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September 2024 by Andrew Gibson
Hey people this place should be shutdown or fire most of the staff just by the reviews. We should all report to better business bureau and they will investigate this place.. I get a run around and told one thing and something different from the same person
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June 2024 by Dee Jae Preston
Today, Monday, June 3, 2024 at approximately 11:20AM, I attempted to make a new patient appointment. When the call was answered I distinctly requested that my call was for a "new patient appointment". The person asked for my DOB and I gave it to her numerically (mo day year). She responded shortly calling me by someone else's name. I responded (who?). From there on the call went downhill as seemed to get more confused. Finally she asked for my SSN. By the time of this request I was beginning to feel that somethi nag was really wrong i.e someone was using my info. I declined to give this information because I had become suspicious and I told her that and ugh up. I understand that giving my DOB might open up a database with more information about me and this would make it quicker to complete the appointment process. However, this was the worst new patient encounter that I have ever had in the many decades that I have been doing this for myself and my family.
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May 2024 by CC C
I'm so disappointed in the current administration..been coming here for years.. unfortunately, they don't have enough employees to work..arrived for an appointment nobody to work registration..30- 45 min later someone did show up .will be looking for a new health center
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May 2024 by Christine CM
This place was nice if u coming in for a work in they only do 2 people on Saturday have to be here at 8:30 the staff was nice and friendly I was comfortable and well served
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April 2024 by Byrd B
Multiple staff members from this location and others said to come in today at 8 am for walk in appointments. After waiting over an hour and a half they said they aren’t taking anyone and to come back in two weeks. Guy at the front desk is also unbelievably rude, gave me and others sass for asking about dental. I can see why the reviews are so bad.
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April 2024 by Juju Marie
The dental office except Walk-in starting at 7:30am! I got here at 7:30 an still here it's going on 10am I was skipped had to walked to the front counter 4times this is a bad customer service ? an don't follow policy guidelines ? once again I was skipped that's not right at all ? an there was more people who got skipped ?
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March 2024 by chuneka jenkins
My daughter had an appointment this morning 4 my grandbaby. The ride called 2 ask if she was gonna make it 2 the appointment.... That's not the question u ask if ur the ride... The driver was so rude 2 my daughter!!! No wonder they only have 2.6 stars & people are dismissing them 4 care. We are gonna find a different transportation service or jus catch the bus. If u don't have the customer service 4 the job... Find a profession that doesn't deal wit the public!!
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January 2024 by Rokhaya Toure
They cancel my appointment 2 days before after waiting for 2 months. I went there yesterday for an other appointment , the lady didn’t show up20 mn after break, I call today the lady said they only make appointments for January the 3 . I ask to make one for me for January she hang up one me. I was with them for 8 years or more That’s catastrophic now with the Apoitement lady
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December 2023 by Rachael Maher
DO NOT come here for your mental health needs. This place does not care if you live healthily or not. I had a telehealth appointment scheduled, my doctor never showed up. I sent a message to my doctor asking what happened, never heard back. A month later, my prescription needed refilled & they REFUSED to send in a refill (knowing my medication has withdrawal effects) even after i explained to them no one told me my doctor left the practice. The receptionist was extremely rude, questioning my character, etc. She had the audacity to say “if it’s that important to you, why didn’t you call?” AWFUL patient care and customer service. DO BETTER before you have blood on your heads. Mental health is not something to mess with.
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December 2023 by Ana
It is a horrible place, it seems that the people who work there are forced. They always have a bad attitude. And it seems like they don't know how to do their job.
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November 2023 by Kayla Jackson
Dental (10/26/23)I was told I had to reschedule my appointment last week to come this week because the dentist was sick. Understandable.Today I arrive and after waiting, I am told that I will NOT recieve services for which I am scheduled for- due staffing issues... the ENTIRE reason that I am here today is BECAUSE I was told I would do it TODAY!Do you all understand how freaking frustrating this is and to offer me an apology? The same apology that you offered last week for the SAME thing?! Save the apologies. Do better.This is so freaking unprofessional. Someone could have CALLED me and saved me my time AND gas. Neither of which I can get back now. It takes two seconds to be professional and do that. To reach out and say, "What you're coming in to see us for is unavailable, do you still want to come in?" Give me the option to say yes or no.This is the most unprofessional thing ever and I will never be back. I'm beyond pissed. Is someone going to refund me gas and time?? No. Just the apology. Keep it. It's worthless.
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November 2023 by keishaundria wright
It is truly disappointing to have such a low standard set for one of the only healthcare facilities in west Louisville. Simply attempting to make an appointment is close to impossible. I've been attempting to schedule a dental appointment for the past 4 days and have never been able to reach a live person by phone. After leaving multiple messages throughout the day over the past few days I have decided to seek medical attention elsewhere. I even left a message on their compliance line 2 days ago and have yet to receive any response. It is not only disappointing, but very concerning that this facility receives government funding to care for an already disenfranchised community and has such poor customer service and a clearly broken patient appointment process. I would suggest some in depth reviews of the entire establishment to develop a process improvement plan ASAP. My heart weeps for the patients who are completely dependent on this facility for care and are unable to seek care elsewhere. I sincerely hope this message reaches someone who can make things better.
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November 2023 by TNTRUNNER GAMIN
My mother had called them yesterday and they said that they take walk-ins on Monday through Friday and when we went there today they told us that the only take walk-ins on Tuesdays only I'm done with dentist and doctors because when u need them the most they don't ever help u but when u don't need them they always help in the dumbest ways ever all doctors and dentists want u to do is suffer through whatever pain you're in and they basically take in patients that's more important than us that are on a monthly income and that can't pay anything upfront they dont care about the people the only thing they care about is filling their pockets and their policies well I say screw the rich screw the policies help the people who need it most
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September 2023 by Chef Carter
Have been coming here for 40 years and the nasty spirits and attitudes are the exact same
Im GOING WHERE IM CARED FOR
UR SLOGAN IS LITERALLY WERE “ALL ABOUT CARING”
The lies!!!!
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September 2023 by Grizzly Nealio
Worst customer service experience in Louisville, flat out horrible!
