September 2021
Online banking is not user friendly.Customer service takes forever to answer. Long wait times.Just inconvenient across the board - changing banks after being on phone for 25 minutes so they could tell me I have to physically go to my bank to get my account number... “we can’t give it out over the phone....”Super cool.
September 2021
Most of my experience with wesbanco are excellent customer service really nice thoughtful human beings but lady I just talked to was rude cause she had to switch computers so I could pay my credit card,you can just tell in her tone she's a Karen in training
February 2021
Nikki provided some of the best customer service Ive ever experienced from a bank manager.
