-
December 2023 by colin murphy
Was told they don’t accept reservations. As a contractor I have customers to please and due dates to meet. I can’t hope a piece of equipment is available day of for rental.
-
August 2023 by Nahedah H.
I guess the service is hit or miss with this HD. Appliance delivery was scheduled, they apparently outsource this so they have no control when a mess up occurs. This "delivery" company did not call us or notify us in anyway about our delivery. Randomly showed up, never called then told us to reschedule. This HD did nothing but act like incompetent and useless tools. We canceled our order and going to Lowes where our business is appreciated. HD lost a customer forever. Told my husband he better not so much as buy a bottle of soda from this place.
-
January 2023 by Matthew B.
Not even worth 1 star!!I began a home renovation in August and met with Derrick & Mike in kitchen cabinets to get a new design going and to make sure everything was completed prior to me being ready to make it happen. Derrick wasn't skilled enough to even use the software, so Mike took over. At the beginning, I had no issues. Things seemed to be moving in the right direction, boy was I wrong!!Mike told us during our initial meeting with him on Sept. 10th that there would be no issues with getting everything installed and completed prior to my flooring coming in, early October. Mike was so incompetent when it comes to anything cabinet related that I had to drive to multiple locations across Louisville & Southern Indiana to obtain the cabinets because he never placed an order online. They then had their 3rd party contractor come out and measure... TWICE!! When asking Mike & the Contractor why they needed to do so 2 times, neither of them had an answer.Fast forward to about 2 weeks later & they come to install all cabinets. Come to find out, Mike had mis-designed and the contractor had mis-measured, so 2 of the base cabinets were the wrong size. Keep in mind, these are 2 that I had to drive to Clarksville, IN to pickup!!Mike then told me I would be looking at early January because the cabinet I had purchased was being phased out and they weren't readily available. I told him that was simply NOT an option because this was a HUGE mistake on not only his part, but the contractor who measured twice as well! He apologized many times, but that wasn't going to cut it after the headache they'd already created.After I took it upon myself to do some research, I noticed the cabinets I needed were in stock, could be ordered & delivered within the week. I immediately called & talked to Joe Brumley the COS for the store. He was extremely helpful and explained that I could order the correct cabinets, they'd refund the others and it would be a wash. I thought, okay... awesome!At this time, I then realized Mike thought I had an entirely different cabinet than what I actually had picked up. How? I have no idea when he was the one who gave me the exact part numbers so I could drive around town searching since he failed to have any initiative in placing an order. RIDICULOUS!!!I finally received the new cabinets, had the wrong ones refunded, and all was well.Do yourself a favor and visit a different Home Depot if you do choose to utilize their services!! Mike & Derrick both are about as useless as they come and seem to know absolutely nothing when it comes to their job. After driving around town picking them up myself, I knew more about part numbers & labels than they ever did.
-
October 2022 by Samuel B.
I've rented a garden tiller from this location many times and loaded it in my pickup each time without any issues. This time I was told that I had to rent a trailer; that it couldn't be put in the back of my truck because I might fall off the ramp while putting it in or taking it out. Right down the road is another Home Depot where I rented with no problem. This location is just trying to get more money by forcing the trailer rental. Screw them
-
May 2022 by David L Workman
I work 2 jobs 1 in retail the other in IT support. Both of my jobs deal with customers and to me customer support is everything. I went into a Home Depot on. Saturday afternoon hoping to buy a deadbolt lock for a door. I found the lock I wanted and went to go find an associate to re-key the lock to a key that already fits our house. When I saw the associate in the Isle helping a customer. Once he was done I asked if there was someone who could re-key the lock. He told me yes it was him but he was leaving work and I would have to come back on Tuesday. Now if I’m the only one in the store that can do that and a customer asked me to do something I would do it and never tell them to come back 3 days later. Now I don’t know what this guy had going on or if he was needing to get out of there for an appointment. But having one person in the store the only one that can do it is ridiculous. I’ve stayed late and over my shift many times for customers and don’t tell them to come back tomorrow.
-
May 2022 by L Coleman
Great experience for a first time truck driver!
-
April 2022 by Jenifer C.
This is our area HD. We were in there an hour. Self shopping 1 min. Waiting for an attendant in the rental area (after being requested twice) 50 min! 1 attendant was outside moving with no purpose or swiftness! 5 customers in line at 10am. Finally help arrived! She was swift and efficient! Then to checkout...2 attendants working almost every register?? Poor management at utilizing help. Why does everyone but they staff move so fast?! Ugh
-
April 2022 by Scott Larsen
I went in to buy blinds. After asking 5 different employees for help. And was informed that it wasn’t there department. I went up front to the pro desk. And they had no desire to help.
-
September 2021 by Peter M.
I'm going to generalize all my experiences in one review, so here goes:Ive dealt with several of the departments on this store--some very good, and some are piss poor. Not sure why the lawn area associates are so easy to track down, but the guy who is in power tools is a ghost. Cmon guys, like 50% of that section is locked! Someone should stand post there. I know personally this store has lost several sales to the saint matthews store just for the lack of someone being there. This location has tool and equipment rentals which is always a bonus. I think my biggest complaints are that the store seems undermanned and seems very sloppy/unorganized inventory.I've also had a few run ins where they didn't give me the military discount because my ID "wasn't valid". I have both a VA veterans card and the military drivers license... you know, Lowe's has it linked to your phone number after authentication. Take note. In all honesty, I'd shop at Lowe's exclusively if they carried Milwaukee tools.
-
September 2021 by Richard D.
Simple process for renting trucks and tools
-
August 2021 by Jeannean F. Chesser Heber
We had a good experience with a riding lawn mower purchase today with friendly staff & great customer service !
-
June 2021 by Lorie L.
Father's Day and an exhaust fan return brought us to this Home Depot, a location I haven't visited. Like other spots they had a huge parking lot. We were greeted quickly and our return took only a couple of minutes. My husband wanted a trimmer for his Father's Day gift. He'd done his research and one was in the cart after another five minutes. While waiting for him I was impressed with their line of grills and smokers. We browsed their paint colors for awhile. They had many options and the cards were nicely organized for shoppers. We grabbed a few options to take home to view under our lights. Checkout was quick and easy. Gift cards were available near checkout, and for options beyond Home Depot.
-
June 2021 by Richard Dickman
Simple process for renting trucks and tools
-
June 2021 by Jennifer Leonard
Worst customer service ever. Purchased an item 16 days ago and was told on 3 separate occasions that the items was coming in. Even spoke with the store manager. The item I purchased was sold to another customer and they basically said “oh well”. Looks like I’ll be taking my business elsewhere.
-
May 2021 by Abdelghani Elfarra
Everything you need for do it yourself projects around the house
