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July 2024 by L Stivers
My son was run off the road and actually landed in the parking lot of the store. Robert was wonderful. The did a visual inspection in the parking lot and aside from a bent rim and flat tire, it looked ok based on what he could see without actually getting under the vehicle. A couple days later the spare tire (full sized) that my husband put on failed. Again, since he works near the store, he limped his car over there. Robert remembered us and checked the car out. I'm a 57 year old woman, my son is 21 and naive. Did he try to sell us the most expensive tire? NO! Did he try to sell us more than we needed? NO! Did he find additional repairs we "needed"? NO! He was honest. I told him I would pay for whatever my son needed, and he was honest. 10/10 would recommend and go there again.
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June 2024 by Hillary
Always taken care of with no problems
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May 2024 by Matthew Barnett
The guys at Southside drive are great but I DO NOT LIKE your call center. I could not understand the person, they could not answer simple questions and when I got to the location, there was no record of an appointment. Get rid of those call centers and let the guys answer the phone.
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April 2024 by Sherry Drane
Great ?
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February 2024 by Yasmin Corker
Expensive but worth the visit
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January 2024 by Valerie Vogedes
As a female you don't expect to get taken care of by a big name like Ken Towery, but it happened to me. The oil change I got says I also got my complimentary tire rotation. Upon getting in my Jeep I noticed my tires had not been touched. I went back in and asked them to do what they put on my receipt And was told you have to ask for that. When the description online and the last gentleman that made my appointment advise that it was automatic with the type of oil change that I get. I'm highly upset and now wondering what else did they not do that? They said they did and definitely having my car checked out elsewhere and I won't be back to this location
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October 2023 by Raven Jackson
Very rude called asked a simple question he was mean and huffed and puff like he was bothered with me don’t recommend
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October 2023 by P S
Friendly guys. Didn't input my vehicle's vin so the tire warranty ended up full price, didn't rotate tires even though it's on the invoice. Average. I like Preston better.
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September 2023 by Alma Boylan
I’ve gotten it oil change here for 10 years . Today I went in to get an oil change at 8 o’clock appointment and the guy said I’m sorry our service tech didn’t show up. I asked if he was going to bother to call me. He said he hadn’t had time. You can’t tell me the first thing that you would do would is call your 8 o’clock appointment and let them know that you had no tech so they didn’t drive all the way out there for nothing. That’s good service and that something I did not get today. The really bad part that pisses me off is he said he was the manager and he couldn’t care less.
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September 2023 by Andrea Alford
Got my tire fixed quick
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September 2023 by Paul Priesing
I’d rather drive on rims. Go to Walmart.
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July 2023 by Elizabeth Wright
GREAT PLACE, GREAT PEOPLE!! I was on a road trip, and my lugnuts had flown off. I was scared and unsure what to do but the people here were all so kind and helpful. 5/5 for sure, would recommend to anyone living Louisville or anyone traveling though here. Thank you guys so much, don't know what I would have done without your kindness and help!
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April 2023 by Billie Buckley
Service manager could not have nicer or more professional. Work was done timely, as promised and the price was very reasonable.Thank You Ken Towery and Robert!!
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January 2023 by Carolyn R Schneider
Michael & Beth (Technicians) are definitely an asset for your store. Michael went above & beyond his job. He explained & showed me different things regarding new brakes on the front end of my car. I wouldn't have done it if it wasn't for Michael
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October 2022 by faith johnson
Michael was genuinely kind and very professional he really took the time to make sure I understood what was wrong with my vehicle and what repairs needed to be made. And he helped make a plan for repairs that worked for my budget. I will 100% be back and recommend the shop to family and friends.
