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February 2024 by LEE Gallagher
Stopped by to workout like normal place smells horrible inside,gone down hill past year
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February 2024 by Stacey Waldridge
It was so laid back the stuff was very helpful and kind. Nice atmosphere, just joined today, can't wait to get started!! ?
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December 2023 by Rhonda Hampton
An employee here told me of three packages to choose from. It was a 12 month, 18 month and a 24 month. I went in today to give them a new payment and check on the remainder of my 18 months. They informed me I signed 3 years which was never offered. Watch their bait and switch
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December 2023 by Jennifer Gray
I love my gym family! Stephen, the manager, is so helpful, and strives to keep it nice and clean. Thank you!
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May 2023 by Karloffisgod
Never a Manager in the building, constantly dirty, weights scattered everywhere and mixed on the racks.
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May 2023 by Steve G.
Been trying to cancel for two months now. I have called multiple times, visited during office hours with no one there multiple times, emailed a detailed cancellation document signed and left one in the office at the gym as well. Sad that they only care about you when you want to join.. avoid this place unless you want a legal battle over cancelling at the end.
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March 2023 by Kim J.
I would give 0 stars if I could. I went round and round with this gym trying to cancel my contract. No information was ever given. It was like pulling teeth and it has been three months of this. Old management sucked. Cannot speak for new management other than Emily M. being helpful in finally stopping payments. Hopefully no one experiences this.
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March 2023 by Veronica Yates
My membership transfered from Shelbyville....which is an amazing gym. However, the Mt Washington location has a new owner that will not return calls or show up to work. This location altered my written contract and has placed it at infinite membership, with bank withdrawals. Which was never authorized. Poor way to do business.
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February 2023 by Tammy Nazzaro
They try to tell you that you can cancel if you move but then never say if there is a club within 25 miles of your new home and now stuck in a 3 year contract. I WILL NEVER USE THEM AGAIN!!!I DIDN'T misunderstand the contract! I was misled by your representative when I was taking care of my mother and he totally took advantage of my situation. Your company is part of the scamming that's going on all over.
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February 2023 by Austin Cook
It went from a nice small gym to a never staffed, overpacked, dirty, and non function gym. Not worth the money and its an even bigger hassle to cancel than it is traveling to a new country
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December 2022 by Kevin Coomer
Our contract was up and we told them we didn't not want to renew and we are still getting billed.
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October 2022 by Sue Ann Winstead
The club is clean, the members friendly and helpful. I love it. I hate that I have had a bad experience with a very rude and unprofessional individual, Cortney Green.
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August 2022 by Sarah VanCleave
Hidden fees even after you cancel. Make sure you are 100% sure you can utilize your membership before you start because it is really difficult to cancel and you will be charge additional fees even after cancellation. It was extremely difficult to get ahold of anyone at this location over the phone so you will more than likely have to go in during specific staffed hours.Definitely look for better, cheaper options around town.
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August 2022 by Skip Sullivan
Since the new ownership (out of Texas owns over 200 locations) took over this location has gone to hell. New management manages by email. There is broke equipment (some for months), leatherette ripped/torn needing to be replaced for now for months, loose benches, poor quality wipes, notice I didn't say "wet wipes". Plates and weights left on the floor and not put back for days. They do nothing to reinforce member put weights, bar, etc.. back in place and wipe down equipment after use. Not sure what the new management is doing. Join for a limited time offer of $1...lucky to be in Mt. Washington for another year at this rate. Once my agreement is up I'll be heading back to Club Fitness, our hometown gym.
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August 2022 by Chris Cheatham
Went downhill after new owners , feels like it’s corporate owned . Ac broke , no one cares to fix. I see why the regular members have left . They think they will grow membership numbers like this ???. Sell it back to Old owners . Planet fitness is going in up the street . Good luck .
