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January 2024 by Valerie Vogedes
As a female you don't expect to get taken care of by a big name like Ken Towery, but it happened to me. The oil change I got says I also got my complimentary tire rotation. Upon getting in my Jeep I noticed my tires had not been touched. I went back in and asked them to do what they put on my receipt And was told you have to ask for that. When the description online and the last gentleman that made my appointment advise that it was automatic with the type of oil change that I get. I'm highly upset and now wondering what else did they not do that? They said they did and definitely having my car checked out elsewhere and I won't be back to this location
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October 2023 by Raven Jackson
Very rude called asked a simple question he was mean and huffed and puff like he was bothered with me don’t recommend
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October 2023 by P S
Friendly guys. Didn't input my vehicle's vin so the tire warranty ended up full price, didn't rotate tires even though it's on the invoice. Average. I like Preston better.
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September 2023 by Alma Boylan
I’ve gotten it oil change here for 10 years . Today I went in to get an oil change at 8 o’clock appointment and the guy said I’m sorry our service tech didn’t show up. I asked if he was going to bother to call me. He said he hadn’t had time. You can’t tell me the first thing that you would do would is call your 8 o’clock appointment and let them know that you had no tech so they didn’t drive all the way out there for nothing. That’s good service and that something I did not get today. The really bad part that pisses me off is he said he was the manager and he couldn’t care less.
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July 2023 by Elizabeth Wright
GREAT PLACE, GREAT PEOPLE!! I was on a road trip, and my lugnuts had flown off. I was scared and unsure what to do but the people here were all so kind and helpful. 5/5 for sure, would recommend to anyone living Louisville or anyone traveling though here. Thank you guys so much, don't know what I would have done without your kindness and help!
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April 2023 by Billie Buckley
Service manager could not have nicer or more professional. Work was done timely, as promised and the price was very reasonable.Thank You Ken Towery and Robert!!
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January 2023 by Carolyn R Schneider
Michael & Beth (Technicians) are definitely an asset for your store. Michael went above & beyond his job. He explained & showed me different things regarding new brakes on the front end of my car. I wouldn't have done it if it wasn't for Michael
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October 2022 by faith johnson
Michael was genuinely kind and very professional he really took the time to make sure I understood what was wrong with my vehicle and what repairs needed to be made. And he helped make a plan for repairs that worked for my budget. I will 100% be back and recommend the shop to family and friends.
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October 2022 by Kyana Ashlock
If I’d have known a 5 hour job was going to take 6 days I’d have went somewhere else. Ridiculous. Will not be using this Ken Towrys again!
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September 2022 by brittany stamm
I was upset with a situation about tires I bought from this store and I ended up leaving without it being resolved but I came back to discuss it again and get my tire fixed (I bought 4 brand new 6 months ago with a road hazard warranty and got a nail that was said to be too close to the side to repair because they do not plug holes). I spoke with the manager who is the same person I had spoken with before and this time he resolved my issue reasonably. I like this shop and have been going there for a while but I will be more cautious in the future in regards to what the warranty means by "free road hazard repair". ????
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May 2022 by Troy Pullen
I wouldn't buy over priced tires from them. They lost my business. Just got a alignment done and wheel balance few weeks ago and I ordered 2 brand new tires off Amazon and took to them other day and they asked where I bought them an said we can't install your brand new tires because you didn't purchase them from Ken towery. Plus don't think they even did a alignment on my vehicle. Dropped off at 1020am and they was calling at 1055am saying it was done and stated 2 of my tires was 6 psi low and was making it pull. They couldn't provide paper work from the alignment showing it was done. I had 4 brand new tires (ordered from Amazon) installed on my other vehicle few months ago by them no problem.
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April 2022 by Nathan R.
Car needed an oil change and Cody took me in no reservation on a busy day. Got my car in and out the shop. Really recommend friendly staff as well.
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April 2022 by lina t
got an oil change last week under 30 mins ? they’ve always been kind and respectful!
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January 2022 by June P
Updated: After speaking with Monro, they did issue a refund for the amount I was charged for the flush of my engine.I took my car to this location back in late November. They gave me an oil change, as well as "checked out" why my car was overheating and my heat wasn't working. They recommended a flush to fix the engine overheating and refilled some fluid to fix my heat.I found out my mom had covid the week after Xmas. I went the following Monday to pick up groceries for her, only to have my heat stop working and to have to pull over on the expressway multiple times bc my engine was overheating again.After taking it to a different mechanic, I was shown that it is an issue with my thermostat and a cracked water pump, two things hard to miss if checked for, also making a flush and fluid refill insufficient to address these issues. I'm floored you guys wouldn't do an in depth check of my car to find the true culprit of the issues. Even more upset at how this put my engine and family at risk. You guys even quoted a higher price to fix these issues, even though you'd already squeezed $$ from me, claiming it was fixed. I will never be returning to Ken Towery and warning all my friends and family of the shady and manipulative tactics your company uses, putting folks safety and financial stability on the line so you can charge for multiple repairs rather than fixing the initial problems.
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January 2022 by Kisha H.
I bought a new set of Tires Dec 8,2020. It is Jan 27, 2021 and I hit a pothole last night and came to the Ken towery near home to fix under road hazard warranty. I'm thinking no charge. The guy here verified that I had road hazard And then proceeded to charge me for the wear in the tires. 60.63. Hat is 1/2 if what I paid. I was not happy to say least. His name is Ryan and he's real nice and real understanding. After I got the funds together (borrowed) he waived the fees cuz tire hazard was not explained and out of his goodness he waived that fee. I was charged for road hazard. I will recommend and be back. Thank u.
