NAPA Auto Parts - Mason Auto Parts is known for its excellent service and helpful staff. Customers appreciate the patience and willingness of the employees, making it easier to find the right parts. The store is well-stocked, allowing for quick access to items, like hard-to-find parts for older vehicles. The drive-up window is a popular feature, and returns are hassle-free. However, some customers have noted that management can create an uncomfortable atmosphere at times. Overall, the store is reliable and offers a positive experience for those in need of auto parts.
While they didn't have the parts to help me with my side by side. The lady at the counter was absolutely phenomenal in her patience and willingness to help. Her information has made life much easier for me. She is greatly appreciated, and I'll be back.
May 2025
They were very helpful didn't really know what it was exactly I needed but they did and it was awesome
December 2022
Alway have a great experience there. Except when management is around thy seem to stare people down like your going to rob the place or something.
