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January 2024 by Margaret Detjen
My fridge went out and the repair was scheduled in a timely manner and successfully completed. I would like to add that the maintenance people I have met were awesome.My last needed service was scheduled in record time. I asked for pest control and they had someone out in two days, and that was during the holidays. So far I'm very pleased. Muhammad Anas is very responsive.
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January 2024 by Taylor Morris
SCAM…. Put in an application for myself and spouse paid the fee of course. Talked to someone named NATH which never replied and when she did she never knew anything about anything ? asked for application to be put on different homes, no answer. So basically if you don’t want to waste money or time just don’t associate yourself with this Property Management at all. Very unprofessional.
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December 2023 by Olivia Johnson
James replaced my living room blinds in an efficient manner. He was courteous and provided exceptional skills. I would definitely recommend his work.
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December 2023 by Lena Taylor
LREI managed my previous apartment and from day 1 I had issues with them. Initially they said I owed money to the previous property management company and tried to bill me. They didn’t respond to any calls, emails, or texts. I had to have my previous apartment manager clear up their error. Then constantly shutting off the water for maintainence with minimal warning, I would get a text after they turned it off, which gave no notice. Maintainence was pretty good fixing an issue, although I had to wait all weekend with water flooding under my floors. Again they tried to bill me for a missed rent payment, which I never missed. The lack of communication and poor response time makes me never want to deal with this company again.Updated to add that I did not receive a response about the “late” rent payments, I had contacted the numbers provided and did not receive a response until I reached out to my previous property manager. I did not get a call back within 24 hours, I spoke with others and they had the same issue with the lack of response. I did not receive water shut off notices 24 hours in advance, out of the multiple times it was shut off I received only one notice in advance. If the payments are seen in real time, I’m not sure why I was told I never paid my last months rent and then you tried to bill me for a month after my lease ended. I was in the Walford Dr apartments unit 3. I do not require a follow up as I have moved and issues were resolved after multiple contacts. But I do not feel the response times are good, the attempts to over charge shouldn’t have happened if the billing department correctly reviewed the payments I made. Thanks.
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December 2023 by Amanda P.
$140 "admin fee" if your application is approved on top on the $40 you have to play to submit an application. In addition to that there's a "pet screening tool" that is like $40. Who knows how much a one pet monthly pet fee is. Didn't get that far. These have got to be the most greedy delusional sociopaths ever.
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December 2023 by Chastity Sellers
I had an approved application but everytime I applied for a property I was denied. I literally switched my application over 4 times to different properties & still got denied! & was redirected to a 3 bed 1 bath apartment in Radcliff, & i originally applied for 4 bedroom houses. I honestly think these people are racial profiling. & would not recommend. I have literally been getting the runarounds for about 30 days now which puts me in bad spot! I will be doing some investigating on this!
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October 2023 by Sarah McDaniel
When I came to them concerned about an issue Muhammad helped me quickly and efficiently. Assured me I would have what I need by the following week and was a big help through the entire work order process. Also recognized and apologized for the wait I’ve had leading up to this call. Overall very pleased with his service!
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October 2023 by Anna Spears
I just want to say I truly do appreciate the customer service from the agent Mohammed. He is very helpful with the tenants on time and on point with everything that is needed amazing customer service might I say again I’m very pleased with the attitude the respect that he gives me to make sure you have what you need thank you so much Mohamed HATS OFF TO YOU!
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October 2023 by Aaron Stewart
The LREI team is absolutely amazing! We are out of state owners, and they make our lives so much easier. Every person over there is so incredibly helpful and friendly, and they have amazing emergency after hours services. Being far away from our property can be stressful, but LREI always has us covered. I cannot recommend highly enough!
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October 2023 by nichole Southwell
I went to see a property this morning and it wreaked of cat urine through the entire home. It was also dirty and the floors were squishy in places and taped with clear packing tape in others. I let the agent know and she said well yes pets are a problem, but we cleaned and painted. It could have been a great house if not for the ammonia smell from the cats that was obviously in the walls and floors.
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October 2023 by Carlos Gonzalez
Great place descent neighborhood. Also Francois made it worth my while. He cared to listen to everything I had to ask and say. His help was immeasurable. I had other options but knowing I’d be able to deal with someone like him when it comes to anything was the game changer for me. Do yourself a favor and ask for Francois amazing service. He told me we’d get the same great service either way but he made it a comfortable ordeal and got a few a laughs out of me to boot. Great job guys.
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September 2023 by William Runyon
Just had a tour with Francois. Affordable 1 bedroom apartment in new Albany. I already liked the apartment but he made the whole experience that much better. Friendly and knowledgeable Francois is guy to see at LREI.
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September 2023 by amy nghiem
This is mainly to thank our maintenance man, Justin who came by and was extremely polite as well as helpful. He finished the job in a timely manner on a scorching summer day, with no complaints. Great job, Justin.We appreciate your hard work!
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September 2023 by Randell Stone
I love LREI. Every time I call for anything I am treated with respect and care. They take their time to explain things to me that I sometimes don't understand. They took over the property where I live and they are making it look so good. Fixing the problems that were created from the other management company. Leah and the guy with the beard named Francois brighten up my day each time I go to the office. Thank you LREI
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September 2023 by Tiffany Scarberry
François was such a huge help with all my questions and worries; he really was awesome! I haven’t had good renting experiences in the past but he made me feel so at ease, open to questions and so down to earth. I loathe fake professionalism (especially when you feel like they’re just trying to make a sale) but François was perfect being as open and honest as he was- felt like I was talking to a friend I’ve known for years. So if you want real help with leasing, go see the guy with beard for the best experience!
