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March 2024 by Eden Bailey
Every time I go to this store I have an amazing experience. These people are extremely great at what they do and I appreciate them for the hard work they do. I would like to mention 2 people that have gone above and beyond with their customer service, Elizabeth Parent and Madison Goda. Elizabeth fixed a multi month fraud issue that the Verizon help lines pushed off time and time again. She dealt with many call transfers until she got to the bottom of the issue and was faster at it I than my folks who are still grateful now. As for Madison, she gave me multiple different options to ensure I got what I needed, was an amazing person to be around, has amazing conversation skill, and even took the time to go through hypothetical prices depending on what I might purchase. Honestly there was never a dull moment in our interaction. With all of that said if you ever happen to be helped by these ladies be prepared for some of the best service I believe you can get. They have a good outlook on things and a relatability that you can’t pass, which just makes the experience great. Thank you guys so much for your help and keep on trying your best! ?
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March 2024 by Ja'Dene Mononutu-Dukesbury
William was amazing! The screen on my phone had gone crazy and I went in to see if there was anything that could be done. I don't have the protection plan and was expecting the worst. He quickly realized that my screen was indeed going crazy, so he looked up when I got my phone and saw that it was still under warranty . William then took the time to call the warranty department and went through the troubleshooting process for basically a second time with them to confirm it was really a manufacturer defect. After all of that, he was still willing to answer all my questions. He made this whole process so much easier, and for that I thank him.
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March 2024 by Leona Bowen
Got new phone,tablet and watch all Android. This is the 2nd time petting phones there.
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December 2023 by Donald Frazee
Great experience very helpful
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December 2023 by Conner Batty
Went to Verizon to upgrade my phone, and talked with Mathew. He was extremely helpful and super easy to work with. He explained everything very well. I will definitely be returning to this location!
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December 2023 by Ari Bunn
Matthew was amazing he took his time and was dedicated to solving the problem that arrive in my transaction he was kind and funny he made sure everything was done right he’s a serious boss at his job I would recommend him every time if your going in he’ll get the job done and make the experience enjoyable
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October 2023 by Kayla Lugo
William Friend G. Hooked me up with the new iPhone 15 Plus and I love it! He did a wonderful job as always!
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August 2023 by zach mchugh
I live at an address that will take Verizon Wi-Fi but it says that it won’t and I cannot get an account , in order to get the Wi-Fi box.
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August 2023 by Wanda Brookhyser
Been going to this store for over 10 years now. Always have fast and friendly service.
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June 2023 by Miss MaryJanee
Carlos was awesome and patient, he worked for over an hour to get us set up! Amazing customer service. Will definitely be goin back to his store for any other needs.
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May 2023 by Ryan Tyler
My wife and I went in to upgrade our phones and came out with everything we needed and more. Carlos helped us find everything we needed and even helped us cut down some of the cost by pointing out items that were redundant for us. He helped set up our phones for us, and even made sure that the protector we bought were properly installed as well. He was a great help and made the whole process stress free and fun.
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May 2023 by juan espinoza
Came in with a phone on the brink failing on me out of nowhere. Carlos helped me with my transaction quickly and he paid good attention to detail. Carlos also made sure that as the customer I was taken care of and gave me a courtesy call the next day to ensure all was well.
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April 2023 by The Scott
Kendra was incredible helpful and extremely knowledgeable! She set myself and my husband up with new phones, explained all the costs, kept us updated on the process and kept our kiddos happy too with some riveting games of tic-tac-toe!
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April 2023 by Mitchell Scott
Kendra is a boss! So smooth and quick. She even hit a snag with the system when upgrading our 2 iPhones and got around it quick. She was so nice to my family. My wife and I brought our 3 kids; 3, 6, 9. She helped keep them entertained, but not like in a creepy way... BHAHA! Kept touching base to make sure we were informed and was just the best. Thanks K!
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February 2023 by Heath Funk
Keegan was extremely knowledgeable about everything I asked and so helpful. Definitely the best experience I’ve had at a Verizon. Thank you, would recommend to anyone.
