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July 2024 by L Cox
Nice staff… However, ridiculously slow service. I always wait a lifetime every time I visit this branch whether I go inside or use the drive. I can only assume they are understaffed. Only go if you have 25-30 minutes.
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June 2024 by Linda Wilhelms
Incredible knowledge and service!
Thank you, Stephanie! You deserve a raise!
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December 2023 by Cory S
Wouldn’t process change because I don’t have an account. That shouldn’t matter.
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October 2023 by Rich Lewine
I have been very impressed with the service and attention provided by staff. Despite more critical reviews posted, I certainly have found St. Matthews PNC excellent and helpful.
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September 2023 by The Others
The people were very nice and polite.
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June 2023 by Dani Odia
The people were very nice and polite.
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March 2023 by Angel Bennett
The staff at this location is absolutely rude. Two out of three employees present this evening were absolutely rude and unprofessional. This location could use a lot better training in customer service. I personally would not bank with them based off that experience. If you don't know how to be specific, when talking with customers, then I suggest you go back through your training and learn better ways to communicate effectively, and to de-escalate. For the gentlemanat the counter, who did help me he was fully capable of not only educating me on the way this location expects things, but was able to complete my request with no issue. If I have to have an account number to get change that's fine but I would still prefer to go to the other location based off of the employees are 1000 times percent better and nicer than this location.They are doing their job way better!
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November 2022 by Mason Idleman
Worst bank in all of Louisville, if I were you I would recommend driving another 10 feet and going to stock yards bank of us bank. Both down the road,This bank has terrible Customer service and management lacks common decency. Just go elsewhere.
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June 2022 by Robin Bartee
Always polite and super helpful. Their accounts are also free of lots of charges.
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May 2022 by brian sawyer
Amazingly rude bank employees. Would note give me change for a $50, that I got out of their atm, because I didn't have a way to prove I had a PNC account. They were not willing to look my name up. I had to show them a card or give them an account number. I will be ending all of my banking relationships with PNC and moving to a bank that values people more, customers or not.
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January 2022 by FreedomFocus Flow
Decent bank on the corner. Annoyingly small parking lot, drive through is small, all staff have been exceptional, and the atm in the lobby is great and handles most everything you may need after hours but conveniently indoors. I do hate all the bank fees attached to their accounts though.
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August 2021 by yhTV
I had great experience with PNC. Nick Landis was so professional and experienced.
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August 2021 by Sweet Profit
I had great experience with PNC. Nick Landis was so professional and experienced.
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June 2021 by s. m
Drive thru wait time is ridiculous. If the lobbies are open you should not be allowed to hold the line up. Or at least have one drive thru designated for those other transactions.
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September 2020 by A G
On this pandemic, Please count your money before you leave the queue. Horrible bank!
