didn't secure them. When I opened my hatchback at home, my 12 pack of soda fell out. Several cans were damaged.My wife ordered groceries tonight and set the pickup time from 5-6 pm. We were notified CL was running late and our time would be 6-7. No sweat. I just now got to my lane and it is 639. Oh, also, we are often told items were out-of-stock that are definitely not.Clicklist needs to be severely overhauled. No one should have to wait an hour for 40 dollars worth of groceries. Maybe limiting how many bookings they accept an hour would help. And making sure the employees know where things are. We are done with CL unless things change. Still got mad love for Kroger, though.
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July 2020 by Debrah D.
Not happy about the "No Receipt" policy when picking up your online order! The last 2 times, we didn't receive items ordered and not included on the not available list. Did we pay for these items? That's the problem, since you don't have a receipt!!! All my life I received a receipt for purchases and now that's not happening. WHY???
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April 2020 by Stephen A.
As we recently found out via the news both Frederica and starlight street store's are spreading the virus. I see that all employees don't wear masks and gloves. You may want to skip entering these stores until one day they do. We are now using Walmart.
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April 2020 by Carol Sweat Ford
I appreciate the staff at Kroger who are friendly and always available to help in any way.
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April 2020 by Patsy Sturgeon
The wonder staff that is always helpful!
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March 2020 by Mary Riney Nix
I enjoy the Murray Cheese and tasting bar, it's a helpful and friendly environment.
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December 2019 by Daphne Burkhart
A prescription for test strips should NOT take 5 days to fill. You all called yesterday to tell us they would be ready by 5pm! And they still aren't ready! Your pharmacy is a joke and we will be taking our prescriptions elsewhere!
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August 2019 by Bob Fisher
the beer and cheese bar at Kroger's is a delightful community meeting place. and the opportunity to taste cheese from all over the world. along with done very fine beer and music. Making a unique shopping experience.
