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January 2024 by David B.
I didn't end up with this boot, however I looked for over a year for a pair of boots that looked and felt amazing. A young gentleman named Chris was helping me and encouraged me to let him check my size. He measured my foot went up a size in length and down a size in width and they fit like a glove. Super comfortable from the jump. I've worn a 11.5 EE for over 10 years, I'll bout a 12 D and they're perfect. These folks know what they're talking about. Tell us what you like, what you don't, the use case and let'em do their thing you won't be disappointed. I'll drive the an hour and a half to bring my wife back for hers. Thanks guys !
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November 2023 by Yeni ROD
Loved the store and the staff super friendly stop in when visiting Kentucky!
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September 2023 by Kaiden Dunn
Went in with no experience and was greeted by the owner Wayne, walked me through everything and gave me many different pairs and helped me with everything. Best customer service i’ve received at any store and will definitely be back.
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September 2023 by Christopher Braswell
Love shopping here always have great selection of boots for me and my son only place I buy our boots from
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August 2023 by Amy Debrucque
Authentic western merchandise. I had a wonderful experience with both sales people I worked with while shopping. Their knowledge and expertise and fits and brands was extremely helpful. This is a beautiful authentic western store. If you're looking for quality merchandise, this is it.
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August 2023 by Drury Mangus
This place has everything you are looking for and I was so happy I found this place. ( you are my new boot store ) boot barn in Lexington and the Ariat brand store has nothing on this place. The boots you actually want to wear and cowboy hats they have. They are a true western store unlike the modern locations in the area. You will have my future business and thank you for the great boots I purchased today
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August 2023 by bootlicker
I bought a belt on June 6th 2023. I put on while in the store was so happy to get. I talked for a while and the young lady that sold it to me was AWESOME !I noticed that when I got home that the buckle section was loose and just not looking good. I couldn't get back that day and have been out of town working so I haven't worn since the day I bought. I finally got a chance to go back and with a lady about it. She said that's the way they are sometimes leather is thicker etc. I said so there is no smaller screws she said NO!! I said we'll I wish I would have noticed it the day I bought cause I wouldn't have bought. She twisted it with her nail and just gave it back. In the photos you will see the look of it and the screw is visible not tight compared to the other. Since she wouldn't do anything I took it upon my self to check it. The screw was cross threaded and that's why the one looked different. Brass is soft in gender and when trying to take it out it snapped. So now I have a belt I can't wear etc. Simple put if she would have taken it to the people that do the belt they would have seen it and I would have been happy. I'm so disappointed and I hope the non willingness to try and help or fix it is worth the loss of a customer and all the people I will tell about this situation. I didn't want a new belt just the screws tightened. It's amazing how defensive people or employees are about things. Having worked in the customer service world for a long time I'm becoming more and more disappointed in how people handle situations. Also; I'm sure that whoever is in charge will be told a totally different story but what I have said is 100% the truth. The small things separate the businesses now a days. The pictures below shoe how they weren't tight at all and then I tightened the one and the other wouldn't come loose. Hence why it didn't look right. Like I said 2 mins of taking it in the back to have someone look at it is so small in the big picture. Customer service is becoming a thing of the past and word of mouth is the best advertising and my word will be telling anyone and everyone about how you don't get it down at your store. VERY DISAPPOINTED!!!!
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July 2023 by Claire B.
BEST STORE IVE BEEN TO. Me and my boyfriend traveled from Northern Indiana down to The Boot Store in Kentucky just to see their selection of Anderson Beans. I have never been into a store with a nicer staff and owner. All of the girls on the floor were so helpful and Paul, the owner, was so awesome!! If you are looking for a pair of Anderson Beans, R.Watsons, Ariat, etc..... The Boot Store is THE PLACE. I would recommend this family business to anyone. Hard to find them nowadays!! Go show your support.
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June 2023 by Blake
The hats they sell are junk and store is overpriced to what you can price match online. My felt hat fell apart after a little over a month and they won't offer anything to fix it. Trash business
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April 2023 by Mike Farrington
We were in town from Kenosha Wisconsin to do some hiking at the Red River Gorge. My son was interested in finding a pair of cowboy boots, he is rather frugal so price was a significant factor. We had been at the boot barn earlier and nothing against it, we just didn't find what we wanted and the right price point. Later on in the day we end up at the boot store and were greeted by a skinny, attractive, powder keg of personality young lady. She was able to find my son just what he was looking for at the price that worked. Very pleased we made the stop here, nice store with helpful staff.
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March 2023 by Larry lagoy
Our first time there. My wife fell in love with them as soon as we walked in. The wonderful smell of leather. I came in looking for a new western hat. They have an excellent selection. I will be returning.
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March 2023 by Steve Brown
Great staff, very helpful. Too bad 10x+ hats are in limited stock nation wide.
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February 2023 by Madison Downey
As a customer, i was impressed. They were very nice and it smelled good in there. I sure do love the smell of kindness and leather.
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January 2023 by Dustin
Walk in You're always greeted with a warm smile friendly staff and always eager to help you find what you need and fit your budget. I have an excessively large and wide brick shaped foot and the staff was eager to help me fit into a boot for a wedding that was coming up and help me realize my true boot size.
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January 2023 by Elizabeth Abernathy
Didn’t enjoy my experience in this store. Wearing a $700 Rustler hat, $2000 Lucchese boots, and carrying a $1800 Louis Vuitton I was followed around like I was going to steal something. Watched the skinny blonde out of my peripheral vision following me and watching me like a hawk. Unbelievable…In response to your reply…sometimes less is more as her actions cost a sale that was waiting on us at the front.
