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August 2024 by Melody Lynn
Gates is .::The Best::. Period. As one not completely car repair savvy, it can be intimidating seeking help in resolving car repair/maintenance issues, sadly :/ As an example, I was having an issue with my older model Impala. I had gone by Meineke for an overview assessment and repair quote. Meineke quotes me over 4k??! That's 4x more than my cars even worth. I left and looked for a 2nd opinion. After reading allll the excellent reviews on Gates I decide this is my next place to give a repair try to my beloved old girl. Well, they came through like CHAMPS, I say!!! Exactly as all the reviews of excellence state. As well as being family owned locally. They gave me an honest take on what I needed for repair, once in agreement, they had me up and running better than ever (actually better than the whole time I've driven her?) All for an ahhmazingly fair price. Between Rob (Owner) and Steve (Magical Mechanic) I have found my new car reliable, honest, & fair place! Thank you all so much!!! I greatly appreciate you!
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July 2024 by Patrick Beavers
My insurance company uses them and they were good with my concerns and issues and stayed with me till the end ..would recommend them to you if you need help
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May 2024 by Alison Crossett
Fast service, fair prices. Robert was great!
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May 2024 by Laura Boone
Honest, professional, and experienced. The quote they gave us for the repairs was the was the exact amount on my invoice. I’ll be recommending them to anyone that asks for a reliable mechanic!
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March 2024 by Debi Pratt
I was out and about trying to get an oil change on my day off. I was so surprised that the national chains were all so backed up that I was not able to get in. The two that I was able to actually talk to someone both told me they did not carry my oil filter and to come back another day. What?? I called Gates and was told to come right in they would work me in.
This is a local owner-operated garage and I couldn’t be happier I came! They were so happy to help…even had my oil filter. They are friendly and got me in and out quickly. I will say that I will come here for all of my automotive needs while in Louisville !!
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February 2024 by Bryan Courtney (Bryan Courtney)
I've taken my cars here for years and they've always been extremely helpful - never had a bad experience.
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January 2024 by John Owens
Best place in town to have your car serviced. Nobody else even close.
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December 2023 by John Metcalf
Honest folks. Good work. Wonderful to have a locally owned and operated auto shop.
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October 2023 by Marcellus J.
Quick and very easy to work with. The service is first come first serve as well, which is fair.
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October 2023 by Jimmy House
Fast, Honest & Very Reasonable!! Highly recommend these guys!!!
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October 2023 by Johnny B.
Guy wouldn't work on my car cause I bought my own parts i don't know what type of business there running but I would think they would want to help the customers and at least charge me for labor so the fact that they couldn't screw me over in both ways and I bought my own parts he wouldn't work on my car and was very rude about it then wanted to show me the same exact car he has that I'm trying to get worked on like so much for the help I couldn't believe it. Every other mechanic shop will tell you bring your own parts and we will jus charge for labor but nope not this guy he wants to screw you all the way around.
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September 2023 by Greg Robertson
Moved back to Louisville in April. I pass Gates all the time, and when I needed to have some work done on my Honda CRV, I checked out their Google reviews. Which are impressive (I saw a five-star one from my optometrist so felt good about going there). Chris worked on my car, fixing a leaking AC condensate line and discovering the cause of a weird noise (broken clips on a wheel cover). Very happy to have discovered a locally owned company I can trust to do quality work at a fair price.
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September 2023 by Darren Yeagle
My tire was leaking air and they were able to fix it within 10 minutes! It was cheap and the staff were friendlyService: Tires
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September 2023 by Nathan Oliver
Love their work. Price is fair and the repair work is the best in Louisville. Don't waste your money anywhere else.
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September 2023 by DEBORAH BURDA
Total confidence in great service. Wish I found them sooner.