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July 2023 by Anthony M.
Always dirty, items are not replenished,a lot of personnel walking around not doing anything when the checkout lines are long, have picked up fruit and produce with mold on the bottom of packaging, does anyone care, do you guys need to hire me to upkeep the place, shelves are not stocked properly, items in the wrong section, every time l go there I have to end up in Tennessee because this Walmart never has them, close it down and upgrade to a Publix, this oak grove Walmart is trash
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July 2023 by Ike I.
Bring a over the road truck driver i definitely make a lot of stops shopping at Walmart for my groceries and other goods while I'm on the road to avoid eating out as much as possible, this location was very well kept and organized with the amazing employees assisting customers even on a very busy weekend, my overall experience at this location was great.
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September 2022 by Anne H.
worse store ever you have to careful at check items on sale in store when you check they are full price i bought lays potatoes chip on sale 250 when you check out they are 549 a bag you have to get a clerk to chain it the cashier dont check the price so self check is the only way to see your being ripped off this happens alot coke was on sale 24 pack 889 but at self check it 12 plus buyer beware walmart love it if you dont pay attention this store is number one about cheating people
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August 2022 by Trinity K.
I live closer to this Walmart then the Clarksville location, so I prefer to use this Walmart. However, they allow customers to leave their parked car in the pick up area. Which backs up pick up services. I understand they get busy and my pick up order is delayed, however I don't agree with allowing others to leave their car in the pick up area because it's more convenient for them. I believe they should tow the vehicles that are left unattended. It backs up a lot.
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November 2021 by Dylan G.
Anytime I have ever been to this place 1 of there 14 checkouts is open and have to stand in line forever every single time
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April 2021 by Maricela R.
I don't understand why they say that They have my order delayed it's 135 I picked between one and two and they still haven't picked my order even though the parking lot where Walmart grocery is is completely empty and there was only one car ahead of me and one of the cars there were already helping so I don't understand why they say that they're super busy and the girl said that they haven't picked my order yet
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February 2021 by Li T.
I ordered to pick up same day. I was looking for my products in the neighboring town (which is an hour away from me) but they didn't have any same day pick ups, however the WM in OG, KY did. So that's an hour point five from me but I really need these items so off we go. I got there and the app won't let me check in. The text won't let me check in. The email won't let me check in. No big deal right? Just call the friendly number on the sign to check in! Umm...except it went to voicemail 6 times. I double checked the number dialed every time. So I flag down the one and only guy that has been in and out of the store and he was very kind but he had no idea what was going on and he would look into my order as soon as he could. So I waited an hour and then he came by and I reminded him and he said he would look. 20 minutes later he comes to me and helps me figure out where my order was (it was in the store already packed) and eventually brings it out. Now the young man was super nice. Super nice. But he was apparently the only one on duty until the last 10 minutes of my wait and as such (through no fault of his own!) he had customers waiting for up to 2 hours.... I tried to call the store manager to find out what is going on and of course they left me on hold indefinitely and never answered the phone. So bad form Walmart all the way around, really bad form. But thank you kind employee who didn't lose his mind even when you were overwhelmed!
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January 2021 by Dena L.
Walmart rectified the issue to my satisfaction and I was pleased with their customer service in addressing my concerns. I was able to pick up my order the following day and everyone I encountered provided great service.
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January 2021 by Dave J.
The service at the grocery pick-up has been going downhill this month. On a 4 pm pick-up today, we got a message that order was not ready. They said we would get a text when it was. Finally get a text at 6:15 pm. I drive 6-1/2 mi. to the store, only to run into the situation in the pictures submitted. All the parking spots are full, & customers are lined up all the way down the service road to the back of the building. I call the number on the wall for grocery pickup. IT GOES TO VOICE-MAIL, and says "Mailbox is full. GOODBYE." I go inside, to find somebody to talk with at Customer Service, only to find out the desk closed back at 6 pm. You already took the money out of my bank account, but I can't get our food. I now have to wait until tomorrow to get my groceries & drive another 6-1/2 mi. I will probably have to put up with a bunch of substitutions & cancelations on our order.(again) I am giving this a one star because the system won't let me post A NEGATIVE STAR NUMBER.
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November 2020 by Taren H.
I've used the Walmart Pickup many times in the last few years, but even before COVID hit, their Pickup program is a disaster. There's a reason I pick a time slot-I have other things that I have to do. Today is the 3rd time in a row I've waited for over an hour at the Pickup area for my groceries to be brought out. The time before this, I waited for over two hours, AFTER the hour time slot I was told my pickup would be ready. This caused me to miss my child's last high school band concert. I keep trying to give them another chance, but I will not be using this location for Pickup any longer. Not that it will ever make a difference, because Walmart is not known for good customer service anyway. I just wish that executives at Walmart would pay attention to how poorly ran this program is, and do something to fix it.
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July 2020 by Savanna M.
Definitely the "ghetto" Walmart of this town. Employees are having a power trip about the mask mandate. I understand that they are for everyone's protection but for you to get In a customers face over them readjusting their mask but not correct your own employees who have no mask in sight or are not wearing them correctly is a little bullshit. Won't be back, not that it will affect the business. Also figure out the check out situation, there's no reason there should only be 5 lines open during a rush.
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December 2019 by Michael S.
Today at this location in Oak Grove KY I experienced a huge ethical and harassment violation by the assistant store manager and Loss Prevention. On top of that I was called and treated like a thief, and even more embarrassing the cops were called and they stopped me and also treated me like a thief, then when they noticed I was in no wrong... at all... they let me and my pregnant spouse finally leave. I can not believe that Walmart allows this kind of treatment to anyone for any reason. I want to speak with someone from headquarters/corporate office asap. I understand stand this may be a busy time of the year but I need to have resolution.
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October 2019 by David G.
This Walmart is like so many others, I suppose. I came here just this morning to do some grocery shopping. I spent in excess of $150. When I went to check out, only the self-check lane was open. I HATE self-check for a variety of reasons. The biggest reason is that I am NOT an employee of Walmart. I very much resent being forced to do something that Walmart should be paying an employee to do. To me this is like going to a winery that forces you to stomp your own grapes. I make this solemn vow that, in the future, anytime I go into this Walmart or any other, and I get to the check-out lane, if there the self-check lane is the only one open, I will drop my stuff right then and there and walk out. I PROMISE!
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February 2019 by Robert B.
This Walmart is better than most in the area if nothing but that it's less crowded. Those that don't like crowds but still love the great low prices, it's worth coming to this location as we all know that a Walmart is a Walmart but one without the craziness of crowds is a better place to shop.
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December 2018 by Ophelia B.
The location is perfect. It is by the gas station, dollar tree, fast food places, nail salon, china buffet, Mexican restaurant, Cato's, and a Japanese restaurant, and nail salon. Close by is an Asian market. No crowds. No long lines. Very peaceful. Parking lot was satisfactory. We were able to buy what we needed easily. We even found bacon seaweed snacks and a hard to find favorite: creamy chicken ramen.
