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January 2024 by Ronnie
Took my wife’s 2023 Camry in for 10,000 mile service on 1-6-2023 and they didn’t rotate the tires like they were supposed too. If they skipped that what else are they skipping out on. I didn’t even want her to go there, but she said she thought they did ok for her in the past. I will be calling them on Monday.So I called on Monday and had the lady transfer me to the Service Manager and left him a message to call me back. 4 days later still no call. Guess I will move on up the ladder in command. Looks like they don’t care about their employees not doing their jobs.
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January 2024 by James Kleiman
After purchasing the car don’t both even trying to call with any follow up questions. You with just get transferred to voicemail to voicemail and no one ever calls back. I have called probably 15 time over the past three weeks and haven’t heard back from my salesperson Jaaron or anyone else they try to put me through. Only helpful person in this company is TJ at corporate that helped me with a different question.
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January 2024 by cj Farrell
The sales persons at Don Moore are so friendly helpful n understanding, Brandon n David were there to help me through the whole process n was so patient while waiting on insurance n other nonsense.. shout out I’ll definitely recommend n if ever need another, pray not, ill be back for sure 10 out of 10 would recommend…
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November 2023 by Guangming Xing
Got a new RAV4 from Don Moore. Steve has been very helpful along the way. Delivery is very smooth, and no surprise at the end. Steve is also very helpful going through all the features. Highly recommend!
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November 2023 by John Kurtz
Lee Anderson made buying our Toyota Highlander as enjoyable as we could imagine. Thanks to the Don Moore Toyota team!
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September 2023 by Jamia C
Constantly having issues with my current vehicle from here. From things being broken on interior when I purchased, but being shrugged off when I bring it up, to the most recent being my Apple Carplay that never works correctly when that was one of the biggest reasons I wanted a newer vehicle. For a while I assumed it was Apple, but after driving a few cars of the same make and model with rental companies, it turns out it’s just my car! Next time I need a new car, I will be looking for a different dealership or using an online dealership.
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September 2023 by Chris Frazier
Worst car lot in 1,000 miles. They are rude, they think they can tell you what your gonna pay for car used car manager needs to be selling peaches on the side of the road. Trying to buy a car ask if they would fix major scratches on trunk. Of $30,000 maxima. Said sure why don't I just put another $3000 in the car to fix it. What?DO NOT GO HERE TO BUY A CAR!
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June 2023 by mona simmonds
Thank you so much to Brandon Hagen for making our buying experience so wonderful. He is a wonderful young man. He found us exactly what we were looking for. He spent the time to explain all the features of our new vehicle and answer all of questions . Also thank you to the manager David Howard. He was very helpful. Will definitely go to them again. Wonderful place to purchase a new or used vehicle. Love our new Nissan Rouge Platinum!!
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June 2023 by jeffrey minnis
Their sales people plaster Facebook marketplace place with vehicles for sale but never reply when you message them. I didn't realize the jeep gladiator I found was at this dealership till I purchased another one. Had Bret knott actually replied back I probably would have bought the one he posted. I don't understand why people post things then never follow up.
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May 2023 by Fritz Games
Highly recommend. Not typical sales pitch. Straight shooting and down to business. Seem to take joy in what they do. Brett Knott did a great job!
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May 2023 by troy burden
Worst service ever!!! Service managers have no clue what they’re talking about!! Schedule work that doesn’t need to be done then charge customers for warranty work which is free !! SO MIS MANAGEMENT!!!! John and David don’t even cares about the fraudulent work!!!! Such a shame!!! Don sr wood be very disappointed
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April 2023 by Gary Salee
I went for an oil change, I called ahead after having two root canals and told them that I would be running late, they said that I have a 10 minute grace period I arrived 12 minutes late and they would no except me, so after buying a car there and all my service there you aren't allowed 2 minutes so I guess I will find a different Toyota dealer that has a little bit of understanding
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March 2023 by Marc Ray
When you’re told a price to repair a car, I understand some adjustments along the way for time and such. But to come back and told the price doubled from what you were quoted because some things were left out? This isn’t my fault. This is the fault of a quick-fix mechanic and a misinformed service writer. I’d find somewhere else…I did, and it’s certainly worth it. Do yourself a favor and shop around. I’d pay more for good service. Unfortunately this is not what I call good service. Free coffee doesn’t entice me.
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March 2023 by Jennifer
I (mistakenly) took my Dodge Journey to Don Moore in Owensboro for a routine service/oil change only because a friend of mine persuaded me into us going together to take our vehicles and she receives services free of charge there. Upon arriving, I asked if they could check the electronic throttle because the dash light activates occasionally; they refused because my vehicle is not a Toyota, fine whatever. So, they take our vehicles back and about an hour later they come out with our keys and receipts. We get up to pay for mine and they charged me ~$94 and some change for an oil change!!After driving off in my car, I noticed it did not drive, nor sound like it had been serviced! Before I had even driven 2 miles from the lot, my service/oil change dash light alert came back on. I called my friend as soon as I started my car and told her that I really don't think they touched my vehicle at all and firmly still believe it. After checking the oil and finding it was low and dirty, pretty much confirmed my suspicions.Terrible customer service, terrible prices, and terrible work ethic.I always go to Watermark in Madisonville, and they have been amazing every single time! Plus, they are much cheaper and go above and beyond their duties! I'll never go anywhere else again.
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March 2023 by Zoe Alexander
I paid off my car early after buying it through Totten more Toyota so I was trying to get a refund on my service contracting Gap insurance. Let me tell you they sent the service contract to my bank who then cash didn't put it in your their account while I was waiting months for this check they should have sent it to me. They didn't do anything with the gap. They tell me they're going to cut a check wait a couple days come back if it's not there did this did it again did it again and now I'm waiting still I just left oh it's after 5:00 so they can't call corporate. They're rip offs do not let them swindle you into a service contract or gap insurance or anything like that you don't have to get it. I thought they were just like a regular car salesman like everybody else but they're not especially the finance guys watch out for the finance guys