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January 2024 by Ty Binegar
As we walked in to check in, Wanda greeted us almost immediately. We learned she is the general manager of the hotel. She was absolutely amazing. Diana, who checked us in, was equally as cordial and inviting. Wanda was kind enough to give us a preview of the hotel and let us know some locations of where to visit.Couldn’t ask for a better experience in New Years Eve.Thanks again Wanda and Diana.
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December 2023 by Caitlin Bergendahl
I stay in a lot of IHG hotels (points) and they're normally pretty decent, but this one is not up to standards, despite looking relatively new. Stay elsewhere. I'm a rewards member at IHG and like someone else said, frequently you'll get an upgrade, but not here.First warning, the front doors wouldn't open and the clerk had to buzz us in. The clerk seemed annoyed that we were checking in, and asked us how many keys we wanted. We asked for two. She gave us one key. Then we go up to the room and one of the two elevators is broken, so it takes forever and there's crowd because everyone is checking in, going to the gym, leaving, etc. There's a dog barking alone in a room on one of the floors. (I didn't know it was pet-friendly, wouldn't have stayed here if I'd known that.)There's an ENORMOUS stain on the carpet outside of the elevator on the third floor, it looks like something died. The room is fine, but the people checking in across the hall had been given a key to a room that had someone else's stuff in it already!! WHAT.Also: You only get one bar of soap so you have to move the bar of soap from the shower to the sink and back again. The lotion and shampoo had both been used already. I just think, you know. They can do better. There's an Aloft down the street that's probably better.
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November 2023 by Rhonda Pearson
Didn't particularly like the location but I chose it so I can't complain too much.Front desk staff was great.Room itself was mediocre. It was clean quick is a definite plus!!! Smoke detector was dangling from the ceiling. Flooring was messed up and we kept stepping on the sticky glue. Bed was not comfortable.
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November 2023 by Ken Keeling
It's an OK hotel. Staff in the restaurant ignored me for almost 5 minutes even after making eye contact. 3 of them were having a conversation and laughing but none greeted me or came out of the kitchen. I finally just left. Front desk staff were
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November 2023 by Jami Mercer
Who can say they had fun while checking into a hotel? This girl! Jay is awesome, great energy. I felt extra safe knowing he was on the night shift :)Rooms: Super duper clean!
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November 2023 by Kenneth Klausing
The hotel was located near a venue where I attended 2 days of meetings. The staff were very cordial and friendly, especially recognizing Veteran's Day. My room was very small and located on the ground floor with large windows to the street on one side and a parking area on the other. The hotel itself has been updated even though in an old building. The location is great if you are doing anything downtown.Walkability: You can walk to many downtown locations that are within a few blocks.Noteworthy details: The Hotel does have a bar on the first floor that is small but comfortable. I was surprised they did not have a wider selection of Bourbon being located in Bourbon country!
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November 2023 by Liz Rose
I stayed here while my father was in the hospital. It was close to the hospital and easy to get to and from. Lena & Jay were so helpful. When my father has to go back next year I plan on staying there again. The room was clean and the bed was comfortable.
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November 2023 by Peter Walsh
Nicely situated for easy walking acces to Big Four Bridge, Louisville Slugger Museum and factory, various distilleries, Bob's Chop and Steak House at the Omni, and Louisville Palace. Room was clean and comfortable. Staff friendly, helpful and professional.Walkability: Easy walking distance to Louisville Palace, Louisville Slugger, Big Four Bridge, etc.
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October 2023 by John Mosco
This hotel is a serious disappointment considering what I expect from IHG.Bar and Restaurant: The IHG description mentions a great restaurant and lively bar, but during our entire stay, the bar was closed except for one night.Restaurant: While moving from one meeting to another, I suggested grabbing a quick bite at the restaurant. However, when I walked in and asked if we could sit at the bar and order lunch, I was told that the bar was closed and directed to the restaurant downstairs. Upon reaching the basement, I found the curtains closed and the area dark. They eventually opened, but then I was informed that I had to order from the bar. The confusion and inconvenience of going back and forth left us frustrated. This level of service is not what I expect from an IHG hotel, which I consider to have high standards.Building: When it rains, water pours through the lobby ceiling, which is absolutely ridiculous.Hotel Food: If you're lucky, they might have a couple of frozen hot pockets available.Room: There was a musty odor in the room from day one, which was never addressed.Housekeeping:Positive: The housekeeping staff was very trustworthy, as nothing went missing, and they even left the tip behind.Negative: The room had a bad smell, coffee wasn't replenished, and coffee cups weren't replenished. Additionally, some staff members pretended not to speak English.Staff:Positive: The shining light of this establishment is the night manager, Jarid. He was genuinely apologetic about everything that went wrong and seemed more concerned about the success of the business than himself. He should be in charge of the place.
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September 2023 by Orey Wilson
When we checked in, we were given a room massively soaked by a leaking AC unit. There was also a large water stain on the ceiling, suggesting this wasn't a one-off occurrence. When I went back to the front desk, the associate there seemed annoyed with me that I was bringing it up. But, she gave us a new room. We collected our things and went to the new room and the key card didn't work. So I had to go back to the front desk. Now, every time I had to go back to the desk, I had to stand in a 15 to 20 minute line because it seemed everyone else was also having issues (checking-in, not having the right documentation, and the associate just generally having no sense of urgency). We finally got the last of our things from the car and then the external door (which unlocks with the key card) then wouldn't work. So we had to circle the whole hotel. The final room was fine, nothing special, but the bar had been set terribly low. Although we were a short walk from downtown, I would not stay here again and I wouldn't recommend it to anyone I know.
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August 2023 by LaTaya McClendon
My sister and I came down to Louisville to see Beyonce and stayed here. The hotel was nice, in a good location close to food places and bars. On our trip the GM was there and she was incredible. Super friendly and helpful she was the best part of the hotel.
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August 2023 by Jaylen Link
The hotel was great! The room was clean and well put together. The customer service was amazing. Wanda was extremely caring, and made sure that the stay was as good as it can be. Overall, the staff were really great and caring, and the room was spotless.
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August 2023 by Joe Collier
It's all about perspective. I flew in to be with a family member at a nearby hospital. After a very long, tiring day I needed a clean, comfortable room to relax and unwind. I slept on a comfortable bed, had a nice hot shower and then headed down to a very tasty breakfast served by Robert in the small but adequate cafe downstairs. The Commonwealth Bowl was a hearty mix of scrambled eggs, bacon, potatoes and cheddar cheese that hit the spot. After a second cup of hot coffee it was time to head back to the hospital.I had read reviews of this establishment prior to landing and saw numerous compliments on Wanda, the GM. Let me say that upon meeting her when I stepped into the lobby she did not disappoint. Very friendly, attentive and caring upon learning I was joining my family members that had previously checked in for our ill relative.As I said, perspective. We needed a place close to the hospital, that was clean, where we could get a cup of coffee and a bit of breakfast, and our expectations were not only met but exceeded exceptionally. Thank you Wanda and staff!Rooms: Clean and comfortableWalkability: Close to hospital and restaurantsFood & drinks: Had a great breakfast
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August 2023 by Kate A
Our stay at this hotel was perfect. Customer service was next level. Wanda was the most friendly person we met during our stay in Louisville! She pointed us to where we needed to go and went above and beyond to make sure we had everything we needed. We felt like family! The bed was soooo comfy, the room was cool and clean. Highly recommend!!
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August 2023 by Stacie Keitt
The rooms are large rooms, clean, updated, and comfortable. The air conditioning felt great on hot days. It's pretty close to walking downtown. They could do so much more with the property. There is a bar on the property not being used and a restaurant in the basement that has no windows. The bar and outdoor seating would be perfect for the restaurants location. I did have some issues when they were cleaning the room. They didn't leave any shampoo or soap when they cleaned the room. They did leave towels, though. I would go back. I would recommend it also.Rooms: Large ceilings and windows.Nearby activities: You can walk to the main street with plenty to eat.Walkability: Easy walking.
