Speedway, a popular convenience store chain, has received mixed reviews from customers in the area. While some locations are praised for their cleanliness, well-stocked shelves, and friendly night-shift employees, others have faced criticism for their rude and incompetent staff. The Bardstown Road and Grinstead Drive store, in particular, has been described as the "worst store in Louisville," with customers citing the entire staff as "rude and ornery." Customers have reported feeling like they are inconveniencing the employees when asking simple questions, and the district manager has been urged to address the issue by enrolling the staff in customer service training programs. On the other hand, the Duncan Street Speedway location has received positive feedback, with customers praising the friendly staff and their willingness to assist customers, including children. Despite the presence of homeless individuals in the area, the customers have found the staff to be accommodating and pleasant. Overall, Speedway's performance seems to vary greatly across its different locations, with some stores providing a positive customer experience while others struggle with rude and unhelpful employees. The company's management has been encouraged to take action to improve the consistency and quality of service across all of its stores.
