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July 2024 by Jason Tinch
Adam was tremendously helpful in assisting me with a new phone purchase. Instead of trying to sell me the most expensive model, he took the time to assess my usage and needs before recommending a cheaper model. He is knowledgeable, trustworthy, and made the process easy. High recommend!
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June 2024 by Bret Lane
Logan Pitchford was very helpful.?️
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June 2024 by Sandra Salome Scudder
It's ok.
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June 2024 by Robin
Fantastic customer service!
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June 2024 by ellen deaton
My experience with Jacob was smooth sailing. He posseses a high professionalism that inspires confidence and gratitude. I would recommend him to anyone, any time !
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June 2024 by elijah miller-cox
Had the worst experience with Asurion. I was literally about to switch providers since they wouldn't handle manufacturer warranty since my phone stop working correctly within the first year. Stopped by and Ben Taylor and Tray Eckler rocked it. Ben got on the phone with Verizon and took care of getting me a new phone within 20 minutes. Tray assisted me while I had my 1 year old and got me settled with no issues at all. I know these positions are sales which I can understand their hesitation to help me. Overall, very professional and helpful! Thank you!
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May 2024 by Andrew Ostertag
Leyton was extremely helpful, and did everything he could in helping me in my situation with my phone. He was very knowledgeable about every process and how to fix the issues I was having 10/10 would work with him again.
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May 2024 by rachel sherry
Logan cox, did a wonderful job at assisting me with a very frustrating problem involving at&t. I couldn’t have asked for better customer support.
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May 2024 by Jeff Sherry
I was having an extremely difficult time porting a phone number from an old ATT account to a new Verizon account. Logan Cox at the Verizon store was very helpful in assisting me with the transfer. He went above and beyond to help me with the issue. Thanks Logan !
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May 2024 by Tom Geftos
Ricky Lyons was most helpful today and provided me with my best VERIZON experience yet! He went above and beyond by helping me fix a few bugs in my S23 ULTRA and even upgraded my Verizon internet modem to the newest model. Thanks, Ricky!
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April 2024 by Laura Daley
Billy at Newport KY is the GOAT.
SOLVED my broken WiFi with a free upgraded unit and reduced my monthly bill.
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April 2024 by Vicki Bigney
Victoria was professional and went out of her way to help us with a problem that occurred after buying a new phone at another location, that was closed for the night. She listened, understood our issue and got the problem corrected. She was great to work with!
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April 2024 by Eric Cox
I couldn’t be more happy with my 5G internet. My sales person Logan was knowledgeable, courteous and professional. I would highly recommend the Newport Verizon location and Logan.
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April 2024 by Mary Riegler
Danielle was very helpful. I had a complicated problem that took 3 hours and she handled it very professionally and with care!
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April 2024 by Kaitlyn Nelson
I had a horrible experience here. I am a new customer and also new resident to KY. I signed up for service for myself and my boyfriend today at a different store. I was told that I had a $6000 limit so after leaving I thought it would be nice to get my dad and brothers new phones as well. The 3 of them helped me move from California this week and I new they needed new phones so I wanted to surprise them before they head back home.
First the female rep started off by telling me I couldn’t get new numbers on new phones… ummm ok?? So I texted my brother to get in their TMobile app and get everyone’s info. Then she kept asking me if I went to a different store as if I committed a crime for doing so. I told her yes and then she told me I didn’t have financing even though I saw with my own eyes on the first reps iPad that I had $6000. I was super excited to be able to do this gesture for my family after all the hard work they put in to help me. She knew no other stores were open and completely lied to me. I blatantly asked her, do you just not want to help me? And can I see that I have zero financing to which she told me she can’t show me her iPad. Lol ok thank you for the warm welcome to Verizon and Kentucky. Completely ruined my day. If you are black I would advise you NOT to visit this store.
