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June 2024 by benjamin williams
Joan checked us out on 6/3, she was great!
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May 2024 by Pam LeBlanc
I would have given "1" star but the one and only cashier was working so hard with a huge line that was backed up. The manager Melissa did not even put more cashiers which were needed. I'd give the cashier a "5" and the Manager a "0". Not only was it frustrating being in that long line, it was frustrating watching the cashier working so hard!
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May 2024 by Tina Lamkin
Store wasn't organized and pricing was not clear at all. Very disappointing
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April 2024 by Elly Chappell
Had to make a return. I had the recipt and not the packaging as the packaging was a clear plastic wrap so it was thrown away. The lady essentially refused to help find a solution and denied my return altogether. Disappointed in such poor customer service.
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April 2024 by Phillip Carlisle
A great place to find different fabrics from light to dark also lots of designs.
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March 2024 by Jenn Monohan
There’s always a long line no matter what time of day. So frustrating.
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February 2024 by D Eldridge
This store has gone down something terrible. The last two curbside pick ups we've done the employees have been rude. There is usually only 1 cashier working and the line is 15 people deep, so theyve got to be short staffed. Im hearing this about alot of other stores as well.
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February 2024 by Diane
What’s happening in here. I came in for a couple Valentine’s Day items. It’s not even up! I saw some still in boxes to get displayed. In fact there is so little on shelves and BOXES EVERYWHERE!!!! I looked for some fabric and boxes and boxes.
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February 2024 by Pat B.
Great, clean, organized store full of fabulous , materials, craft, sewing items. I can always find what I am looking for.
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February 2024 by Martha Ward
This place is appalling. I love to go to Joanns and see all the new arrivals for decor while shopping for my crafting supplies. And while I go occasionally, this place is a mess. When I talked to the checkout clerk about it, I was told they were short staffed and cutting hours for those working!. They have an abundance of boxes to be unloaded, and the isles are a dump. What is out on the shelf is cute, but this place is not up to its usual standards. What happened?!
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February 2024 by Jennifer Borchert
Replace the flickering lightbulbs before you give everyone a seizure. It has been 3 years worth this issue. I cannot even shop in this store anymore.
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February 2024 by Diane knight
What’s happening in here. I came in for a couple Valentine’s Day items. It’s not even up! I saw some still in boxes to get displayed. In fact there is so little on shelves and BOXES EVERYWHERE!!!! I looked for some fabric and boxes and boxes.
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January 2024 by Nicole G
There are never enough employees working here lately. There’s usually only one person at the front register, with a huge line. There’s always big stacks of boxes of product in the aisles that haven’t been put away, and dozens of items out of stock. Thinking about finding a new fabric shop to frequent if it’s going to continue being like this.
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January 2024 by Brittany C.
went to Joann on Shelbyville rd, Louisville, KY. went in for fabric to make a tie blanket for senior night. Ask for a 4x7 cut, stated she could only cut once, which was fine. so I asked to just cut it bigger and I'll cut it down. she looked at me stupid, then ignored me and start stacking other fabrics. she was very unhelpful and an unhappy person. I will not be going back to this store. I will continue to go to hobby lobby where they are nice and helpful. thats what I get for trying something new.
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January 2024 by Lori Allen-Kelly
I'm convinced this Joann's local is now a disguised entrance to purgatory, and all the employees are trapped there; tortured by how customers can enter the discomfort and leave, but they cannot. Their time under the many aggressively flickering lights makes them grow more sallow and sickly by the day and the empty shelves and stacks of unpacked product only emphasizes the hopelessness in the eyes of the few poor employees. The toilet is perpetually gross but not dirty enough to complain about and the organization system is often senseless. Like I said, purgatory.
