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August 2024 by Terry Powers
Great place to purchase a vehicle as well as having one serviced or worked on. They will evaluate your vehicle and keep you informed all the way through. Great place to do business.
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August 2024 by Patti Klein
The service team did such a great job. Easy to work with and ask questions.
I love that they offer a shuttle if you need to leave your car.
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August 2024 by Lettie Leister
My bronco was picked up at my job and taken to the dealership for an oil change. It was all extremely easy and convenient. Thanks to all involved in caring for my baby bronco. You all are the best!
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August 2024 by Garrett Hoehler
The service was well done by the tech, but the service advisor didn’t keep me updated on what was happening or how long the service was going to be, nor did anyone greet me or ask what I was in for.
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August 2024 by John Stephenson
Great service as always. Always polite, friendly, and prompt. Thanks guys and gals!!
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August 2024 by sara estes
Great dealership and great service department!!
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August 2024 by Nathaniel Crenshaw
Tech left the intake air temperature sensor disconnected after checking the engine air filter. CEL came on as soon as I left the dealer. At least they remembered to put oil in it! I was also upcharged for full synthetic oil and told it was what my vehicle takes despite Ford specifying semi synthetic. I replied to their text soliciting feedback, but nobody reached out to correct the situation.
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August 2024 by Ronnie Raymer
I have been getting my cars serviced here for several years now. They a great group of guys who is always helpful and friendly.. Anybody who needs service this where I recommend
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August 2024 by Jacob Weidner
My Daughter took her 2016 Ford Escape in for a Safety Recall, "the Transmission Shifter Cable Bushing. The Service Advisor, gave a few recommendation on their finds while servicing the vehicle. My Daughter was very happy with the service at the time. In less than 24hrs, her Escape Transmission locked up and shut down the Vehicle. (she checked all the fluids and they seemed fine) She then called the Service Advisor, and explained to him what just happened. The Advisor went back and forth with her and said it had nothing to do with the work he did on the escape and that even if she brought the vehicle back he would not be able to get to it for at less two weeks. She asked was the transmission working fine or seem like something was wrong. He replied I didn't check it because that's not what it was brought in for. During their interaction, by daughter said the Service Advisor seemed to be talking down to her, and made her feel like a second class, because of her gender. In the last two days i have call the dealership to speak with a MGR, and still have not received a call back, as I am either transfer to a line that isn't monitored, or the voice mails are not checked. Both to the Operator, and MGR.
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August 2024 by samantha collins
My Lincoln which is my personal vehicle was having Communication errors and they fixed me up quickly.
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August 2024 by Abby Malone
Buying a new car was so quick and easy from James Collins. Everyone there was so nice and helpful. Highly recommend!
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August 2024 by Frank Kron
Thanks for the excellent service on 7-16-24.
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August 2024 by Patricia Stanfill
We have bought two used vehicles from them. We are very pleased with the service they have given us.
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August 2024 by Kathleen O'Neil
Ryan, Jeff and Dana are terrific! Always so helpful and knowledgeable. I always get superb service and would not take my vehicle anywhere else!
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August 2024 by jill grass
Jeff Hill and the service team at James Collins Downtown Ford were great! Highly recommend this service team.
