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July 2024 by Michael Whitehouse
Customer service is getting worse. That's the general overview of my visit today.
Though the person greeting at the door was very friendly, they do little in the way to make the process easy, and her purpose although cheerful was to achieve the effect of herding cattle...
The teller will require you to take extra steps, seemingly to discourage any cash transactions. But that is okay, it's minimal.
One major issue from this visit is the fact they are very selective about the services they will provide which should be open to their customers.
Expect to encounter resistance should you need any notary services.
America is less American with each passing day. PNC could do more to show their integrity.
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July 2024 by Michael Blase
This branches unprofessional handling of customers, has made me rethink banking with PNC all together.
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September 2023 by Bryan McGill
Best service ever
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April 2023 by ahmed kenou
I had issues in the past at this location.Today I went to get some change they only give less then haft of change I ask for. The guy at count say a different reason from the lady why he couldn’t give me the change I wanted.When I go to a different PNC I always have what I ask for and very satisfy.This location is not recommended.
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April 2023 by Cindy Marquardt
Whenever I have a question about my account I always see Andy on Bardstown Rd. He always does his best to get to the root of the problem. I am very satisfied with him.
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September 2022 by Alexandre “MR.Solution” The show
So that one has their money in the bank, if when they need to withdraw cash, you can't, what a bad work system
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April 2022 by Elizabeth Hobbs
PNC bank in Buchel on hikes lane have employees that act as if they are unable to handle withdrawals... enough folks have drawn interest off of my cash before it got to me. I deposited a cashier's check on Thursday and was told I can start to withdraw from it on Friday; Saturday I go to make a withdrawal and was told that they had to verify my check (which should have already been done by then) but the office was closed that they needed to call... Monday comes & I go back only to be told that the same thing. Went to another branch and had absolutely no problems. I won't be going back to that one.
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April 2022 by andrew lonowski
8 people in line, 2 tellers open at lunch hour. Manager (Shannon Gullett) comes out and tells those of us waiting it will be a 15-20 minute wait, then proceeds to stand by the door and do nothing to expedite the service, other than offer a deposit ticket.
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March 2022 by Alyssa Campbell
Called ahead to see if I could get a debit card made on site. Was informed by Jordan that we could and it may be a few minute wait but someone would be available to assist. Arrived at the bank and was told no one would be available until 4 PM. Would have gone to a different bank had we known this in advance.
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November 2021 by sharon brown
I am about to move banks. Never is drive thru service available and long waits inside. I don't see that Fifth Third Bank across the street has that issue. Can't even get a live person calling the bank either. Time to move!!!!
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May 2020 by Anko Ranko
Very professional, one of the bank loan officers helped me set up my bank payment through the app so I don't have to go in the bank to make payments. The staff really cares about their costumers. Tellers even remember some of the regulars names.
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October 2019 by Aaron Hopper
Thank you very much Shannon for taking the time out of your day to help me with my banking needs. He truly cares about his customers and is very thorough and knowledgeable about any questions I had. I wouldn’t suggest to see anyone else for any of your banking needs, just call for an appointment.
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October 2019 by Tony Cunningham
I have been a pnc member for 20+ years and my experience with Shannon here is nothing short of exceptional. If you are not using him as your banker you are messing up. Call up to pnc and schedule an appointment with him. Thanks again Shannon.
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October 2019 by Adriane Robertson
Teller wrkg drive-thru handled my transaction was rude and unprofessional. NOT A GOOD LOOK PNC.
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September 2019 by raza samim
The staff is rude especially the lady manager do not know her name, I may not go back there because they are not helpful at all.
