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July 2024 by Karlee Gong
Had an appointment for passports for my family. We showed up early and waited over 30 minutes past our appointment time. We went to the counter multiple times to ask if there was an issue, and the person who was supposed to do passports kept saying he was about to walk over and help us. He never did.
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July 2024 by Heather DeBice
The drivers for this location are insane and refuse to deliver packages after DRIVING OVER MY LAWN AND TEARING UP MY SEPTIC TANK BECAUSE THE IDIOT CANT USE THE DRIVEWAY CORRECTLY. I have never seen such an incompetent post office run by a postmaster who doesn't care at all about his postal workers destroying property and then REFUSING to deliver, forcing me to drive 10 miles and wait extra days for my packages. Awful. Just horrible.
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May 2024 by Richard Crane
Does anyone EVER answer the phone?
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April 2024 by Alnisa Group
This was one of the worst experiences in customer service that I’ve experienced. Three employees working, one was a supervisor, he was VERY cocky, rude and nonchalant… may I add UNPROFESSIONAL! Not sure how he is the supervisor of this facility, he was a very harsh and nasty individual. I send him peace , because he is most definitely going through something emotionally.
He stated called the 1800 number if you have a issue. What a disgrace.
I alerted all of my clients to go to the st matthews location, I spoke with the employees there and they stated , yeah that guy is a tough person to work with.
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March 2024 by Yoly Treewed
The worst customer service experience.
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March 2024 by D-Webb Suksnutz
Definitely ignoring duties & responsibilities at this location. Terminations can fix a lot of problems. No excuses & lies are accepted for failing the public.
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March 2024 by Marie Mason
This Post Office has had good service and very kind employees for years but I have experienced very rude behavior from an employee named Eric for tie last several months. I have to say the way he speaks to customers and especially elderly is very disrespectful. I would suggest he be moved to another department where maybe he can just argue and be belligerent to boxes instead of customers all day.
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February 2024 by Scott Beyer
Lost mail... pretty consistently, too. Unresponsive to claims filed. Mail carrier regularly delivers our mail to the wrong address and we consistently get other people's mail. No ability to do anything about it, but definitely one star service from our carrier and postmaster general. Individual employees in the local office are kind enough, but I think their hands are tied, too.
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February 2024 by suhair fadhil
We went there to renew a passport on Saturday walk in and there was a line we waited about an hour but the employee was very nice and he worked so hard
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February 2024 by Joseph Droski
The post office agent was friendly and helpful. Because I had to go when it was walk up only, it wasn’t even a big deal.
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February 2024 by 【ChillChatsBee】
Edited 2/4/24No changes to original post, adding more at the end.Original part 1The passport guy at the office today was terrible, my appointment was 1:15pm 1/22/24, he was a bit rude, he was speaking to someone the whole time on his phone through earbuds while I was talking about my private information.While I was writing my application, he had the office door cracked and unlocked, and he left the room for like 5-10 minutes, while that happened some stranger knocked then immediately opened the cracked door when he didn't hear a response, asked us how long it'd be then tried to stay in the room while the guy was away and my personal documents were layed out on the desk for him to see. Thankfully my cousin was there to help as he had gotten one before and told the stranger to get out, which shouldn't have been necessary in the first place.Without asking me to make sure its what I needed or wanted he billed me and check marked my document for the most expensive type of passport, ~$206 I went in expecting to spend around $160-$170 for a passport card with expedited shipping, the website did NOT say anything about the card not being able to expedited, I messed up my first application by forgetting it at home, and messed up some information on the first one he gave me; which on that one I checked that I wanted the card not the book, so he had me rewrite it, which is fine and my bad but I forgot to check that same box this time around as a line was building behind me, when passing it to him to make sure i filled it out right this time he just casually without any words or hesitation checked the Passport + Book box, I told him I needed it expedited, when I looked down it flashed $206 then corrected to $261 for the expedited order... The following is the gist of our conversation, not exact quotes but near exact.- I objected and he said "What do you mean thats the price"- I asked what passport he checked me for because I watched him do it and he said "theres only one kind of passport, the book one"- I confirmed what he was saying by asking "do they not do the passport where its just the card?"- He said "we do but it cannot be expedited, and besides you cant fly with it"- I replied that "I was not planning on flying, were driving"- He said "You never told me that"- I said "You didn't ask me or read my previous document that I did check it on, you just checked book + card"There was then a confrontational back and forth where he was pressuring me into getting what he checked me for even though I stated I was barely able to afford what he was charging me for, then he kept rudely asking me if I was sure after I said "I guess Ill just get what you rang me up for even though the website didn't say what he was telling me because I need the passport and non-expedited may not make it in time for my trip, wasting my time and money". I just gave in out of frustration with the guy and paid the $261, then got my picture, he then just kept talking on the phonecall without telling me to go while signing more papers, he told me he'd be keeping my birth certificate and sending it with my passport, and when I get my package I needed to send my certificate back as its part of my passport (which sounds suspicious and confused those I've said that to), then he gave me my receipt and kept doing his own thing still saying nothing to me, he then looked up after a minute or two and told me to leave.I didn't catch the guys name, but he appeared to be African American, with short black hair covered by a hat, using what appeared to be beats Bluetooth earbuds to talk on the phone, he also had a curly short black beard with white stripes on the chin part of his beard.Edit Part 2I just received my passport, nothing is wrong with it, but they kept my birth certificate, it never got sent back with my passport like they claimed it would.I will be calling, if it goes poorly I'll be adding more.
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February 2024 by Arieana Jones
My neighbors and I haven’t received mail in over a week. I work from home and haven’t seen the mail man in a while. The last time I did receive mail, it wasnt with my address on it. Not sure what’s going on… 40243.
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February 2024 by patrick young
The 40245 carrier is absolutely awful at their job. Constantly delivering mail to the wrong address. Marking packages as delivered that have not been. Do better USPS. Delivering mail can't be that complicated.
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December 2023 by Km 1927
The service to my home from this post office is laughable at best. But really it’s quite infuriating. They will shove packages in your mailbox that have no business being stuffed in a mailbox, so much so that the plastic wrapping gets ripped upon my trying to remove it, bending pictures that clearly say do not bend on the envelope (envelope ripped to shreds as well), not delivering a package that was “out for delivery” because the mailbox was stuffed full of other packages arriving the same day and they couldn’t be bothered to walk to the front door so they just hold it for the next day. Then absolute definition of laziness. Complete lack of care and consideration for other peoples things. I wish we could choose our post office because I would gladly choose a different location that is actually closer to my home but in another county.
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December 2023 by cheryl angal
Worst service ever. They lose my mail regularly and I often receive mail of others that don't live on my street or my neiborhood or even same zip code. Wonder who keeps getting my mail? Many times my mailbox is left open especially on rainy days and mail gets wet or mail is shoved in so hard that rear mailbox door opens and mail is hanging out of box.
