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October 2022 by louise irving
I have tried to get someone to call me back about a order I sent back it was over 700.00 dollars and now they want to keep my money and products.I wouldn’t do any business with them . I have emailed a lady and asked her to call me and she won’t do it ,
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January 2021 by Waylon South
Product was not as advertised on their web site. Tried for over a month to get in touch with someone from the company with no luck. Bottom line, I would not recommend this company to anyone.
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August 2019 by Mark Siegel
My experience was excellent. Ordered a stainless steel shelf for the best price I could find anywhere, it shipped free and I received it in perfect condition in days. Looks great and quite happy.
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August 2019 by Scott Boehnlein
Great customer service.
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July 2019 by Luis Oropesa
I don't believe in wrting negative reviews until I contact the company and give them a chance to make things right. This review is for the service I have received from Prima Supply not the True reach in which is working fine. The reach was delivered and the box was examined for damage and none was found. Not a scratch, dent of tear on the exterior of the packaging. I signed off on the delivery and went back to work. The unit was delivered during a peak period so there was no time to break it down. around 3:00 pm we unboxed the unit and found multiple places that had major dents. I mean major dents that would of destroyed the packaging had they been done in transit. This damage we done at the assembly plant and inspector #7 decided just to ship it out anyway. I called Prima Supply customer service to report the damage and was told that I signed for the delivery and that I am responsible for the damage and that I would need to file a claim with the shipping company for concealed damage. They sent the forms for me to use to file the claim. I now have to get a quote on the repair of the unit before the freight company will even consider my claim.
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July 2019 by Ernesto Rodriguez
They are really good people
