-
June 2024 by Andrea McNeil
My assigned lab tech was rude and served up a dish of attitude. I had a 7:10 am ET appointment. I checked in via text message. Walked to the office. The office door was locked. I could not get in. I heard her say my name, I said, "Yes" from the hallway. Then I didn't hear anything. I jiggled the locked handle again and said, "Is this door locked?" Another patient opened the door for me. As I was walking in, the tech was grabbing a different patient. Once that patient left, she called in the patient who actually opened the door for me even though I had the appointment. I took it upon myself to go back and said to the lab tech, "I have a 7:10 appointment." She said, "You weren't here when I called your name. I said, "I heard you call my name; I asked if the door was locked." I told her, "The door was locked and another patient had to let me in." She said, "Well, I can take you now if it's a problem." I said, "Yeah it is a problem." She said, just so you know, if you aren't here when we call your name for your appointment, you're not guaranteed your appointment time. I've noticed that's how it's done here. (If that's true, that's absurd. Quest needs to have a better patience experience plan in place). I said, then you should get someone to fix the locked door so patients can get in." She didn't even acknowledge the locked door. She was unprofessional and rude, and a perfect example of why I despise having to use Quest. Even though Labcorp has its own issues, not nearly to the extent of Quest. The ONLY reason I used Quest was because one of my doctor's insisted that Quest has a much better advanced lipid panel. Disappointing experience, but I'm not surprised.
-
June 2024 by Alan Dennis, Baron of Cowie
Fast service (with appointment). Helpful staff
-
June 2024 by abhinav naresh
The worst experience ever. Got the worst bruise ever while blood draw
-
May 2024 by Wayne Stone
Was very quick and painless
Very nice
-
May 2024 by Jo Zeller
The staff was extremely helpful
-
May 2024 by Leticia Velazquez
I have always had a good experience at Quest. I recommend it to the ?
-
May 2024 by Mark and Laurie Minor
I’ve gone here for years for biometrics. This was the best experience. The phlebotomist that took care of me was awesome. She was friendly, put me at ease, and gentle.
-
May 2024 by Charles Crook
Visit was A+ from start to finish, I wish all my medical office visits could go so great!
-
May 2024 by Kimberly Robinson
Destiny is the best lab tech I have ever had. I have been twice and she is the only person that is able to stick me once and get my blood.
-
April 2024 by June Embers
I had a great experience at Quest. I was there getting my Biometrics done.
-
April 2024 by Diana Patiño
All very good staff, treatment, communication, and at the moment it is the first place I know where you can choose the analyzes you want to do.
-
April 2024 by Michelle Houston
The ladies were great! Talked to me before and afterwards, remembering me from previous times at the establishment. They said I was always positive and I appreciated that.
-
April 2024 by Kimberly Holland
It was quick & TT was exceptionally kind!
The only issue I had was sighing into the kiosk but that couldn't been 'Operator Error" ☺️
-
April 2024 by Marcos Seifans Castellanos
The care is totally professional, the treatment, courtesy and concern for patients is perfect.
-
March 2024 by Evelyn Grace
Love the APP. Makes scheduling your appointment so easy. Check in is a breeze. And you’re In-N-Out fast.!
