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March 2024 by Alexis The Pugilist
Friendly staff
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December 2023 by Michael Massong
Fast service, and friendly employees. Great location!
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August 2023 by Randy Thomas
Unfriendly staff. Poor service. Mail rates for packages are ridiculous. They should just go under and allow the private sector to take over.
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May 2023 by TheSoccadude07
They have the ringer turned off to their phone. You cant even call and ask a simple question. If you need anything you have to drive down there. Pretty bad.
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May 2023 by Skywalker 6435
Horrible customer service and the agent talked down to me and asked me questions about my product without informing me what the questions were for. I had to spend 5 minutes explaining what an ssd was because the woman talking on the phone said I had to inform her the nature of the product so they could track it and at the conclusion of the questions she informed me she was unable to help me and I would need to call the distributor. Upon calling the distributor the problem was resolved in 30 seconds. A stark contrast to the 20 minutes phone call with the postal service.
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December 2022 by Vicki Starr
I had an issue with a package not being delivered today so I attempted to call. After trying for almost 2 hours and no one answering the phone I contacted the seller and got a refund. UPS will be my only delivery method from now on!!! Poor customer service when no one answers the phone for 2 solid hours!
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December 2022 by Keri Crunk
Zero stars. My expensive package was delivered to the wrong house & I have called but no one seems to care about finding it in a timely manner. Gotta call 10+ times to get anyone to answer.
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October 2022 by Robert Kemp
They lost two orders which were due to my customers. I lost money and my products. They are not taking responsibility for their mistake. ONE OF THE WORST USPS EVER!!
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July 2022 by James Dean
I went inside to send out a letter. The lady working there was very friendly and helpful. She helped me with the cheapest way to send lost keys back to their owner. Positive experience here! Which I tend to never have at the post office..
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July 2022 by Trish Stewart
Very very poor customer service. The response given from workers when situations are explained was "well I wasn't working that day so I can't help you." That was the end of the conversation, not let me have you speak to a supervisor. Face to face interactions is no better. Lost merchandise and they don't care and not willing to help!
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January 2022 by Darla Evitts
I went to check on status of a package that they didn’t deliver because they thought house was vacant. They were kind and helpful, and I could tell they were under a lot of stress. God bless them. I still really know what status was of package but will figure it out. They shared web site. Thanks Madisonville post office for what you do!
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November 2021 by Erin Scott
I’ve gotten packages that have been damaged. My daughter gets all of her medical supplies delivered to our house and they literally threw them on the porch! I am often home and I’ve seen this done. This has happened more than once. Thankfully nothing was damaged, but this isn’t the right way you should handle packages no matter what’s in them.
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September 2021 by Coleton Poole
Wish I could give less. Madisonville ky location is horrible. Marks my house as vs any. Gets resolved for one day and then it happens again. Very horrible service and something needs to be done!
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August 2021 by Sonny Rosario
I have had mail come up missing and filed a lost mail claim, yet they respond with an email stating the claim is resolved without doing anything. The mail is still missing. We had signed up for informed delivery so I know what dailey mail i am to expect. I have had mail come up missing in the past, which is why I signed up for informed delivery to begin with. I would not trust them to hand deliver mail from house to a neighbor without losing it.
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July 2021 by In Line With My Devine
The mail lady would not pick my mail up when the flag was up. I had to call and report it, then she puts my mail in the wrong mailbox. My neighbors had to bring my mail on several occasions.
