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December 2023 by Rob Lipsey
Ashlynn and Kevin are amazing!!! They are very knowledgeable, helpful, friendly, and professional!!! They are a huge asset to this company. They're work easily sold me on switching services!
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April 2023 by Valeria Shivers
I love cricket! Strongly recommend for cell phone service!
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December 2022 by BAR
Great people and great service! They helped me switch over from corrupt H2O Wireless. You know…the company that puts you on hold for 2 hours, then hangs up on you when you tell them that you want to cancel your service. Yeah, that one.Cricket has been the opposite experience for me. The guys at the Owensboro store on Frederica Street were awesome. One young man (dark skinned fellow with glasses) who’s name escapes me, stayed on the phone for 30 minutes on hold with H20, trying to port my old number over to no avail. It wasn’t his fault, and I gave him an “A” for effort, in which I had no choice but to choose a new number at that point, because from my past experience with H20, getting someone on the phone just wasn’t going to happen.I even showed up on customer appreciation day and got a free burrito from the Real Hacienda truck. Plus I had a chance to spin their wheel for a free gift card that unfortunately I didn’t win.Bottom line here…they do a lot for their customers, and their service is top notch in terms of clarity and other free perks like visual voice mail and an organized app that is easy to set up. There’s also an option of reoccurring bill pay, via debit or credit card that gives you 5 dollars off a month. Cool place!
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October 2022 by John Smith
Great people and great service! They helped me switch over from corrupt H2O Wireless. You know…the company that puts you on hold for 2 hours, then hangs up on you when you tell them that you want to cancel your service. Yeah, that one.Cricket has been the opposite experience for me. The guys at the Owensboro store on Frederica Street were awesome. One young man (dark skinned fellow with glasses) who’s name escapes me, stayed on the phone for 30 minutes on hold with H20, trying to port my old number over to no avail. It wasn’t his fault, and I gave him an “A” for effort, in which I had no choice but to choose a new number at that point, because from my past experience with H20, getting someone on the phone just wasn’t going to happen.I even showed up on customer appreciation day and got a free burrito from the Real Hacienda truck. Plus I had a chance to spin their wheel for a free gift card that unfortunately I didn’t win.Bottom line here…they do a lot for their customers, and their service is top notch in terms of clarity and other free perks like visual voice mail and an organized app that is easy to set up. There’s also an option of reoccurring bill pay, via debit or credit card that gives you 5 dollars off a month. Cool place!
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September 2022 by June Shouse
The person that waited on me was very courteous and helpful.
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June 2022 by Will Sheldon
Kevin was such a respectful young gentleman. He got me and my family into great phones at a even better discount, he also helped us switch everything over. I definitely recommend asking for him when you stop in!!!!
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June 2022 by Barb Simon
keep helped me and was very beneficial and did everything for me. I appreciate her and great service
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April 2022 by Tony Swan
My fiancé’s phone has been locked up since 2012 we have been to many cricket stores but whenever we finally came to the one on Fredrica Kae helped us out so much she called Apple and unlocked my fiancé’s phone and set us up with a brand new iPhone 11 thank you very much cricket wireless for being there for us
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April 2022 by Lois Carraway
The store was very busy but we had very good service. Our representative was very well informed and helpful. Imy very please with the service
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November 2021 by William Hayes
Great customer service
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November 2021 by Jeanne Aldworth
Logan and Tony were great!
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June 2021 by roy shelanskey
The staff is very helpful and goes out of its way to help with anything Cricket
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May 2021 by Brad Geary
I would recommend cricket to everyone
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May 2021 by Melanie Ambs
Fantastic service. Eric, I believe his name is, was awesome! Met & greeted us as soon as we walked in. Absolute confidence, firm & to the point. He knew his products. Mixed some humor in. I'm a stickler for personality from a clerk. If I could score him, absolutely 150% & HIGHLY recommend him.
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May 2021 by Terry Palardy
Apparently they're phasing out lg and no longer want to cover there commitment to quality service... Lousy business practice! The employees were excellent young people trying they're best to be respectful and honest without crossing the business.. my beef is with cricket-i paid for an unlimited service, complained for months with no satisfaction, they said it was the phone, my area, the SIM card-the store cleared it up... They're phasing out people, even the ones who kept a card on file and paid the bill every month!
