-
August 2024 by Kelly Sledge
Staff are helpful but sometimes seem "bothered" that they have to be.
-
August 2024 by Joshua Jones
In and out always
-
July 2024 by Amanda Vincent
It was great wonderful ppl great service patient and understanding of not the customer not knowing what is what
-
July 2024 by Dave Catlett
Always great service
-
July 2024 by Joe Hall
On 4/29 I bought brakes, and was told they had a lifetime warranty. I buy the brakes, and do the job.
About three weeks pass, and one pad is already on metal. When I go back to exchange using the warranty I was sold on, the cashier agreed they should be exchanged, but was overruled by a thicker woman with red hair, who just says metal on metal, and walks off.
Normally I’d understand the reasoning for this, but three weeks? It’s not like I’ve had them for 6 months, and just grinding them out.
I was told the caliper is messed up, and they weren’t gonna do anything about it. Cool, so I go to call the district manager to get an explanation, and proceed to go to auto zone while waiting his call. I buy new brakes from auto zone, and go put them on, still waiting on a call.
Well since then I’ve had zero problems with my brakes. Autozones product is either stronger, or O’Reilly sold me a faulty part that they didn’t want to honor. My caliper is functioning properly. Brakes were bled, and the same process I used the first time, I used the second time. I use to shop there because I trusted the products, but I’m going to be switching to auto zone, or online due to the lack of customer service, and quality of parts. I never wanted money back, or anything. I just wanted to exchange.
Guess what? Still no call from the district manager.
Update: pat the manager called me today to apologize, and offered me in store credit for the brakes. This is all I wanted, and since he made it right I felt it was only right I updated the review.
-
July 2024 by Brittany Boyle
I had such a wonderful experience today. Joe was very kind and helpful. They had exactly what I needed. There’s a few auto stores nearby but this is definitely my go to spot now!
-
June 2024 by Mary Gaines
George was behind the counter and when I ask for help,He acted like I was a nuisance.
-
June 2024 by Sherrell Ferguson
No parts lookup available. I used to be able to but recently have been unable so now using other sources. I'm at 40272. Get it together guys!
-
June 2024 by TAMMY STOWERS
The best ppl here..very friendly
-
June 2024 by Brandon
Came here at couple of minutes before close tonight and didn't realize it headlight went out got headlight but guy behind counter with glasses was kinda short and ready to go ig asked if I could use tool to change and that was a no even offered cash just to use a personal tool and said they didn't have any lol and left
-
May 2024 by Mark Swimm
Never an issue and always help
-
April 2024 by Lorie Bullard
Battery's r over priced
-
March 2024 by Nicole Hall
Very helpful, knows what they are doing
-
March 2024 by anthony gross
Friendly people
-
January 2024 by Tammy Arthur
The salesman was very courteous and nice. I bought a battery and he installed it right there (saving me the trouble of finding out when I got home that I also would need a new battery terminal).
