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October 2024 by Ashley
My experience was great! Marci was very professional and very helpful with my purchase! She made it super easy to drive away with a car that I love!
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October 2024 by Tay Danielle
Amazing. She was very sweet and did everything she could for us.
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September 2024 by Tamika McDowell (The Holistic Healing Loft)
If I could give 0 stars I would.
We got a vehicle for $30,000 which is only actually worth $8,000 according to Hopkins County Clerk. There's about $1500 worth of issues going on with it and we've only had the vehicle for about 8 months. Just had to pay $400 to fix breaks and rotary which shouldn't have needed to be fixed this soon. Let's not forget legally we are suppose to have 10 days past the payment date to pay before repossession happens but these crooks pick up the day after payment is late. They won't work with you at all. They just say sorry, we still need our vehicle back. I'm paying $350 every two weeks (a bit much I think).
I moved out of ky and have issues and instead of working with us, they are coming to repossess it. So now, I'll either have to find a way back q0 hours to ky to get my vehicle back when I get the money, or take this as a loss and find a different company to get a vehicle from. DO NOT RECOMMEND. GO ELSE WHERE!
I have 3 family members who also rate a 1 start and won't recommend to others. Just DON'T DO IT.
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August 2024 by Brianna Lane
Completely unprofessional. They make it sound real good but then sale you a car that’s bought from auction that’s not even been inspected. So get your cars inspected and make sure you have gap insurance. They say you have warranty but don’t follow through , and they took over two months to register the vehicle. Will not be buying from them again. If you want to be in debt and have a half working vehicle go for it. Within 24 hours our car already had problems.
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July 2024 by David Riggs
They worked with me and found me a good deal. I am very happy
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July 2024 by Ryan Lykins
Most awesome customer service ever. Might not get a car but the people are awesome.
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July 2024 by Brandie Collins
Nice friendly people!! Would definitely come here again.
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June 2024 by Haley Alexander
Great service!!!
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March 2024 by Bryant Lewis
They are the worst car lot to buy from will never ever buy from them again I HIGHLY DONT RECOMMEND!!!!! save your self from the trouble
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March 2024 by Melisa Mccrillis
I bought a 2017 Equinox from the Madisonville location Whitley and Ashley made the whole buying experience an awesome one they are knowledgeable, friendly and professional they made me feel welcome and relaxed during the process and very thorough in answering any questions I had, Lance does an exceptionally fantastic detailing on all vehicles for sale on they’re lot in fact mine had a new car smell to it not that old musty smell most pre owned vehicles have when you open the door and sit behind the wheel, so if your looking for an overall exceptional car buying experience Madisonville Superior Auto Sales is where you need to go Whitley and Ashley will make it happen!!
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December 2023 by Nick M.
Superior Auto sold my family a faulty car and then refused to fix it for 6 weeks(still making us pay for it, $350 every two weeks) and while we were waiting on a call back from their regional Manager about these issues, they just came and picked up the car and did not offer any explanation. I would never ever recommend Superior Auto to anyone, they would get 0 stars if I could. DO NOT TRUST THEM
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December 2023 by Carvella Wood
Very courteous and helpful very great customer service
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November 2023 by Christopher Clark
They told me I could make my payment on Monday cause I kept paying on it than what I had to pay and they just came and got my car after they lied to me and told me I could start making my payments Mondays cause I keep overpaying
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November 2023 by Carvella Linville
Very courteous and helpful very great customer service
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November 2023 by queen Tmt
If I could give 0 stars, I would! We got a car from Superior Auto in Madisonville back in 2019 and as reflected by credit report, we paid the car off in full. After awhile of making payments, they began charging his account multiple times a day within a week WITHOUT HIS CONSENT, so we contacted them and advised them that they didn’t have permission to take money from his account without authorization first. At which point, they attempted to take him to court for $9,000 that he DOES NOT owe them. We had written up a response to their claim, then like crickets! We didn’t hear anything else about it. Some time had passed and we decided we wanted to sell the car. We go to get another title since the original one was lost; and see their information on it as an active lien holder… STILL! At this point, we contacted the business to inquire about getting a lien release and was informed that my vehicle had been categorized as being in wreck and labeled a total loss in their system and that they had received gap insurance for totality of payment for the vehicle. Confused about this, because the vehicle hasn’t been wrecked or totaled, he began asking questions and informed them that we have the car, that it was never wrecked, and that we didn’t even know where that information came from… the employee tells him she doesn’t know what to tell him and hangs up. Now, a week after telling us that our car was totaled, they are garnishing his check for amounts that are completely unaffordable to him. My thing is, if they really felt like we owed them anything, especially that much, why would they not just repossess the vehicle!? How can they get their money, then turn around and say it’s been wrecked, receive their money again, and then garnish his check on top of that to receive their payment a THIRD TIME!? Is there even anything we can do!?
Edited to add: He has an upcoming civil conference date in court... on the papers served to him, it says that it is with Community United Methodist Hospital. We called the clerks office to discuss this issue with SAC and they informed us that the upcoming case is actually with SAC.
