JCPenney is a large retailer offering apparel and home furnishings. Customers find the store easy to organize with affordable prices and a wide range of available brands and sizes for the family, including national brands and private labels. The merchandise is displayed with good curb appeal. Experiences with staff vary; some employees are described as amazing, great, and phenomenal, offering helpful service in areas like the photo center and with finding clothing sizes. Other feedback notes that some staff seem not to care for their jobs, with criticism directed at management for customer service that is not taken as seriously as in the past. Overall, it is considered a very nice store where shoppers can find what they need.
We went in for twin XL sheets for our new bed. This type has been hard to find. There was huge sale going on. And we found SodaStream canisters on sale for $9.99 each. We hit the jackpot. Thank you, JC Penney.
February 2025
Kids at the checkout weren’t super knowledgeable about coupons and such. Need a lil more training.
January 2025
I was in the Jefferson Mall location today and Miss Ruth and Miss Carla were amazing they informed me of the app and it really helped me out instead of me having to go on the internet and using Google to visit the website...
