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March 2024 by Tessa Repstock
Try to stay away from this grocery store! I work nights, so I usually grocery shop late on my off days (the schedule I’m use to). I came into the store around 9:30 last night, walking in noticing there was checkout lanes clear & I thought “oh great, this is going to be quick). I spent roughly 30 mins in the store, got all my monthly grocery things in my cart (it was very full, almost overflowing). I headed to checkout to see there were no lines open. Only self checkout. I had probably 75+ items in my cart. I just had abdomen surgery a few days ago so I can’t move around a lot in my stomach area, and asked the lady at self checkout were there any lines they could open for me. The lady told me “we close our lines an hour before close”. There was not any sign on the door, I was not aware they close the lanes that early as every other Kroger I’ve ever been to has 1 lane atleast open until closing time. Why close the line an hour early if the store time says 11? And she told me I had to self checkout. I asked her was there a way someone could hold my groceries until the morning so I could come back when a line was open & she told me “no you have to use self checkout”. I’m sorry, but as I see tons of associates walking around on phones as they have nothing to do I guess the last hour of being open, I am not going to self checkout over 75 items after having abdominal surgery when I got there plenty of time before the store closed. An hour and a half. I will not be coming back here and the customer service experience I dealt with is horrible. NEVER never again
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December 2023 by James Duehring
Avoid the store at all costs they are extremely prejudice. If you are young or white or male they will assume that your shoplifting and they will treat you like a criminal. They'll send people in the bathroom after you to check up on you they will watch you on the cameras they'll come stand right next to you when you're checking out the self-checkout and just watch you like a hawk the whole time. Unless you are an older woman you're not welcome here.
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December 2023 by Rhonda Barnett
Depends on the time of day going here. I prefer evening or early morning.
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October 2023 by Abby Compton
Have been a customer of this store for 25 years & I’m done. Unresponsive, rude no customer service any more. Just awful. Cannot wait for Publix to open.
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September 2023 by Travis
Went there today and used the U scan. The u scan lady was very rude. I was using my cell phone to clip coupons for my purchase and she was talking to a guy next to her. She said that, “that is what is wrong with people they need to put their cell phones down when the use the U scan.” Then she went on saying that Kroger thinks it’s saving money with U scans but they are actually losing money because people are stealing. Which I guess was another jab at me. I should have complained when I was there but instead I tried to let it go, but it was very rude so I called and complained and now I am writing this review. Lady has a big mouth and needs to worry about herself before she worries about the people who keep the business going.
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August 2023 by Fernando Lopez
First Time AND loved the service and selections. Kentucky and Kroger= fabulous
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August 2023 by Nova wright
Stop in here bout once a week. Good meat selection. Produce not the best tho.
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August 2023 by Taylor G
I usually don’t shop at this Kroger but it was close so I stopped by. Denise working self-checkout was amazing! I was having trouble with the uscan and forgot some items. Denise was very friendly, remarkably kind, and extremely knowledgeable!
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August 2023 by Austin Sanchez
Great store and for the most part great, helpful staff. Only complaint is that there is one employee that works self checkout named Denise who I do not care for. She is very rude and a smarta** no matter what. I've had several encounters with her and witnessed her encounters with other customers and it's always the same nasty attitude. I tend to avoid her section when she there just to save myself the headache. Maybe she just comes off that way unintentionally but it's uncalled for. My most recent interaction with her was when I had coupons that she needed to scan for me. She was in the middle of cleaning a station which is perfectly okay, she's keeping them disinfected which everyone appreciates but after a little bit I came up to her and said I have some coupons I would like to use and she said "well you're not supposed to come to me, I am supposed to come to you". It took everything in me to not let any other words come out of my mouth. Never seen her with a positive attitude which is unfortunate for her.
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August 2023 by Steven H.
Been going there for years because it's . 5 miles from my house and I've finally had enough. It hasn't been well stocked since Covid, never have more than a couple of actual checkers working( often 0, sending you through the us can with a weeks worth of grocers for your family) and now the final straw; the sale signs that you find out are for digital coupons (that hardly anyone has). we had to have the alternate ID to get sale prices, now the digital coupon. what next? whatever happened to customer service? Doesn't Kroger understand the idea is to make things easier, not more difficult on their customers. I'll start driving the extra mile down the street to Walmart or Meijer. Wait until another big chain comes along. Kroger will go the way of Winn Dixie.
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June 2023 by Ian Palmer
Always a great shopping experience - for the management only; Boarshead ColdCuts should be layered, and pepperoni should be casing free when slicing. That is all. Great store!
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June 2023 by Jonathan Lawson
You know i been shopping at this krogers since it opened and most experinces have been good in the past there but this last experince was not warm one i purchased a pack of ciggeretes at the front where customer service is and some how the girl tried to ring me up for two packs and i told her i only needed 1 so she re rang it and put the ciggeretes back i paid and then walked off i was approached by some strange guy that works there with grey hair and always has a kroger hat on he was asking questions and bothering me while i was purchasing my ciggeretes im not sure if he took them but im pretty sure he did when i walked off he might do this often considering his conduct along with the real friendly girl who sold them to me then they want to act like im trying to scam them so i asked them ig they could replace them for i didnt recieve the product or was swindeled out of them nicely. They made a huge deal so i sat there for 2 hours with my dog while i waited on an managers awnser and than when i told her that it wasnt good service and kinda shady she got angry and threaten to call the thr cops on me i said call them i didnt do anything and dont got nothing against the boys in blue but out of respect for other people i left before she acted out more now thats great managment. Despite this bad experince this store is decent and there parking lot and side walks are looking much cleaner fron TheGreenTeam.
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April 2023 by Rachel mccord
I love Kroger their cheap and everything I need plus more!! :) On top of their cheap prices their app helps me save even MORE money! :)
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April 2023 by Mayme Tucker
I picked up clicklist on 3/28 - $56.43 worth of food from my order…. 3/29 - charged again, a higher price by over $16.49.Called the number via the app. Entered my Kroger number and the automated system told me they noticed I was overcharged, and wanted to give me $5 credit, once I told it no, it kicked me out. Used live chat - was told that I wasn’t my husband so they couldn’t help. Chatted again (with my husband right by me) and I was told that I was charged more today because my items were substituted. I told her to check again because they weren’t. So she said she didn’t know why, but they adjusted my prices. She saw no issue with this. I called customer service again, lady took into and transfer my call. I explained I’m missing items- credit was processed . I told him about the charges and he said the order was checked out today and those are the prices. I told him I picked it up yesterday, and he said he had to call the store to verify. After waiting 10 minutes with him calling (you can never get through to them…. I had tried that too this morning), I drove up there. I knocked on the clicklist door and the rep for her lead. The Lead was defensive. Told me he wasn’t there yesterday but he came in this morning and processed all the orders on the screen because that’s his job.Customer service guy finally understands that Kroger processed my order today (and everyone else’s!!!) due to a computer issue……. Had that been reported to customer service, this would have been handled this morning quickly…….Customer service guy says he will give me a $20 gift card for my troubles with overcharging me. I said no, I paid with a credit card and I want the funds back on there…. He told me it wasn’t possible. So I explained to him the card brand rules and refunds need to be refunded to the card, magically- refunding my card was possible.I didn’t want a gift card for my trouble. I wanted my funds back…..While I understand computer issues can’t be helped- there should be a process to auto refund those that were overcharged (bc prices changed this morning).This simple issue should not have taken me 2 hours - a non answer call to Westport Kroger, 2 chats, a call and transfer with customer service, a drive, two in person interactions.
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March 2023 by Emily S.
They don't have any kind of card machine that reads a virtual wallet!! It's 2023 and I'm from a town of less than 1,000 people and EVERYWHERE has apple or android pay. Just don't come here if you only have card or cash!!!