Mobile Phone Accessories in Newport, KY

“Traveling several states away, and phone died. Tried for repair, no luck. I was sent over to Chloe's store and I was blessed to meet Chloe.
Kind, smart, PATIENT with some guy from out of town that broke his phone and didn't have much of an idea what to do.
Can't say enough appreciation for the long time Chloe spent with me as she went through options, looked through inventories, pulled some stuff off the shelf then put others back on the shelf...
I genuinely hope that management at her store understands the jewel of a team mate they have in Chloe.
Hey Chloe - Thank you so much, ma'am. I really appreciate you - and Miss Sherry said she appreciated your help as well - she knows what dealing with me is like.”

“Been coming here for the past 8 or so years, and I just recently purchased my third phone which was an iPhone 11. Omar was the one that sold it to us, and that process was simple though he was very deadpan with his responses but I didn't mind, I didn't come here to make a friend I came to buy a phone. Anyway, he told us to come back before the end of the next month to switch my phone's plan over to my other family member's so we weren't billed twice, sounds easy, right? Well, we came in yesterday and Omar happened to be there... just for him to tell us that we'd have to call customer service to change the plan. See, when we bought the phone he told us we could just come in, but when we did come in and he happened to be there, he said we'd have to call customer service. What sense does that make? Calling customer service for any company is always a pain, so I'm not looking forward to it.”

“Adam was tremendously helpful in assisting me with a new phone purchase. Instead of trying to sell me the most expensive model, he took the time to assess my usage and needs before recommending a cheaper model. He is knowledgeable, trustworthy, and made the process easy. High recommend!”

“Let’s see how this plays out. I brought my iPhone in to replace a screen issue. After I received it I started noticing strange things happening. It was randomly opening apps and even frighteningly locked me out because the screen was apparently being controlled when I’m my pocket (like butt dial on speed).
I made as many adjustments as I could in settings to try and rectify things, but issues like unresponsive areas of the screen and battery drain are happening. It also is now unable to adjust brightness as it had previously n the past.
I called on Sunday and was told to come in. I came in Monday and was told everything was normal (it is not), and if I wanted, I could come in tomorrow to see the manager.
I will update this based on their service.

UPDATE,
These guys made it right! It was an admittedly expensive repair, but they did make sure that I was satisfied with their service.”

“I didn't really want to switch back to Boost but the woman working was great and help me with my lack of skills with technology. Ultimately when we were done in had amazing new phone, my pic of cases and a screen protector all around 100 bucks. Can't beat it!! And once again it's the employees that make the business great!!”