-
May 2023 by Kristina W.
If I could give them a 0 I would.I have used Neil Huffman Mazda service for years now. When Gene was there in service I was treated great and never had a concern when I left. I started working from home so maintenance is not needed as often but over the course of the last 18 months 5000K of my two service trips everything has been marked in the green with no issues. I drive almost an hour each way to go to this garage specifically. I took my car in on Feb 18th mentioned I felt a wobble to the tires and asked for at least a balance and rotate with my oil change, got the call its good to go come get it the tech was Ben Enzenwa. Between leaving there and my 50 min drive home I thought it seems off but it was Sat so short hours. About 5 miles from home I knew it wasn't right so I stopped and asked my brother to take a look, caliper was locked up. Replacing brakes, rotors, calipers with Mazda $2K. Completed the work and parts from $800 at home. While under the car we noticed - Shock on rear passenger was bad, rear differential bushings shot, side mount bushings shot, muffle rings falling down, looks like a hole is starting in the muffler. Again all the maintenance marks are GREEN, no indication of issues. Called Kelly and set up a drop off time because I didn't drive it for weeks before changing out the brakes. Went on vacation for a week, Mazda had my vehicle. No update for the week which I guess was nice because they ruined my day after I came home. I had to call the following Monday and request an update. Waited two hours before emailingMon, Apr 10 at 1.53 PMKelly, Since communication has been less than desired in this instance I would like to pick up my vehicle by 5 today. Any info at that time would be appreciated. Please confirm because I'm not happy to be the one reaching out for communication.Thank you.KristinaKelly Mosley kelly.mosley@neilhuffman…To KristinaMon, Apr 10 at 2.27 PMHello,I am still trying to get quotes on the inspection to send you the video inspection, however until then, here is a quote for items we found needing repair.The quote I received when I got to the shop was written up on 03/31 so not sure where the issue was in waiting for it to be written up.Kelly called me back and proceeded to tell meRear diff bushing would need replaced/they don't push them in, they'd need to replace cross member $3800.00New drive shaft $1560.00Shocks (only 1) $691.00 - umm I'll input here, if you replace one, you replace a set or all.Trans pan $500.00 because now all of a sudden I have a leak.$6551.00 to fix all these items that weren't an issue a month before/less than 200 miles since picked up the car from service.I take really good care of my car/and complete my maintenance regularly. Kelly and I exchanged plenty of words here. I would be charged for all parts and service hours. They are considering firing the tech and know that he has been an issue with his not giving a ****. And when I asked if they do audits, they are looking into it because for some reason its not getting done.Told him I was on my way to get the car- Kelly and the other floor sup/manager (Chris may not even be aware that I was coming for the car) were gone 4 mins after 4:00.I took my car to another garage. Replaced the bushings sides and back (4 altogether) and the drive shaft for $1565.00, a $3795.00 difference from what Mazda wanted just for the drive shaft and cross member. The trans pan has a old leak, not active saved $500.00The shock can wait at the time but was mainly to call out that we noticed it they didn't.The muffler will be another time but the garage fixed the clamps hanging.Mazda $6551.00 - no video like told I would get.Local garage $1565.00 -took me under my car showed me everything they were looking at and gave me options. - And pointed out that the drive shaft was the biggest concern because the carrier bushing where shot, and I mean it was bad.Since Eugene retired its gone way down and I won't be returning. I will discourage giving your trust to service here. Do you think they calle
-
January 2023 by Lewis B.
The overall service experience was very poor and I was misinformed multiple times (all documented). I had a very inexperienced Salesperson, Adrian, who was just trying to close a deal and would give answers/guidance that was consistently not true.I won't go into deep details, but here are a few items:- Despite speaking the entire time that I wanted to finance through my bank, they ended up financing me with their bank, Huntington (nearly double the interest rate with fees in the hundreds to originate the loan, but also to refinance will cost me hundreds more). It created multiple other issues re: payments, checks clearing, etc. that were a pain to deal with and took a lot of my time. I will take partial responsibility here, as I should have asked more questions before signing documents on their iPad vs. trusting that they were doing the right thing (they rushed this through as the entire dealership was closing.- I just received a new vehicle license plate, months after purchasing the vehicle. Not sure why, nor the implications to registration, etc. - just another example of them looking to close a deal vs. being service oriented or even informing me of this and what to do next.- The trailer hitch advertised in all pictures and on the website was not provided with the vehicle.- The vehicle was up for maintenance and should have been serviced prior. I was told the gas tank would be filled up prior to giving me the keys, but it was nearly empty (another $50+).- The 2nd set of keys I was told was at another dealership, and they confirmed as much. After many follow-ups, they noted there never was a 2nd set. Then later, magically, the keys appeared. Same with the manual & vehicle documentation - it never existed, then suddenly it appeared.- What's most troubling is that despite having emailed David, General Manager, and William, the Sales Manager, on multiple occasions - they did not respond to a single communication, nor did I receive any apologies or an offer to help make it right.The only helpful person was Shawn, the Business Manager. When I brought my vehicle in for servicing, that experience was great - Kris was helpful, informative, and followed up even after the appointment.I wouldn't do business with this dealership in the future and would advise others the same. Have your vehicle sent to a different dealership and close your deal there.Advice for the dealership - take the time to help resolve issues and take accountability vs. ghosting a paying customer who was trying to be reasonable and working through options on how to resolve the situation. Coach your Sales associates, so they prioritize service excellence over filling their pockets.
-
December 2022 by don't a.
I am a bit delayed on this review, but having the need to service my wife's car again, the frustration kicked back in, I cannot let my experience go untold. Mind you, I asked for the manager of the dealer to call me to inform of my experience so this review would not be a surprise when read, if they read it and if they care at all, I never got a call back. I took my wife's Mazda for a recall, was informed to bring the car in, with an appointment done with Mazda and not the dealer, so this part was not their fault, arrived on the weekend and was informed they do not have the technician for recalls on weekend's, this is on Mazda, agreed to leave the car there, MISTAKE number 1, they will leave your car outside under the trees and it will get bird poop on it and tree zap all over it, for anyone that knows, this damages the paint on a car, hence the reason my cars get waxed twice a year, it was spotless when I dropped it off and their answer, nothing we can do about it, we don't have covered parking and we don't wash cars, what dealer does not even try to wash the vehicle after it's serviced?!! Wow! So then tell me and I will bring it back on Tuesday since Monday you called me to tell me you did not have the recall part in inventory! Why not tell me on Saturday and leave me without a vehicle. Totally unimpressed. MISTAKE number 2- the recall was for a fuel pump, I figured, we'll it smells like gas since they just swapped it out, it should go away, drove home and guess what? my drive way in the morning smelled worse than a gas station, looked under it and there a huge puddle of gasoline under the car, it was dripping gas and now I am worried for my safety, they let me drive the car home and it could have caught fire!! Call the dealer and had the car towed back to them to fix it, another day without a vehicle, mind you, at no time they offered a loaner, and now I can't go to work, now it's been 6 days without a car. Mistake number 3- when we pick up the car right after the original fix to the fuel pump, my wife notices the check engine light on, she mentions it when we drive away about a block from the dealer, so back we go. We had NO check engine we we originally dropped it off, how do you let a customer drive off with a check engine light and say nothing!! Omg, at least say something!! So they bring out the tech with the computer and he runs a diagnostic and tells me we need a new battery. Ok Mistake number 4- we asked, this is the original Mazda battery and it's should have some prorated life left to buy a new one, service agent tells me, he does not know how to tell that. Go to the parts department they might know, here it gets even more interesting, I asked for a Mazda battery for my car and once it comes out, I asked about the new batteries warranty, their answer, we don't know, we'll it's says 36/60 months warranty on the sticker on the actual battery, so I asked what about mine, since the car is only 3 years old. He states, really I don't know what that means, and I only work at the Subaru dealer and I am here to help to cover the sales desk, ok, so I ask, at the Subaru dealer, if their battery says 60 months, what does that mean, he then admits, I really don't know. Ok, at this point I ask, where is the manager, and of course he is gone for the day and we can have him call you. Went to Sam's, tested the battery and it was good, lost charge for sitting at the dealer for a almost a week, either way, decided to purchase a new one, it's the wife's car and I don't want risk it. Now off to find a new dealer for the wife's vehicle. I'll try Oxmoor Mazda, hopefully it will be better. Maybe I am the only one with this type of experience at this dealer and I am a one off, but it was a series of bam bam bam bam all mistakes. Sorry, I won't be back. Everyone was nice a polite, but when it came to service and knowledge, they get zero stars. I love my Mazda and the fix was finally done correct, and not other issues from the
-
May 2022 by Terri K.
Go see Chris. Best salesperson I've ever worked with! He was not pushy at all. Never made me feel pressured. I love my new CX-5
-
March 2022 by Valerie C.
We had an exceptional experience buying a Mazda CX-5 from Milena Hendricks today! Milena provided outstanding customer service, was incredibly knowledgeable about the car's technology and made us SO happy we bought our car from her and Neil Huffman Mazda. Everyone we met and worked with today were amazing. Run, don't walk to Milena and Neil Huffman Mazda for your next car! Vroom vroom!
-
November 2021 by Autumn L.
From the moment I walked into the Service Department I was greeted with kindness and I wasn't there maybe 45 minutes when I got my keys back. My car is Winter Ready and maybe a road trip.
-
February 2021 by S D.
So refreshing to find a personable, low pressure atmosphere here. William was knowledgeable about the CX-5 we were interested in and helped us get the deal done the same day. (5 hours is a bit long but it was not all his fault)If you're looking it's worth visiting Neil Huffman.
-
January 2019 by C5t1
They do not speak Spanish....
