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December 2023 by Alex C.
I don't have a horror story, just frustration and unprofessionalism. I needed to get an heirloom ring resized. I came in once and one clerk said she'd take it back to the shop and ask if they could work on it based on the concern of not being able to replace a lost or damaged stone during the work. They told me the setting was built enough that it wouldn't be a problem. But I went ahead and took it back to go get other opinions and quotes. 2 other jewelers in this process told me the same, first unsure because they don't carry stones that would be able to replace mine, but then someone more senior/from the shop saying that they could in fact work on it and weren't too worried. But Shane Co quoted the cheapest and fastest, so I brought it back in. The clerk I had spoken to the first time wasn't there, so I talked to a new one, explained the situation, and she told me she would take it in and ask the shop just to double check. This time she came back saying they couldn't work on it. I'm fine with that and totally understand if that's the honest answer, but I don't appreciate the inconsistency, as each visit is hard to fit into my schedule. And while I appreciate erring on the safe side, this did differ from what I was told by other jewelers including at a previous and recent visit to Shane Co.! It appears to me that either a previous clerk misled me to try and get my business, or else they have an inexperienced worker in the shop who doesn't know or isn't capable of this work. In either case, I don't think we'll be coming here to shop for the wedding bands. They have wasted not just my time in visiting, but the timeline estimates I was looking at for planning my proposal. And while it may be tempting to trust a big name with low prices and fast turnaround, I just can't recommend coming here for getting work done unless you're ok compromising either quality or transparency.
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October 2023 by Michael M.
We have bought jewelry here for my wife a few times over the last ten years. The staff is always friendly and patient. They also do repairs and cleaning even if you bought an item someplace else. They have a great selection and you don't feel like everyone is watching you like the open jewelry stores in the malls. ANd Shane seems to have better prices and better quality. We will be back.
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October 2023 by Demetra Antimisiaris
Today Shannon helped me with a complicated situation and she made it easy, went out of her way to go the extra to inform us and make it all work out. Shannon is great!Everyone is super helpful at Shane and Co: over the years.
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October 2023 by Rachel Droze
Highly recommend. I came in with no clue what I wanted and David did an absolutely wonderful job helping us find our perfect engagement ring. The warranty was a big selling point for us as well. Please consider them if looking for your dream ring.
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October 2023 by Cameron Whittaker
I cannot say enough about the team here!!! They went above and beyond to make sure my process of buying an engagement ring was stress-free and enjoyable!!! We went to other stores and weren’t treated properly, but the staff at Shane co were all INCREDIBLE to work with. Special shout out to Alice!!!! She helped me and my fiancé design a ring that she will love forever. Thanks again Shane Co!!!
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October 2023 by Steve Brown
Matt Hess took the time to explain everything to me in great detail, then listened to what I wanted, and gave me exactly what I wanted, exceeding my expectations. While working through the details, he was personable, genuine and joked around with me. He is a spectacular listener and an exceptional asset to the customers and to Shane Co.
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October 2023 by Amy Hill
We used Shane Co for our wedding rings and have been very pleased. The team is always attentive. The work done on the rings has been flawless. I always appreciate the quick turn-a-round on work.
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September 2023 by Grace Jaynes
We had the best experience here picking out my engagement ring! Matt was so kind and did an amazing job helping us pick out a setting. He really listened to all of the things I did and did not like and found exactly what I wanted! David was also so kind and informative throughout the process and took away all of the pressure of such a big investment! I would highly recommend shopping at Shane Co. for an engagement ring!
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September 2023 by Janelle Mayfield
Nick was incredible. Very informative, and helped me every step of the way. I just went in to try things on and we found my dream ring. I fully recommend going to Shane Co. We were also informed about their warranty information which is leagues better than anywhere else. If you want a ring or other jewelry, come here.
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September 2023 by Devon Cowherd
Shannon was so fun and super helpful! She showed us wedding bands that we would never have thought of ourselves. She was patient, informative, funny, and very kind. A great experience from start to end! Dianne checked us out and was super helpful in explaining all of the details to us. It's obvious that Shane Co. holds their customers in high regard.
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August 2023 by Patrick Coyne
Kasey was the absolute best person I have ever dealt with during any transaction. I’ve come in multiple times and she’s been so giving and helpful each time. She deserves a raise at the very least. She has won my business at Shane Co. for the foreseeable future.
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August 2023 by Quinn Crowson
We have worked with David at the Jeffersontown, Ky location twice and it’s been great! Very personable and knowledgeable. Highly recommend him and Shane Co for jewelry needs. I had a vision for my grandmother’s wedding band to be split into two slim bands for each side of my engagement ring. They were able to take that request on and I can’t wait for the result.
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August 2023 by Adam DeLuca
Bought my wedding set here, and we are back today 20 years later for an anniversary band because we have been treated so well over the years. Dania was sooo helpful giving us lots of options, advice when asked, and never pressuring us. So excited for our new band!!
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August 2023 by steve koebel
Kandice was exceptional! She makes buying easy. She is the reason I do business here. Dianna was also very helpful. Thank you both for assisting me with my future plans
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August 2023 by Lee Horn
Shannon was absolutely amazing. "She got my life together!"I came into the store needing a repair and she came to the rescue to get my profile up to date and my wifes rings back to perfection! Excellent customer service with the most pleasant demeanor. Highly knowledgeable. Shane Co did right by having Shannon on their team!
