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December 2023 by Ashley Cox
WILLIAM was outstanding! Very friendly and welcoming. Made sure to ask if we were happy with the wash and told us to ask if we needed anything afterwards. Offered us hot cocoa, coffee and cookies. I Can confidently say that he deserves 5 stars. Thanks, William!!!
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November 2023 by James Jarboe
Zips car wash is great. Very happy with William (mgr) and Amber (asst mgr) both are extremely professional and helpful. Had a slight issue with wash and they jumped right on issue. Offered me coffee,soft drink,cookies. Haaa These people are great. Thanks keep up good work. James Jarboe
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November 2023 by Jaylynn Smith Arthur
Thank y'all so much William was awesome. He told me what zips offers and how I can save money! Thanks William and he is a great person to have represent your company.
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November 2023 by Meow Mhm
Ya I tried this place bc of the free vacs… not worth it. The head of the vac is huge can’t get in all the cracks. The wash itself was subpar for an “ultimate wash.” Mikes car wash is far superior even if I have to pay for a vac it’s $2 for 8mins so ¯\_(ツ)_/¯ dude next to me took my vacuum too so I had to change spots. Mikes offers vacs on both sides of your spot
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September 2023 by Shawn N
Amber was awesome! She was able to fix my automatic access pass for my membership. In addition to finding a way to spray my plastic flood mats with water since there are no hoses to do so for self. I appreciate all she as done today. Best location and staff I’ve been too since beginning my membership in May.
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September 2023 by Brandon
I have been a zips member for about five months now and even added my another car to the premium account. Came to use my membership on 9/19/23 between 5 - 530pm hadn't been in over a week due to health issues pulled in Breckenridge ln location here in Louisville Kentucky one of the lanes was closed other open witg cone sitting in front pulled up to scan in as always and the screen was black so I waited to see someone. Young kid walked up and said very aggressively and with a tone did you not see the cone sitting here and proceeded to throw it from in front my car. I asked him why he was speaking to me like that one thing lead to another and the next thing I know after telling him he was wrong I was told I couldn't use the wash and had to leave. Called the district manager and they let me thru but the employees wasnt happy. Pulled thru wash and another employee come up to me while trying to leave and started on me again for no reason telling me I damaged there cone and didn't have a membership just kept over talking me telling me what I did not im sorry nothing and 17 years old. I have ptsd and will not be disrespected using something I pay for every month really fear for someone's safety that would put themselves in a position like that over a cone that the manager pulled the cameras on and said the cone wasn't even knocked over? I have never seen such unprofessionalism in my life. Thinking of cancelling my membership been other incidents and just have tried to move one but enough is enough. I want to know if the two people in question will still be employed! I feel so disrespected and offended!!! Come to wash my car to have a disrespectful child talk to me like a dog at a place I spend money!Service: Auto detailing
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September 2023 by Robert Gaskins
Good place for a thorough wash in just minutes & drying/detailing supplies available. If you can afford it do the premium monthly package, for the cost of one wash you can go as often as you need or want for the cost of just one wash.
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September 2023 by Priscilla Adkins
The vacuum fails to provide good suction to get carpets cleaned. They failed to remove bugs and all dirt from the vehicle. I informed management of this problem and was told, "Oh well, sometimes it gets everything off and times it doesn't." I feel like I left with my car just as dirty as it was when I arrived.
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June 2023 by Verónica Barneo
This is the best car wash in Louisville! All workers is always very responsible and with good attitude to costumers! Car is very clean and smells awesome after washing. Love this place?
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June 2023 by Jerilynn Kenney
This place is AMAZING! They have high pressure air sprayers that get into all the cracks and crevices that collect dust and crumbs. The car wash actually gets your car clean. Why haven’t I been here before?! Super nice people too!Services: Vacuuming
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June 2023 by Kylee Mingus
this car wash was a great experience! kevin was very helpful and the free vaccuums are always so convenient!
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June 2023 by Riad Otoum
Love zips! The free vacuum, microfiber clothes and extra spray bottles make detailing my truck after the wash super fast and easy!Service: Vacuuming
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June 2023 by Noah Smith
Car wash ripped the weather stripping off of my car on Sunday. The worker said that there was nothing he could do but would have his manager call me. No call yet to resolve the issue. Will update review if/when I receive the call.UPDATE: Zips commented on the review saying they would try to resolve the issue, but have done nothing to do so. Comment does not equal doing something.UPDATE #2: Still no call. I guess the Zip’s team hopes that I forget that they broke part of my car.
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June 2023 by Christina Marry
Seriously some of the best customer service I have ever experienced! The assistant manager took her time to explain the memberships and pricing to me and I've never seen my car this clean before. I would give more stars if I could!!!Services: Vacuuming
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June 2023 by Austin Revels
Everybody was so nice even the customers but Man even that Kevin guy the manager he was just so sweet
