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September 2021
Online banking is not user friendly.Customer service takes forever to answer. Long wait times.Just inconvenient across the board - changing banks after being on phone for 25 minutes so they could tell me I have to physically go to my bank to get my account number... “we can’t give it out over the phone....”Super cool.
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September 2021
Most of my experience with wesbanco are excellent customer service really nice thoughtful human beings but lady I just talked to was rude cause she had to switch computers so I could pay my credit card,you can just tell in her tone she's a Karen in training
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February 2021
Nikki provided some of the best customer service Ive ever experienced from a bank manager.
