-
March 2024 by Q Valentine
This location is INCREDIBLE. The entire crew. I went for oil and trans fluid and let me tell you. They took great care of me. Especially Amir. Everytime I go up there he's ALWAYS incredibly warm and welcoming.Maxwell is also a gem!!!I drive from Preston and Fern valley just to go to this one. GIVE THESE MFS A RAISE!!!!!!!!
-
March 2024 by Akira Mattingly
I don’t usually use Valvoline for oil changes, but my experience at this particular Valvoline will have me coming back. They were not only very friendly, but also eager to answer my many questions and spent the time breaking down what they were doing. I was worried about being strong armed into buying random things, but they were transparent about what did and didn’t need to be replaced, and showed me instead of just telling me.
-
December 2023 by Ralphus Butler
Justin & Amir make a good team. Informative, fast and surprisingly a fun, lightheaded experience from the two of them. Best Valvoline I’ve been to!
-
December 2023 by Jason Guernsey
We are from out of state and were visiting Louisville when our van started smoking really bad. We stopped at this location on a Sunday morning to see if they could help us out with diagnosing the problem. I was fearing that the head gasket was failing since the smoke had a sweet smell to it. They were able to quickly identify the issue, which turned out to be a cracked fitting for the coolant system that was dripping on the exhaust manifold. They topped us off on coolant and we were back on the road in just a few minutes. Very friendly, knowledgeable, and helpful staff!
-
December 2023 by Amanda Eamer
Super friendly staff. Very efficient and knowledgeable. They explained my options and helped me to make informed choices on a new car that was getting its first service.
-
November 2023 by Maamun A
Amir and Nick did an excellent job, service was great, timely and very efficient. Thanks for an awesome experience!
-
November 2023 by Michelle Lange
I have used this location for 2 years and they are knowledgeable and really helped me by changing the air filter, made a big difference. The same people are there working tirelessly and doing it well. The price of an oil change is unreal but I had a coupon to help. If your are charging so much per oil change I hope, your employees are making so more too.
-
October 2023 by Krystal Hull
Honestly, they were super nice and friendly. And got my oil changed really quickly, super efficient. Awesome team ?
-
October 2023 by Cruz Herrera
Very polite and very quick and make sure they give you options in prices and products.
-
August 2023 by patsy Ann
This was the best auto-shop I’ve ever been to!!! The second I pulled up, I got in & I came around 6 and even though they were closing soon they were still very meticulous with their work. What was most noticeable to me was it was truly a safe space… as a woman it’s very hard to go do anything car related because of A) sexual harassment B) being treated like you’re stupid & C) workers overselling unnecessary things because they assume you don’t know what they’re talking about.When I expressed this is why I chose this specific location was I noticed all the good reviews and no mentions of upselling, the manager pleasantly surprised me by saying he’s working hard to make sure everyone knows this is a safe space for women, lgbtq+, and anyone else who can be intimidated by predominately male environments. He is a fairly new manager and says their customer satisfaction and positive reviews have increased significantly, and i believe it is well deserved. I would highly recommend this specific Valvoline to anyone in the market for quick and quality service on their car, especially people who have any type of anxiety surrounding the experience.
-
August 2023 by Arica Robinson
Excellent customer service! So thankful for this location. Malik, Jackson and Lemuel went above and beyond to help me. Thank you!
-
July 2023 by Caroline S.
Hot as hell in here and workers are so slow. Go to a different one. I waited an hour and a half just for an oil change.
-
May 2023 by PL K
First rate service. Everyone very polite & helpful. Didn't seem annoyed at all when I asked 2 questions. If you see them outside waving signs it's prob really good sale price going on. 2 weeks after levels still perfect, no problems. Elderly & Disabled treatment rating: A+
-
May 2023 by Libby F.
I've had some bad experiences with drive through oil change places, but this one is so good I'll even review it! I came in right before closing time (sorry, y'all), and no one complained or made me feel bad. In fact, Roxie and her coworkers were very friendly and helpful. I'd recommend them to others in a heartbeat.
-
April 2023 by Fallon G.
This is the worst valvoline. The staff will lie and tell you that your battery is bad. I told the guy that I just replaced my battery and he said that they have a system that tells you when you purchased your battery. I took my car back up to where I purchased and my battery was practically full. Against my better judgement I went to this location again and this time they had my mileage as 282,000 instead of 28,000 and charged me for max life oil which is for higher mileage cars. If you are a female do not go to this location they will tell you anything to get a sale
