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October 2023 by Debra Bronner
Regarding Shuffitts automotive dishonest and deceptive practices with unacceptable customer service.We have been customers of shuffits automotive for almost 10 years and always received great service. I had a flat tire two weeks ago and I stopped by to get the tire fixed and was told that I would need a new tire. I was quoted the price of $123 for the one tire. I was going to be out of town the next week so my husband took my car for the replacement of one tire. Instead Brandon shuffitt ordered four new tires and replaced all four tires on my car without my authorization and charged me over $500. When this was brought to his attention he denied my saying that I only wanted one tire and replaced all four of them and there was nothing he can do about that now. I had bought new tires just a few months before this and they were not in need of replacement.Very very very poor customer service. We will not be returning!!Service: Tires
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October 2023 by Debra B.
Regarding Shuffitts automotive dishonest and deceptive practices with unacceptable customer service. We have been customers of shuffits automotive for almost 10 years and always received great service. I had a flat tire two weeks ago and I stopped by to get the tire fixed and was told that I would need a new tire. I was quoted the price of $123 for the one tire. I was going to be out of town the next week so my husband took my car for the replacement of one tire. Instead Brandon shuffitt ordered four new tires and replaced all four tires on my car without my authorization and charged me over $500. When this was brought to his attention he denied my saying that I only wanted one tire and replaced all four of them and there was nothing he can do about that now. I had bought new tires just a few months before this and they were not in need of replacement. Very very very poor customer service. We will not be returning!!
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May 2023 by Chris Donohue
Had to have a tune up for 2007 F-150. Dropped it off on a Tuesday. It was ready on Wednesday. Very nice employees and great service. I would definitely recommend.
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April 2023 by Eli Graft
I’ve been bringing my cars to Shuffitt’s for 6 years now and they’ve always handled their business very well. Never had a problem they weren’t honest about. Even when I was prepared to pay for a repair, they advised me it wasn’t worth the trouble and to let the car go, rather than seeking payment. Very professional and fast service
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February 2023 by Kenny Ray
I only performed basic maintenance on my Honda Pilot for 15 years. When the engine light came on and my car stuttered, I knew something was wrong. Took it up to Shuffitt's and they got it sorted.Turned out it was actually two problems. Once everything was fixed, I went ahead and had them do the 100K maintenance on it and change the shocks.Now, it drives better than it has in 10 years. Car maintenance ain't cheap, but it was worth every dollar here. Excellent work, and they kept me informed. Definitely recommend for anyone in the area.
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February 2023 by Savvy Shabazz
Got a new battery and alternator put on and 3 weeks later the car is completely dead. Needing a jump as I type this. My headlight was busted when I returned to pick up the car. No accountability for my headlight be busted and still had to pay over 600.00 for battery and alternator. Back to the dealership for now on for me.Service: Battery
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November 2022 by Lukas Little
I felt I had an issue with my car that needed to be diagnosed. I spoke with Brandon to set up an appointment, and I was able to drop my car off within a day. I thought I had a wheel bearing issue, which is quite expensive, but Brandon found no issue and just recommend new tires, which I knew I needed. Within the day, he had four new tires put on at a great price! I’m an out of state student, so I haven’t found a reliable mechanic in the area. I have a lot of respect for honesty and efficiency, and these guys have gained a new customer! Thanks a lot!Service: Tires
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October 2022 by Lukas L.
I felt I had an issue with my car that needed to be diagnosed. I spoke with Brandon to set up an appointment, and I was able to drop my car off within a day. I thought I had a wheel bearing issue, which is quite expensive, but Brandon found no issue and just recommend new tires, which I knew I needed. Within the day, he had four new tires put on at a great price! I'm an out of state student, so I haven't found a reliable mechanic in the area. I have a lot of respect for honesty and efficiency, and these guys have gained a new customer! Thanks a lot!
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October 2022 by Steve Miller
Had an unexpected engine issue 2 1/2 hours from home and they made it a priority. The mechanic and young man behind the counter were fantastic this morning and had it resolved in an hour. I could tell their shop was extremely busy due to the amount of vehicles and appreciate their Louisville hospitality for me and my daughter just trying to get home after 5 nights at LTL. These two didn't act like we were a burden and I highly recommend this businesses services if you are ever in the area.
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September 2022 by April Boyd
20 years ago, a tire flew off my van, and rolled several blocks, landing at Shuffitt's, since then, they've been my go to mechanic! Are they the cheapest in town? Maybe not, but you can be sure to get excellent service, honesty, and clear expectations. I couldn't recommend them enough!
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September 2022 by Brian Thomas
They did a good job, fixing my truck, but on oil changing, they need to tighten the new oil filter so oil wouldn't leak out.
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September 2022 by Casey O'Connor
Awesome service. Got my car in quickly, really friendly staff, great pricing, and it came out running great. :) Thanks for the fixup!!
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August 2022 by Robin Hallstrom
They got my vehicle in and was able to take care of my Automobile the same day nice group! Uses Nappa parts great fit for ME.
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July 2022 by Anil Sharma
Honest! They did not find anything wrong with my vehicle and they said that honestly. They cleaned rear brakes and swapped them, however, did not charge any money.
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July 2022 by Saurav Malla
Took my vehicle there for fuel pump replacement. While the work was quick and quality, the price was horrendous. $1400 for a fuel pump!! They need to stop charging such prices for parts!
