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November 2023 by Cathy Boorman
Employees there were very helpful! Great customer service!
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November 2023 by Johan Gutenberg
Janky and disheveled store- dirty inside, nothing in the right place, rude staff…there are other ultas go there or shop online
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October 2023 by Jennie Colleen O'Quin
I can't say what I want to without sounding extremely mean - but this ulta location..... a joke. Never again.Please teach your employees how to be kind to others. Not all of us cake our makeup on and wear caterpillar lash extensions and idolize Kim Kardashian. I believe some classes on uplifting other women and things like that would benefit the employees of this store. Maybe not, though.
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October 2023 by Jen Wilson Carraro
Asked a young lady to help me. She just kept walking and said she isn’t clocked in. Kids today are horrible at customer service. The customer service in the store was scare. Always is. Finally a nice Older lady helped me. Do better Ulta.
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September 2023 by Tiffany O'Leary
I love Ulta’s selections and especially their Tree Hut collection and their Sol de Janeiro Brazilian Crush perfume mists! They smell so good and it has since been my go to perfume! Tree Hut collection smells so good too! I love the Moroccan Rose!!
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September 2023 by Linda Pavlikova
I used to go there a lot pre covid, and it was always an amazing experience. I went yesterday and it was HORRIBLE. Trash all over the floor, dirty floors, what was once a fancy store was like a Walmart.. understocked, dirty, and people rooting thru stuff not being helped. There was about ten people in line and the line was moving super slow . But the make up I wanted was on sale on the website so I decided to wait. Once I got to the register, the cashier had a snooty remark that I probably did not pick the right one (I did) and charged me full price. When I got back home I double checked and it was on sale, now on hold with customer service for about a half hour. The only reason I went is because I had a gift card I don’t think I will be going back
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July 2023 by Shivedog 92
Upon entering the store, my spouse and I were not greeted and during our visit we were not acknowledged by any employees on the floor. We visited at around 1 pm on Sunday July 16th and the store was not busy and there weren’t many customers at the time. Upon checking out, the cashier did not ask how my visit was nor was she attentive at all. Truly a shame. Besides the poor customer service, the store was well stocked and clean with items clearly marked with prices and signage.
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July 2023 by Carrie D
I love Ulta. However, this location doesn't sell the same brands as the other location I frequent. That's why I only gave them 4 stars
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May 2023 by Cheyenne Berry
This is a secret store without a door to the mall. It is a big store and has lots to choose from. Nearly every product has a tester. The employees are knowledgeable too.The only thing I would say it that they need to refill their complimentary cleaning pads. There's the spray only. But they might have been out.The employees are always sweet and they all dress nice. The products are organized and easy to find!
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March 2023 by LM
Another reviewer said she felt discriminated against while shopping at this Ulta, and I experienced the same thing. I was browsing multiple aisles looking for a new foundation. As I was walking around the store, an older employee was greeting everyone and asking if they needed help. On multiple occasions, she was in the same aisle as me and another customer, and only asked the white customer if they wanted assistance. I was ignored every time (I am a black female). On another occasion, I came back to browse for a lip product, and it seemed as though every aisle I went to, an employee was following close behind me. I felt uncomfortable and racially profiled. The most recent instance, I came to return a product but couldn't find the original packaging and didn't have the physical paper receipt. The product was on my account though, under recent purchases, so they were able to look it up and find it. Since it was past the 60 day mark, I couldn't get a refund but requested an in-store credit. The employee who helped me immediately gave me an attitude and said she didn't want to approve the in-store credit. She acted as if I stole the products and was trying to scam them. I informed her that the receipt was on my account and therefore it was Ulta policy to issue me a credit, and it wasn't up to her. She called the manager up there and he had no issue with giving me the store credit. Thank goodness for him. This is the first time I've ever made a google review about discrimination, and after 3 strikes, I will never return to this Ulta location. They need some serious racial bias training.
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March 2023 by JN C
I was very disappointed after visiting the store. When I first walked in the door, there was a Fenty display promoting 25% off for employee favorites so I'm assuming this discount is for customers because why else would you promote a discount that customers see if its not for them? I actually purchased more because that was what I was expecting. I did not receive the discount. After the next day when I looked over my receipt, I called customer service and was told the discount was only for employees. This is very misleading and is not appropriate to promote something customers will not receive. Thank you but I have to shop somewhere else.
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February 2023 by Gabrielle Bhride (Abby)
We were in the store for 40 minutes and multiple alarms were going off the entire time. Staff and security said they just get used to it after a while and that its a constant for them. Checkout line was long (15 minutes). That said, they had what I was looking for, and I'm happy with my purchases.
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February 2023 by Darrick Gaines
The service wasn't good at all. It wasn't that crowded and no one acknowledged us in the store and didn't offer to ask if we needed any help finding anything..
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January 2023 by J D
Probably the most disgusting Ulta I've ever been to. There is ZERO cleaning being done on the testers and it's extremely unhygienic. They had about 25 people working there and yet nobody was willing to help customers. When I got to the front to check out I wanted to use the coupon and got attitude from the front desk girl and then the manager came over to override it and was super unprofessional, acted like I was inconveniencing him. I would NEVER go back to this location. And would suggest never using the testers there, unless of course, you don't mind catching something.
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January 2023 by Kiara Perry
Bought makeup and drove all the way home just to discover it wasn’t in my bag, checked my car up and down and it wasn’t there so it must’ve not been placed in my bag at checkout. I go to the store a few days later to show them the receipt that I bought the makeup but it was never placed inside my bag and they said there was nothing they could do and that I would need to repurchase the makeup….
