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September 2024 by R. LYNN Garrison
I have spectrum, everyday outage. Everyday it goes out. How can I work from home? Spectrum do better! Your prices are high, service is low!
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September 2024 by Michael George
Horrible company
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September 2024 by Az N
The manager is terrible I wouldn't recommend this store for anyone
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August 2024 by Troy Windhorst
In-store reps were very efficient and polite with no harassing regarding any product that I did or did not want. I appreciated the sign-in kiosk, eliminating any confusion regarding the next person in line (this made waiting much more relaxing).
** My rating is based on multiple visits to this location over many years.
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August 2024 by Christy Pruitt
We had an appointment at noon, which was also opening time. There was a line, and it was sort of chaotic for a minute when they opened the doors. The service was fast and the employee was friendly. We traded out equipment and was out the door unless than 10 minutes.
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August 2024 by Quentin Thompson
They are scam artists!
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August 2024 by Keith Farmer
7 year customer leaving do to rude and lazy employees. They hang up on you before fixing the problems. No accountability whatsoever.
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July 2024 by georgina delgado
Long wait, people just go in to chat with the representatives! Long waiting time. One representative spends more time chatting than they do helping! Insane…. Worse store! Best advice turn around and find a better store.
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July 2024 by Baylee Lambert
Staff was very helpful and friendly but the wait was long and the sign in process wasn't well set up
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July 2024 by Rick L
11:00 Saturday morning over 20 customers only 3 staff.
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July 2024 by Donald Willis
Jennifer was amazing and helped me with everything stupid question I had. There's not enough stars for Miss Jefferson. Thank you!
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July 2024 by Silvio Zaldivar Avalo
I liked your attention
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July 2024 by John Davis
I brought my Mother’s Best Friend to the location to pay her bill and NOBODY WANTED TO HELP!! Employee #1 said that he was busy trying to get his terminal started and setup. Employee #2 spoke very little English and didn’t seem to care about the situation. FINALLY JORGE’ saved the day. Please keep in mind that my Mother’s friend is almost 80 years old and we didn’t understand what the machine was wanting from her. Jorge’ was very polite and DID NOT MOCK US like the others were. My Mother was also there to see about switching her services from AT&T to Spectrum but they might be charging her more money but they don’t treat Customers and “POTENTIAL” Customers like this. Not everyone conducts their business electronically or or is strictly Social Media Oriented. If your other employees are too busy to accept payments or assist an elderly person who’s quite a bit intimidated all of the things that are “SECOND NATURE” to Gen Z well dock their pay. Thanks again Jorge’ ….. if you were the only person that I had come in contact with they would have gotten a way higher rating
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July 2024 by Gabriel Layman
I will go without internet before I ever use Spectrum again. Not only do they raise the price whenever they want to, even when you go to cancel they will sit there and make you wait on hold to try and get you to hang up so you can’t cancel. Then on top of that when you return your equipment you find out that they never even canceled your service in the first place even after being on the phone with a so called floor manager for over 2 hours.
DO NOT USE THIS COMPANY! GO WITH SOMEONE ELSE.
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July 2024 by Silvio Zaldivar
Good and fast attention
