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November 2023 by Doug Stern
OUTSTANDING service! Fair prices, reliable, and top-notch mechanics. I'm a loyal customer.
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November 2023 by Michael Werkmeister
Brought my kia here for a clogged catalytic converter. They got me handled quickly, explained everything they did, and had me out same day despite having a little bit of a backlog. Saved me over $1000 and got me taken care of way faster than the dealership (got me in almost a month earlier too.) Definitely a place I'm putting on my short list of trusted shops
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August 2023 by Tyler Ellis
Trustworthy, reliable, professional, and excellent value. The only place I got my cars serviced in Louisville.
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February 2022 by Hannah U.
Took my car here for the first time recently and the guys were so nice. I was able to drop my car off and it was ready within a couple of hours. They charged me less than I thought and there were even additional issues. I would definitely go here again and recommend to anyone!
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February 2022 by Jamie Beverly
Left a vehicle at this shop that needed service and was quoted that someone would look at it within the week. Over a month later no one has looked at the vehicle. They left it unlocked in their parking lot for weeks. When we went to pick it up there was a gentleman at the counter that said he didn’t care if we came and got it or left it. It made no difference to him. Definitely wasn’t worth our business.
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October 2021 by Gwen Flinchum
I previously had work done on my 1994 Miata at Jim Hendrix with satisfaction and decided to return there when further work was needed. After being there for a few weeks they finally drove her and figured out what was wrong but kept giving me one excuse after another as to why they had not been able to perform the work. They never once called me with an update. I was always the one calling them to get the status of the repairs. There were several occasions when they did not even answer their phone. I would leave a voicemail but never received a return phone call. I was assured on more than one occasion that they would get to her “next” only to call today and be told that they didn’t know how much longer it would be which is when I decided enough was enough. She had been at Hendrix’s for 2 1/2 months.Communication goes a long way with most customers. If they had communicated with me on a regular basis I would have been more informed on how long the actual repairs were going to take instead of stringing me along for months with excuses. They’ve lost a customer but I don’t think they even care based on my conversation with them today.
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March 2021 by D Henn
great service, they even called when it was taking longer than expected. I'll definitely go there again
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February 2021 by E P
Very honest and accurate diagnose of a complicated situation with my vehicle. Highly recommend.
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August 2020 by Stacy Payne
Very honest. I thought something MAJOR was wrong with car. Turns out something pretty minor. Will definitely be back to have my car worked on again. Thanks Jim!
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April 2020 by CarolWD
Has kept my dad's old truck on the road for years! Wouldn't trust anyone else with our hunk o junk lol
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February 2020 by Megan Mccoy
Thorough, quick, and friendly service at Jim Hendrix Automotive that doesn’t feel like you or your wallet are taken advantage. Only place we go now.
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August 2019 by F Robert C.
I have been taking my vehicles to Jim Hendrix Auto for close to four years now. My first visit to Hendrix was after polling some friends to ask where they took their vehicles. Several of them said Hendrix Automotive, so I went. My car at the time, a Subaru Outback, was stalling out on me sporadically while idling at red lights. (It was an automatic transmission, and so not stalling because of a manual trans clutch.) Donnie at Hendrix took 45 minutes to explain to me what was going on with my car. I understood exactly what my options were at the end of that conversation. This was the first time they'd ever seen me in their shop. I was beyond impressed that they spent that kind of time on a person that they'd never, ever seen before. Needless to say, I've been going back ever since. They are honest, take time to explain things and they know what they're doing at Hendrix Automotive. Those are three of my highest priorities in a mechanic.
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July 2019 by Jeff Watts-Roy
Always great service and VERY fair prices!
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December 2018 by LEW
You don't have to worry about a warranty on service because they do quality work- every time!
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October 2018 by Cheryl Froula .
Always good service and reasonable prices at Jim Hendrix. I never feel like extra service is being pushed on me. Happy to have found a trustworthy place to take my car.
