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October 2023 by Quiara N
Had a 2:30 appt, arrived at 2:15 to sign some documents which only took a few minutes then sat in what I believe they refer to as their zen room to wait. The massage therapist took me back to the room at 2:36, which is fine since I assumed the 6 minutes would be added on to the end of the 60 minute session to make up for the time lost but nope they wrapped up right at 3:29. I don’t think the service itself was performed well either.
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April 2023 by Tina H
Jeremy was awesome. The front staff made the experience 1 star. I received less than a 40 massage due to front staff not telling Jeremy I had arrived. No apology! Charged me $75.00.
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January 2023 by Melissa Smith
I am rating my experience very low, not because of the facial I received here but because of the treatment by the people at the front desk. The girls working the front desk were unengaged, unhelpful, probably actually just unkind. This is very unfortunate because they are the “face” of the business. They are the ones to receive customers and make the first interactions with them. If your frontline people are that bad, they are going to be offputting to customers, and your business is going to suffer. As it did for me as a future customer. There is a real disconnect at message envy between the front desk people and the people actually rendering the services, which is too bad because the messages, etc are good—but not worth the painful interaction with the front desk people. I won’t be using message envy again. I hope you guys can improve upon your business, at least for the sake of you message therapists and aestheticians.
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January 2023 by Sarah King
Rick is a talented massage therapist! He communicates well, and made me feel comfortable ! All of my interactions at Massage Envy in Springhurst were positive.
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January 2023 by Angela Thompson Howard
Diane is so awesome so if you want a great facial ask for her. Springhurst location. You will love it ❤️
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December 2022 by Christine Arterburn
The facial and treatment was great, no problems there - Diane wonderful. Very disappointing in the price. I booked via website and it very much looked as though a 90 min facial would be $113. It was $188!!!! The explanation I was given was, "that's if it's your first visit". Also, facial began at 10:36 and ended at 11:53. Not 90 min. I was going to purchase a few gift cards but decided not to.
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December 2022 by Kathie Hickey
My visit at Massage Envy was an excellent experience. From the moment I walked in the door until the time I left, everyone provided excellent customer service. Rick provided a perfect massage and concentrated on the areas I requested. And the front desk staff were very personable and professional. I will return!
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October 2022 by Kelsey Castaneda
My 90 minute massage with Karen was wonderful. Her room was clean and organized. She made sure to spend extra time on my problem areas. She listened to me and adjusted her pressure accordingly. She was very kind, professional, and positive.My only issue is that the lighting in the massage rooms is a little weird with iridescent overhead lighting. It would be more relaxing with different lighting.
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October 2022 by Katie Barnes
I had a great experience at massage envy. Stephen did a great job with a full body massage, and deep tissue concentration on my neck and shoulders. Everyone is very professional and makes sure you’re very comfortable. I would definitely recommend!
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October 2022 by Charlene Jennings
Working with Tiffany. As far as I'm concerned she's one of the best! Her pressure isn't deep but it is consistent you ask her to work on an area and that's the area she will work on. She's very professional and only talks if you feel like talking. She's absolutely amazing, they are blessed to have her.
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October 2022 by Nan Hazel
I thought I was getting a deep tissue massage. She told me she did firm. Since I was already there I agreed to stay. I did not think it was firm. I would say it was light to mediumI asked for a total body. There were a lot a places missed. When she was working on my neck, she did the same movement for 47 times- I counted. I thought she was going to rub my skin off.
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October 2022 by Lindsey Lucas
Scheduling seems to be an issue at this location. 100% made my appointment and entered into my calendar the date and time of the appointment at the appointment counter before I left, showed up and they said oh you’re actually late for your appointment. Masseuse didn’t talk to manager or anything to see what the issue was, they just said okay you owe us for the additional 30 minutes of which you missed 20 minutes of. Definitely not wanting to continue with service. Didn’t even feel relaxed after the massage, quality was sub par. Cancelled my membership before leaving. Nobody even said why are you cancelling, or how can we get you to stay. Disappointing to say the least.
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October 2022 by Anne Staley
Fantastic, relaxing, and professional facial with Marina! I highly recommend as my skin has never looked better. I’ve been going to Marina for a few months and am extremely pleased.
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August 2022 by Kristy Meeks
I had a facial with Diana. She is great, very friendly and tells you what she is doing and the products she is using as she goes through her process. I highly recommend!
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July 2022 by Jackie Schroering
I advised where I wanted emphasis and masseuse just ignored my requests and did what they wanted. Do not recommend. I have had about 5 or more massages with Massage Envy, and the massages have never been up to par. I thought it was the particular masseuse and kept trying different ones. I am going to drop my membership.
