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January 2024 by Erin Johnson
Worst customer service my phone bill was overcharged without me knowing or making any changes to my account I bought a new phone now they're charging me an extra $9 on my account I did not upgrade anything! So I will be leaving metro lost my business
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September 2022 by Kimberly Brow
Great customer service. Highly recommend.
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August 2022 by Vanessa Lockhart
Metro by T-Mobile is my favorite specially the one on hikes Lane I enjoy going over there because they really know how to treat a person and show them how the cell phones actually really work and what to expect
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April 2022 by Sioux Ernspiker
I am happy to share my experience the last time I was in there they worked wonders for me I am a very slow person and I live by myself. So when I went in there I was ecstatic the main manager d was so helpful I just can't tell you and then the district manager was there and he came out and helped me get into the new program his name was Chris Metro by T-Mobile you don't know what kind of a pair you've got there be very thankful for them I will always stay with Metro by T-Mobile as long as dee is there and Chris God bless them. Before I went in there and I could not help myself I was in tears and they brought such a joy to my life
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January 2022 by Philip DeLaney
Fast transfer of service from Android to Apple. Accessories were a little pricey but saved an additional stop so worth it.
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January 2021 by Debroah Moran
Terrible customer service
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January 2021 by davaris dennis
Great service!!!!
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June 2020 by Mary C.
BEWARE!!! I bought 3 phones and signed up for 4 lines of service at this location. I was overcharged $20 per phone AND charged an additional $50 for each phone for "protection bundle". When I asked what I was paying for I was told a case, screen protector, and first month's insurance. Wrong! It did not include insurance and the store was out of cases. I asked that the charge be removed and was told only the manager or the owner could do that. Of course neither were available. I called back 3 days later and was assured the owner would call me that day. Nope! I called again today and finally received a call back from the manager. When I told her I wanted a refund she said, "That ain't going to happen." When I said I wanted the owner to contact me I was told he does not speak to customers. Not all Metro PCS stores are owned by the same franchise. I wish I had selected a different store.
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June 2020 by Katherine Craw
Started up service at this location and the person who helped me was amazing and is the only reason they aren't getting a worse score from me. I came back to this location to add my family to my plan and the person just didn't want to help us. He looked at us like we were an inconvenience as soon as we enter and told us he only had the most expensive 3 phones in the entire store in stock and nothing else. We are gonna go to another store to set up their lines but I personally don't appreciate being brushed off and glared at. It is your job so do it.
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June 2020 by Jada Rogers
Great strore and great prices, tyler is one of the best here very helpful and patient
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April 2020 by Aboud Aqrabawi
Great Location, Good people to deal with,Nice new Management!
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September 2019 by Mastery Hourglass
amazing customer service. One of the best stores in town!
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June 2019 by Andrea W.
Oh, they are most helpful when getting new service, but go back with a problem and they are the most uncaring and rude individuals. They will take your money and don’t bother to check and see if the phone is working and then won’t refund your money. They are the most rude people, especially, BRENT. Avoid him at especially, better still, just avoid this store.
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February 2019 by Wesley Lynch
Location is under new management! Stop by today for free device cleaning or just give us a call. We stand by our commitment to equality and consistency. Open till 8pm no exceptions.
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November 2018 by Byron Bishop
It's great better than the people who I have
