Kroger Pharmacy in Saint Matthews is described by many as a great pharmacy with prompt and excellent service. The staff are professionals dedicated to helping customers lead a healthier life through vaccinations, medicine, and clinical services. Many reviewers note the team is incredibly nice, friendly, and works hard to provide helpful service with a smile, despite being incredibly busy and often slammed. They are recognized for doing their very best to ensure prescriptions are on time and for answering questions. Some reviews mention isolated issues, such as a squabble over pricing or the feeling of being understaffed, but these are contrasted by overwhelming appreciation for the kind and professional service. Staff members are frequently noted for going above and beyond, resolving issues promptly, and taking extra time to help save customers money and hassle. Overall, the pharmacy is praised for its convenient online tools and for being the only pharmacy many customers will use, with years of reliable service.
Automated system says my Rx is ready, but when customers show up it's not. Has happened repeatedly.
April 2025
It's tough being a type one diabetic. This pharmacy makes it even tougher. They're inept and treat you like a drug addict when you need insulin syringes.
April 2025
Pharmacy does not provide prescriptions at the time stated online. Employees are not friendly. They do not give a simple common courtesy of greeting the customer.
