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“Very kind and helpful employees. We went to this location because it is closest to our house. We were informed that this location in fact does not service our area but the employees are still going above and beyond to assist us with a mis-delivery issue.”
“Dixon was beyond helpful and welcoming with making a return for an online purchase. The ladies in this USPS are always a pleasure to be helped by. Very much appreciated”
“I was having really hard time trying to figure out how to get Christmas presents for my sister and her family out in time and an employee there named Dem went way above and beyond to help me figure out what I needed to do and how much and how to do it as efficiently as possible. I could not have gotten those to her like I did without her, it was truly a huge blessing. Thank you so much!”
“Local branch post office so for me a great location. I have always had nice friendly service from the staff so am puzzled by the negative staff comments. People are correct about the staffing issues but that should be addressed to the Louisville office and I have but to no avail. I pay for a post office box but the availability of the box is now only during operating hours which defeats one of the reasons for having a box. I have called an complained to the main office but nothing has been done. If you have a box join me in calling and complaining, either discount the service since it is not being delivered as what a box services is for or provide it as it should be.”
“It was very busy, but the lady working at the desk was very friendly and efficient! It took us awhile to find (it’s in the back of the hardware store), but everything else was a breeze!”
“The office is one thing, a lot can happen and it’s rather varying. The workers out here delivering mail are another. It’s been a while since I knew a the neighborhood postal worker and guess what?? He’s fantastic. He knows me by name and always the same person day in day out and it’s a good feeling. Very grateful to have that again.”
“My wife and I went in to apply for a passport and Milissa was great. Fully explained everything, did our photos, we signed and paid - all done in under half an hour. She even told us what to expect in the three mailings we’ll each receive and approximately when they’ll come.”
“I went in there for the first time today. There was no line and I was in and out in just a few mins. The worker who took care of me was nice and friendly. It was hard to locate. I had to go in a near by bank and ask a teller there where it is.”
“This post office is hard to handle. You will be suprised at how much is management's fault as the mailmen are failing them constantly. They can do with a good hiring process instead of what?”
“I used the St. Matthews PO to submit my passport application. Very simple. I made my appointment on line, showed up 10 minutes prior to appointment and was in the office at designated time. The lady who worked there was very friendly and nice making the whole process pleasant. I was prepared and had all documents, photos, etc. and that is the key for quick processing. You can also get the application forms for first time passport and renewal passports at this PO. Overall, it was easy and quick to submit the information required. You will not get a passport here, this office is for submitting your paperwork and documentation and the PO will submit to the US Dept of State. You can also get the proper photo taken here. Easy, peasy.”
“Post Office is the service desk. You can ship out within the United States but no international shipping. Staff was pretty cool and nowledgeable and it was super easy.”
“Best post office in town. The ladies in there now are very professional and helpful. Not a lot of standing room, but you don't need it because the line is never as long as other places in town. 10/10”
“I needed to stop at a location to verify my identity in person for a change of address (which I got an email that it was denied, despite me having a state issued ID), but the person at the Broadway location was super efficient and I was in and out in under 5 minutes. I would use this location again if I'm in that area.”
“I was hesitant because of the reviews of this location but needed to go to a USPS that opened at 8am. I have gone here 2 times in the last week and both times have been great experiences! I love that this location opens at 8am. There is usually no one there and both postal workers were very kind! I had no issues both times. So glad I wasn't deterred because of the reviews. Most of the reviews seemed more to do with mailmen and not necessarily the actual post office.”
“Im not sure why there are so many negative reviews for this location. This location has extremely long hours and typically atleast 2 if not 3 registers open. I use this location quite often and never had an issue. The clerks are nice. Honestly its the costumers that are likely the problem. Not ready, not sure what to do.”
“This was the best post office when I lived here. They were a part of the local community. Stamp out hunger food drives. The manager barabra was so kind. I hope you all are doing good!”
“Spoke to an employee this morning with an unique problem. He was able to confirm what I suspected. I now will need to forward my issue to a postal inspector, but I now know I am correct. I was scammed by a fake company providing false tracking information. The clerk confirmed it but I need to take the issue up with a postal inspector.Update: I ordered an item from a fake company website. The site was for a company but the receipt was from an individual so I knew the second I received a confirmation from my processor that it was like fraud. Tried to cancel the payment immediately with both the processor and my bank, but was unable to cancel on the weekend. Tried to claim the shipment as undelivered and the seller provided a valid tracking number for an package delivered to my zip code. This is a advanced scam method, daily thousands of tracking numbers are gathered through web crawling, scrapping, or hacking. Then the fraudster selects an unrelated shipment going to your zip code. I though I was going to have to go through the postal inspector to get proof the package with the tracking number provided did not go to my address. The postal employ above confirmed the tracking number I provided did not go to my address, but could not provide more as I was not the customer for that package. Upon closer review the tracking number provided was for a package shipped some hours before I placed my order and for a first class package not priority mail. First class package are limited to items less than one pound, my item was obviously over a pound. So I was able to get a refund from my processor on the third attempt after they closed my claim twice in favor of the seller.”
“The postal lady I spoke to on the phone was very knowledgeable and helped to meet with every need I had. I would recommend this service to all my family friends and neighbors And she was very polite and understood my needs.”
“I really appreciate the job the clerks do. (Carriers, too.) Working for the USPS and with the public is stressful. (That's why it's called, going postal.) Anyway, over the years, I've learned to steer clear of the place on Saturdays or whenever else there'll be long lines. Kind of glad to see negative reviews here. Maybe these people will stay away!PS: An update. The hours here have become VERY spotty. Very unpredictable. If I had to do it over again, I'd rent a box at a more reliable branch.”
“I have had my frustrations with some of the carriers at this location, but today’s amazing service was above and beyond. Lavetta Seewright was handling an investigation of a missing package that was delivered to a different address. Timiah Smith was able to recover the package and she brought it to me personally. Thank you so much for your professionalism and outstanding customer service. You ladies were amazing!”
“Great people working here. They're always friendly and out of over 300 packages they've never lost one. They helped me send a package to Saudi Arabia and it actually went.”
“I am only rating the Customer Service of the counter employees. This rating has nothing to do with the management, passport services or mail carriers. I come to this post office multiple times per week and have for the past year to mail packages. There are 4 regular employees who I encounter regularly. I am not able to get their names and I am not comfortable asking them so I will say it is 2 women and 2 men - all 4 are African American and all are under 35 in my estimation. I am only describing them in case management reads this they know who to give props to. All 4 of them are extremely courteous to all customers and always accommodating. I have seen customers irate over various issues that are not the fault of the counter person and each and every time the employees have been beyond gracious - I have witnessed this countless times. They are always keeping busy and are quick yet not pushy when handling shipment of packages. All 4 deserve a raise and I know all USPS locations are short staffed which causes frustration with customers and stress with employees. I commend the workers at this location for amazing customer service even when the line is out the door or a customer is irate (neither of which is the fault of the counter person)…”
“Went in today and there was a long line… roughly ten people but the line moved very quick. I had a paxkage that just needed to be mailed. I got the tracking and was ready to go. The postal employees were very friendly and helpful. Never been to this location but I recommend this location to anyone in the area.”
“We have been blessed for years with the same postman, Vallen. He is kind, always in a good mood, and always has something nice to say to me! As a small business owner, I have a LOT of packages and Vallen NEVER complains.One thing to note, though -- I stopped at the local PO recently and arrived at 4:55 to drop off some packages and not only was not a soul in sight, but the drop box was locked. Frustrating to arrive before closing time simply to drop off packages in the drop box to discover that it isn't possible. Not sure why the drop box can't be kept open at all times. ?♀️But overall, I have been so happy with my local post office!”
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“The 5 stars are for Helen. Every time I go to this location Helen is working the desk. She is very friendly, apologies for the slow line, and does her best to give you 5 star service. She makes sure everybody is taken care of, and if you have to step out of line to fix something, she will have you stand to the side and once done bring you back over. We need more Helen's in the world. USPS needs a lot more Helen's.”