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September 2023 by Paul Grabowski
No problem moving 968 miles ! Nothing broke in the container and the you tube videos helped understand how to pack the container !
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September 2023 by Katy S.
This was our second time moving U-Pack for our second cross country move. U-Pack has outstanding customer service, easy to use, and competitive prices. If we ever have to do a third cross country move, we'll be calling U-Pack again!
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August 2023 by Pesky Crayon
Customer service is very kind. But they either don't actually do what they say they're doing or the internal communication sucks. Now called several times (and numbers) and reassured I'm on the schedule only to have another day come and go and have to call again and repeat the process. Fourth attempt will be on Monday and I'm losing my patience.
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July 2023 by Pierre Singleton
Upack is affordable for military moves. They made my PCS move super easy. My next pcs move, I will be using them again.
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July 2023 by Courtney Bodenstab
U-pack was easy to work with! We needed a second trailer last minute when we realized not everything was going to fit in one, and they delivered it quickly. Our weight tickets seemed very low on one trailer, and we were able to request it be weighed again when they pulled it out of storage to deliver. We are still waiting for those tickets, so I will follow up on that. The driver (John P.) in Louisville was awesome! His communication was great, and when I asked about the re-weigh he didn’t know anything about it — he pulled over and called dispatch himself. He kept us in the loop with an ETA. He dropped our first, and picked that one up and dropped our second trailer.
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August 2022 by Bridgett Weaver
U-Pack/ABF was a delight to deal with! They accommodated a last minute scheduling of dropping off relo cubes and everything went so smoothly with them.I was in a panick after seeing a slew of bad reviews for another company I had booked and I called U-pack 2 weeks before a summer move to see if they could help. I'm so glad I did. They dropped off the cubes in Louisville, I had movers pack them, and they made it to Pittsburgh in less than a week. I needed them stored for a few months, and that was easy to do. They even set up an auto-payment for the storage fee so I didn't have to worry because I was going to be traveling internationally. Then when I came back I set up a delivery with a quick call. They were on time and quick about dropping the cubes back off, I had them unpacked and ready for return a few days later and they came to get them.All of that and it was significantly cheaper than any other company I priced.No problems at all. I'd highly recommend using U-Pack for your long distance moves.
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August 2022 by Bridgett W.
U-Pack/ABF was a delight to deal with! They accommodated a last minute scheduling of dropping off relo cubes and everything went so smoothly with them. I called them in a panick after seeing a slew of bad reviews for another company I had booked and I called U-pack 2 weeks before a summer move to see if they could help. I'm so glad I did. They dropped off the cubes in Louisville, I had movers pack them, and they made it to Pittsburgh in less than a week. I needed them stored for a few months, and that was easy to do. They even set up an auto-payment for the storage fee so I didn't have to worry because I was going to be traveling internationally. Then when I came back I set up a delivery with a quick call. They were on time and quick about dropping the cubes back off, I had them unpacked and ready for return a few days later and they came to get them. No problems at all. I'd highly recommend using U-Pack for your long distance moves.
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July 2021 by Kelsey N
I used Upack to move from NC to KY. Customer service over the phone was extremely helpful. Dropoff/pickup of the pod was fairly seamless on the NC side. With the help of customer service on the phone, we were able to secure a guaranteed delivery day, which worked out well. However, we called to have the pod picked up on Thurs, June 24th, and after being told it was on the schedule, it wasn’t picked up. We called again on June 25th, were told it would be picked up, and again it wasn’t. We had told our landlord that the pod would be in place for two days, but it didn’t end up getting picked up for five days on the following Monday. He was thankfully understanding, but it could have been a big issue if we had needed to obtain permits, etc, as I know many people do. The UPACK was parked near our apartment’s garage, and when I pulled in to park my car the next day, I realized that the large light above our garage had been ripped out of the wall and was left hanging with a note from the driver saying that we needed to buy some new screws to fix it.I appreciate the cost savings and customer service initially, however, I was very disappointed by our experience in the KY portion of our move.Service: Out-of-county removals
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March 2021 by Ted H.
Everything went smoothly on the origin side. the trailer was dropped off and picked up on schedule. We had two issues on the destination side. The trailer ended up being 5 days late, 9 business days total, which made scheduling moving help a challenge. We tried to contact a moving help company on the destination side through the U-Pack website movinghelp.com, but never received a reply from the company, so we arranged our own. As for the reason given for the 5 days late, ABF said they were back logged due to the winter storm that hit TX two weeks prior. Interestingly, when they picked up the trailer, it showed delivery in 3-5 business days, but 2 days later that changed to 5-8 days. So maybe it was just bad timing on our move, KY to AZ. Items in the trailer shifted enroute. So a word of advice, strap your things down well because the trailers do flex on the road! I don't blame ABF for that. That was our movers packing the trailer. I would use U-Pack again, but my expectations would be a little lower. Overall, excellent price, pretty good communication along the way, some items damaged due to cross country move (due to packers).
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February 2021 by Jim Mccole
What a great job. Highest level of recommendation. Showed on-time. Delivered on time. Placed pod at both locations perfectly. If you're thinking of using a service like this, use U-PACK
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November 2020 by Jody L.
We had our ReloCubes delivered and we packed them in California. They picked them up and delivered in Kentucky. The ReloCubes showed up in Kentucky ahead of schedule and we called to arrange delivery. We called and set up a delivery time frame for the next day. The driver showed up on time, worked with us to get them put exactly where we wanted. All of our items were in good condition, although a little moved around inside the cube. Make sure you pack well and strap everything down and you should have great success. Relocubes were thousands less than the competitors and were a great value and great service.
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September 2020 by Kate Doyle
Prompt delivery and pickup. I had a local mover load for me which was a disaster, but the UPack/ABF driver went above and beyond to fix the load. He was amazingly helpful! Thanks UPack! Your drivers are fantastic!
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August 2020 by Robin Bartee
Drop off and pick up of our ReloCubes I n Albuquerque was a smooth process. It all happened on time and the drivers were friendly and professional. Two of our ReloCubes arrived in Louisville on time, and that driver was very friendly and helpful. The third ReloCube arrived a couple of days later, on Thursday. This one was quite problematic. Apparently, the company’s forklift or flatbed truck, one or the other (we got different stories), had broken down, so they sent a different type of delivery vehicle. They used a ramp to slide the reload cube off of the back of the truck onto the gravel driveway. Since it was a fully packed ReloCube, this involved jostling ReloCube back-and-forth and using multiple straps attached to other straps that were attached by the driver to our neighbors’ non-permanent/mobile building structures in order to pull the very heavy cube down a ramp onto a gravel driveway. My partner and neighbors (who had come out to see what the heck was going on) were literally hiding behind things because everyone was afraid that it was going to fall over on someone or that one of the straps was going to break and slingshot out... it was a horrible experience. I then scheduled the cube to be picked up the next day, but it was not. Then I called again on Friday and they said it would be picked up on Monday. When I called on Monday to make sure they were coming, they informed me that they did not have me on the schedule for the day and had no record of my previous calls. However, the dispatcher on that day was very helpful and got the cube picked up properly with a forklift. So, my experience at my destination was mixed, to say the least.I really wish that the company would have called us before the delivery of the third ReloCube to let us know what was going on. Instead of assuming that our choice would be to put ourselves in a dangerous situation just so that we could unload sooner, I wish they would have employed informed consent. There is no way I would have chosen that experience. Safety should always come first. Especially in the middle of a pandemic, when a trip to the emergency room could mean that someone not only has crushed bones but also gets a deadly virus. Their decision making was irresponsible and reprehensible.
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July 2020 by Lura Frye
Overall I am impressed with the service. Drop off and pick up if the U-pack trailer was very prompt! The only issue we had is that it took 4 days longer to receive the trailer (cross country move) then originally quoted. However, I believe this was due to COVID complications. They had furloughed a lot of the drivers and they could not bring drivers back fast enough to keep up with demand. I think this is understandable and considering we had to move during a pandemic the company did well!
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June 2020 by Treasurebad How
Kwaymae & Stephon was very professional and on time very respectful and had a positive attitude the whole time I really recommend them guys to all. And they were super sexy.they can come back I just want to watch them clean my house ???
