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March 2024 by Adham Mohammad
Great Towing Service. If you’re looking to tow your vehicle they have great rates and great communication with customers.
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January 2024 by LD BG
Called AAA to jump our car at home, and Tim from Express Towing 24 showed up. He was friendly, fast and helpful. Was quite pleased with his service. Recommended.
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December 2023 by Daniel Mooney
Do not I repeat do not use this company unless there is nothing in your vehicle that you want. This tow company has nothing but thieves working for them they towed my vehicle illegally and charged me 1638.00 to get my vehicle back and when I got in they took everything. They took my 700 dollar DVD player my 1000 dollar subwoofer and my 1500 dollar amp. They are such thieves they even took all my change in my center console that I was saving and was about 60 dollars worth of change. I asked them if I could see their camera footage because the guy I spoke with said that's how they picked it up and I told him that he was lying because I was in it the night before. They have a bunch of cameras on the property my vehicle was sitting and so I asked if I could look at the camera footage and was told absolutely not. I will be contacting a lawyer. This company is crooked and nothing but lying thieves.
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September 2023 by Russ Salsman
Literally the best towing experience I’ve ever had. They got there super fast andR Mohammad was extremely helpful and polite. Would CERTAINLY use them again.Service: Car towing
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September 2023 by Chris McKenna
This is by far the absolute worst towing company I have ever dealt with. They are pure scammers and will hold your vehicle ransom for lot storage fees. They were supposed to drop me vehicle off for repair on Monday 8/7 when it was picked up but refused to drop it at the overnight drop at neil Huffman. They did not. Instead they took my truck and stored it on their lot. Not for one. Not two. But three nights. They held it for more money for three additional nights and only finally delivered it on Thursday 8/10.When I spoke with the reps at this terrible tow service they were rude and disrespectful every time. I had to threaten legal action and miraculously my truck was finally moved to the repair facility. They have a long history of doing this to usaa customer based on other reviews other people have also posted.This company is anti veteran and military because usaa solely serves military, veterans and their family. Usaa said they plan on having their FIU team place them under investigation because of their scam business practices.Service: Car towing
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July 2023 by Savannah W.
This is a driver a 1:15am on July 4th that cut off and was tailing people all the way down Rangeline Road. One of the drivers for Rescue Rangers was tailed, and then the driver went a round the Rescue Rangers driver, and just is driving reckless. Tried to get ahold of the business no answer. Just proves to be very unprofessional and reckless.
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June 2023 by Joanie L.
Very early this morning I had a tire blow out on the interstate. I called for service & US Towing & Recovery is who came to assist me. THEY WERE EXCELLENT! The service technician ticked off all of the boxes of excellent service: knowledgeable, courteous, he had all the right equipment, & could not have been more helpful. So thankful for their great service. I would highly recommend US Towing & Recovery.
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June 2023 by Tracey Reynolds (CCHS)
My daughter broke down on 71 so AAA sent Express Towing. We had the car towed back to our home town (55-60 miles). Tow truck driver would not write a receipt even though we requested one. He stated to use my canceled check. Both AAA and my insurance requires a receipt. Contacted the Tow company back regarding a receipt and was told I needed a call number. Finally got the call number from AAA... and contacted the Tow Company back. Was then told he didn't know how to look this up and would have someone contact me back. I am still waiting on call back... Call back will depend on if review will end positive or negative. Currently it is negative because had I been given a receipt at the time of the towing I wouldn't have to be wasting my time now to get oneService: Car towing
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February 2023 by EnglishTops Vlogs
Towed my mothers car and are holding it somewhere completely different from where they told her it was, haven't been cooperating with her insurance company or the third party company that deals with towing companies for her insurance. They also lied and said the collision center said they weren't receiving vehicles, when the collision center told my mother they were waiting on the vehicle all day. Then they told us they were closed when we went there to get something out of the vehicle. Even though they are open 24/7 and have their hours listed on google, facebook and their signage. And when I called from my out of state number that they have never seen to ask when they closed they were confused what I meant by that.Service: Car towing
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February 2023 by Shawna Ensley
This business is holding my vehicle and not working with USAA or the 3rd party that had them come out. They tried to say that Gerber Collision was not accepting cars. I talked to Gerber and they state that no one told them that. They have been waiting on my car to be delivered ALL day. I went up to this company and they wouldn't let me pay the fees so it could be delivered claiming that they are closed. Their business and Google says they are open 24 hours. They also claimed once I was up there and called Gerber on speaker so they could hear that Gerber was waiting on my vehicle that they never received anything from USAA. They are also not cooperating with USAA and wouldn't tell them how much the fees are. I drove through the lot and my vehicle is not on their lot. If it is not at Gerber Collision tomorrow, I am reporting it as stolen.Service: Car towing
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February 2023 by Jade S.
they broke my bumper when they towed my car and didn't tell me about and i found out when my car was fixed 3 months later with a broken bumper.
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February 2023 by Gabriel P.
My car stalled pulling out of a parking spot and I had to get a tow to a nearby shop. The towtruck driver Kasey offered very professional and courteous service and got my vehicle towed quickly. He also gave me a ride to the shop where it was being towed. Definitely a great tow company and I would use them again.
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December 2022 by m.e.
Our insurance used this company to tow our car after a wreck. Via Roadside connect, said job was complete and at the shop. Next day when we called this towing company, we were told the car was NOT towed to the shop but instead was towed to their towing lot. We were told this is because when they got there the shop was closed and they do not drop off cars to closed shops because “keys get lost” and that someone from the shop as to be there to sign for it. I said “the roadside connect is showing it was dropped off at shop B” and he responded “you can’t trust those gps things because it’s wrong.” We asked why we weren’t informed that our car was not towed to its destination and was told “lady, take it up with your insurance. they should have told you.”We asked them to please go ahead and tow it to a shop. They told us they couldn’t tow our car until our insurance contacted them. Today, 55+ hours since our car was towed, I was called by someone else and told he was the driver who originally towed our car and that it was at the shop B. He told us it had been at the shop since he first towed it. We, our insurance, and this company did not know the location of our car for over 2 days. I called the tow company’s main number and asked where our car was/why we were told it was on the lot when it wasn’t, the man said “it’s at shop A, no i mean shop B. it’s at shop b.” I said, yesterday we were told our car was never towed there and it was on their lot. The speaker then proceeded to yell “you’re starting to f**king aggravate me ma’am. my driver just told you where your d*mn car is. you’re getting on my ******* nerves” among other things, then hung up the phone. I had only made 1 call to this company today, and 2 yesterday when trying to figure out where our car was. we use USAA for our car insurance and they are aware of the incident and will be removing this company from their list of towing companies they use.Service: Car towing
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November 2022 by Karen G.
my SUV needed towing and USAA used US towing to tow my SUV to my garage. Carlos was professional and at location within an hour. Excellent service. Thank you.
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October 2022 by Savannah H.
My wheel popped off of 64 and the man that picked me up was great. He got my car lifted and back to where I needed it in a great time frame, he was super communicative and really nice to me, and he was a really funny guy. He gave me a ride back to my house with my car and even gave me suggestions on where I could take it to have the tire removed + gave me safety advice so I didn't further damage my car or get hurt. All around he made getting my car to my house super easy and it was really appreciated after such a stressful circumstance. I really couldn't say thanks enough so figured I'd leave a review so every one else could hear first hand how great the experience was. I def recommend them if you need a tow.
