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January 2024 by Tiffany L
Over the past several years, I have consistently had superb service from the pharmacists and supporting staff at this pharmacy when getting vaccines for my family and me.
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September 2023 by Kurt K.
The SLOWEST pharmacy in town -- even with an appointment, still waiting 40 minutes for a flu shot!
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April 2023 by Amber Nicole
Horrible customer service. The only way to get any help is to go inside the store...But, if you need to get a hold of the pharmacy by phone, you can forget it. I've had to call a few times. One time I sat on hold for 45 mins (not during their lunch break or after hours) and randomly it would ring and then go back to the hold music. One time they finally answered after 30 mins, then pretended they didn't speak English and just hung up on me. It's so frustrating to call the pharmacy- don't expect any help at all.
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April 2023 by Nate Wheeler
1.5 hours late opening because the pharmacist didn't show up. Then once they're open they can't figure out how to run insurance... really don't know what to do at this point other than fill elsewhere moving forward. Just hope I can get this script...
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December 2021 by Savannah Hart
Worst customer service ever.
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November 2021 by jeff tennill
Simply a COVID vaccine mill currently.... If you require any customer service you WILL be ignored.....
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September 2020 by Sony S.
I am only writing this to try to help Walgreens improve this photo center. It is the closest one to Lake Forest but is not run at all that great. I order prints and specialty products on a regular basis so get to feel the frustration often. First if all if anyone is in charge, you would not know it. It's a juxtaposition of the CVS across the street where the long term manager knows his customers. I like the Walgreens Ap a lot for its ease of use so Walgreen is my photo center. Never ever is there a person who will be available. So you can stand there for an hour and be ignored. The cashier plays blind ringing up customers and has never thought to call anyone to the photo area even when a line forms. I've seen a doorbell at others. Never here. I know it always going to be a long process, not one where i can run in and get my photo products. Second, as I asked the cashier who finally walked over, if they could let the manager know how poorly it is set up. She replied "They don't care." Jessmarie, not the right answer. Please fix this photo center. I really don't want to drive across town but will if this whole process never speeds up or improves. It wouldn't not take that much effort. One other comment, they never know what you ordered. They do know their products and they are too lazy to look your name up.
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April 2020 by Alexis S.
The store is fine. However, the older pharmacy technician with the short blonde hair has caused me to dread my monthly trip to the pharmacy. This woman is one of the rudest individuals I've encountered. I've watched her interact with other customers as well & it's the same condescending attitude every time. This type of behavior is what gives healthcare workers a bad name.
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November 2019 by David S.
Has been our pharmacy for a long time has really gone down hill. Drive up takes 20 minutes busy or not and the techs aren't well trained and can take forever to locate the prescriptions. Have had to go a half dozen times this week and it's always the same. May try cvs.
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June 2019 by Barry D.
The pharmacy use to be the very best in town. Not so much these days. The pharmacy techs are clueless and the pharmacists are rude and not willing to help you when that techs are confused. Such a shame because it use to be such a joy to visit this pharmacy even when you were sick. So now I'm back to the pharmacy and I've been sitting in the drive-thru for 20 minutes and there are only two cars in line.
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July 2017 by Annette Long
This Walgreens has the most personable professional staff in their Pharmacy. They're willing to help and go the extra mile to make sure that you're satisfied. And to top it off they don't act like it's a chore to have to do it. If something's wrong with your prescription they work and try to help you resolve issues no matter how long it takes. Great job Walgreens Pharmacy staff/ store staff. They are very friendly and will go the extra mile to help you nothing but kind wonderful people that work there that I've experienced.