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October 2023 by Marcellus J.
Quick and very easy to work with. The service is first come first serve as well, which is fair.
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October 2023 by Johnny B.
Guy wouldn't work on my car cause I bought my own parts i don't know what type of business there running but I would think they would want to help the customers and at least charge me for labor so the fact that they couldn't screw me over in both ways and I bought my own parts he wouldn't work on my car and was very rude about it then wanted to show me the same exact car he has that I'm trying to get worked on like so much for the help I couldn't believe it. Every other mechanic shop will tell you bring your own parts and we will jus charge for labor but nope not this guy he wants to screw you all the way around.
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September 2023 by Greg Robertson
Moved back to Louisville in April. I pass Gates all the time, and when I needed to have some work done on my Honda CRV, I checked out their Google reviews. Which are impressive (I saw a five-star one from my optometrist so felt good about going there). Chris worked on my car, fixing a leaking AC condensate line and discovering the cause of a weird noise (broken clips on a wheel cover). Very happy to have discovered a locally owned company I can trust to do quality work at a fair price.
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September 2023 by Darren Yeagle
My tire was leaking air and they were able to fix it within 10 minutes! It was cheap and the staff were friendlyService: Tires
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August 2023 by Paul M.
I've used Gates for several years and they ALWAYS do good work! Excellent cost-effective service! Highly recommend!
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July 2023 by Lisa Shoff
Amazing, would recommend to anyone. Fast and great quality service.
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June 2023 by Jessie Calhoun
Literal scam. Charged me $96 to tell me my air compressor needed replacement which i already knew and i had already told them on the phone before i brought it to them. i've taken my car to them FOUR times and only left with repair one time. the first time i took my car they told me nothing was wrong and then it broke down on me a few days later. then they charged me hundreds of dollars to fix the actual problem that they missed the first time leading to me paying for a tow truck because the car wouldn't run. took my car again and they told me the heating coils weren't good but i didn't need to replace it because it "wasn't going to do anything to the car". then my AC stopped working (randomly) telling me the compressor was out so i took it to them for repair and they wanted over $1,100 to fix it so i declined. when we went to pick up the car after they spent a whole two seconds looking at this morning they charged $96. my boyfriend went inside because i was too angry to talk to them and he said the cashier was disrespectful and mumbling under his breath when he had a complaint about the price. they are ripping people off.
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June 2023 by Emees92
Sabotaged my car for more money, scum of the earth, avoid at all costs.The owner is rude and unprofessional.
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June 2023 by Jessie C.
Literal scam. Charged me $96 to tell me my air compressor needed replacement which i already knew and i had already told them on the phone before i brought it to them. i've taken my car to them FOUR times and only left with repair one time. the first time i took my car they told me nothing was wrong and then it broke down on me a few days later. then they charged me hundreds of dollars to fix the actual problem that they missed the first time leading to me paying for a tow truck because the car wouldn't run. took my car again and they told me the heating coils weren't good but i didn't need to replace it because it "wasn't going to do anything to the car". then my AC stopped working (randomly) telling me the compressor was out so i took it to them for repair and they wanted over $1,100 to fix it so i declined. when we went to pick up the car after they spent a whole two seconds looking at this morning they charged $96. my boyfriend went inside because i was too angry to talk to them and he said the cashier was disrespectful and mumbling under his breath when he had a complaint about the price. they are ripping people off.
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May 2023 by James S.
Outstanding customer service! The mechanics at this auto service center were attentive and took the time to listen to my concerns. They addressed all the issues with my car and provided cost-effective solutions. I appreciate their dedication and expertise. Highly recommended!
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May 2023 by Dare Sutton
Helpful, honest, and good service. Appreciate their help when I need it! Would recommend to anyone needing car maintenance or repairs.
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May 2023 by SP4C3C0W30Y :
Love their work. Price is fair and the repair work is the best in Louisville. Don't waste your money anywhere else.
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May 2023 by jerry cantrell
My go to auto repair place. Good pricing, fast.
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May 2023 by David H.
Gates has never worked on my car but so grateful for their straightforward and reliable referral. My ignition locked up on my Honda, and my mechanics could not fix and told me I would likely have to use dealer and would likely lotsa dollars but the reviews on both Lville dealers very sketchy. So I started calling well-rated auto shops and Gates listened to my description and immediately said "Call Cooks Lock Svcs- they'll fix and are good to work with." They did and they were but great thx to Gates for the assistance. I was impressed the took the time to listen and help when no$ to them. Thx!!!
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January 2023 by Joshua H.
Great service. Took time and care and was very flexible. Was having trouble identifying my problem at other places and they found and fixed it right away. Highly recommend.
