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December 2021 by Justin B.
I've been a US Bank customer for a few decades while living in a few different cities in 4 states. First, let me say that the folks that work at this location are super friendly probably the friendliest. However, this is the only branch that I've ever had an issue with regarding the pace of service. This branch is extremely slow (not just slow, extremely slow), has been slow for the past 5 years, and will likely remain slow for the foreseeable future. Don't plan on doing anything there over lunch unless you can spend your entire lunch hour in line waiting. The lobby is closed while many other banks are open for business. The topper is that I purchased US Savings Bonds at US Bank and now US Bank will not cash those bonds. So I have an account with the bank, purchased the bonds from the bank, and can't cash them with the same bank. They said "there is too much fraud" so they can't cash bonds anymore. They didn't even look at the bonds, I was told that this is a new company policy. I have an account there, you know who I am, you have a large chunk of my money, get all of my paychecks, how stupid do you think I am to cash bonds at my own bank If I'm trying to cash forged bonds.
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August 2020 by Marini ..
US bank has been great everywhere I've been so far. Depositing cash takes less that 2 minutes usually. This branch is the exception. The tellers are friendly enough but the drive thru is very very slow. Just to deposit a few hundred dollars cash takes so much time that I've been able to watch almost a whole episode of The Office while waiting for my receipt. It is unbelievable how slow they are in the drive thru even when there are only a couple customers. The lobby has been closed most of the year so the drive thru is the only option. If they keep taking so much time I will have to just change banks.
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August 2020 by John D.
This bank is the absolute worst. Drive thru takes almost 30 mins every single time I come here. Will be changing banks! If you don't have an account here already then don't bother. If you do then you already know what I'm talking about
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May 2020 by Nina D.
Just closed on a vacation home. Our loan officer was Rachel Ross at the Murray, KY US Bank office. She was absolutely wonderful, kept us informed at all levels of the process. She even responded to texts and emails after hours. When we left the closing the realtor handed us a thank you note and gift card from Rachel...such a nice gesture. We would highly recommend her to anyone seeking a mortgage loan!!! John and Nina D.
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March 2017 by Sandi Ricks
Do not get a mortgage loan with this company! We were the victims of a fire in 2015. Our insurance paid the mortgage company for damages. We have complied with all the paperwork, inspections etc with the final inspector stating 100% complete. We had to pay out of our pocket for repairs and US Bank would reimburse. We have not seen that after over a year, multiple phone calls, faxes and more paperwork. They are rude and incompetent. Every time we call they need something else. Scam! They are holding funds and making money off interest.
