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October 2023 by J D
They do great work at this location. Everything from the body work to the paint looked great. Especially the paint.
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September 2023 by Emily King
After a total of 40 days that Gerber Collision had my vehicle, I finally have my suv back. Highly dissatisfied.The original estimate for the repair was 5 days, it took 15. When we went to pick up the vehicle this time there were still 2 noticeable dents, big bubbles in the paint on the hood, scratches in paint and you could see every lines from the spray paint and I had two different headlights. At this time we spoke with a manager named Kevin, he apologized and took my vehicle back to fix these mistakes, claiming he would have it done in another 2 days. Once again it did not take 2 days it took 10. We tried calling multiple times to speak with Kevin and never recieved a call back.When we did finally get a call from a different employee saying it was ready, we went to pick up. Once again there were bubbles in the paint on the hood, the pin stripping done on the side of my car was done in vinyl and not painted on like it originally was. The vinyl had tons of bubbles and my car still had the same paint scratches as before. This second time they claimed no manager was available and that they would take it again and fix it. (This was the day before a Holiday weekend)We had to call multiple times to speak with a manager. They kept claiming one was in and they would call us back when they could but, they never did. We then decided to show up in person and demand to speak to the manager. At this time we spoke with the General Manager AJ. He apologized for all the mistakes again. Called around while we were in the building to get a paint job done. This was supposed to be done the next day when of course it took 5 days instead. But, I will say AJ did do a good job at keeping us updated.After a total of 40 days with Gerber having my vehicle, they have delivered it back to me. The painted pin strip still looks awful but at this point I did not care anymore and I will have to pay to get it professionally painted later.I 100% do not recommend anyone going to this company. The quality of the work is awful and the customer service was not acceptable.Services: Painting
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August 2023 by Andrew Brody
I have always gone to this Shop, even when it was at Etscorns body shop. They do excellent work at the most reasonable prices. I highly recommend them to anyone who needs any kind of bodywork.
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June 2023 by Robert Mikel
This establishment had my vehicle for almost a week, and then returned it to ne still damaged. After noticing the gate on my jeep was still not fixed, I returned to only have them explain that's as good as it would get! But to have the insurance company call and they explain the situation. Well the insurance company called them, and they totally changed there story and made a statement that the vehicle must of been wrecked previously? I have no record of that on my vim number! So it's obvious they just work for the insurance company. Yes I'm upset, but beware and do not take your car here. Don't know which face your talking too?Service: Body & Trim
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April 2023 by Tina Agonva
I highly recommend this business for your vehicle repairs. When my car needed extensive repairs the staff did a wonderful job at keeping me up to date on the status through text and phone calls. Thank you very much, Kaylee and Kevin! You all were amazing.Services: Painting
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January 2023 by Hen Dub
Quick and easy transaction and scheduling. Nice and friendly staff and very thorough. Also, they do good work
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October 2022 by Carin Kovacs
I had a very odd situation and AJ along with his team fixed it for me. My license plate screw had the head cut off at another business as their attempt to remove a stuck screw. Gerber did some magic and got the screw stem out and replaced both screws for my license plate. They were super nice on the phone, great in person and they actually fixed the problem. Highly recommend! 5 stars service.Service: General repairs & maintenance
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September 2022 by Tone
Just picked my car up today. They did very well! I had front left end damage with suspension repair. Paint job matches the rest of the car and my car looks brand new. They even cleaned the inside of my car. If I could give them 10 stars I would.Service: General repairs & maintenance
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July 2022 by Jose Morris
I have lived in Louisville for over 20 years and this place was always my go to for body work. The people were friendly, professional and personable. I have taken at least 3 cars to this establishment to have body work done and never had an issue until recently. I took my car to their shop to get some body work done. I was told that they were backed up and wouldn't be able to get to my car for several months. I explained that my car was involved in a wreck and the other driver was fault and they will be paying for everything so the shop could take its time as I will have a car rental provided by the insurance company until my car is fixed. I explained that this was my preferred body shop and was accepting of the the fact it will take a long time. The person responded that they were going to have to refuse me service at this time. I thought it was odd, but then I realized that based on the name change its under new ownership. Huge bummer.BTW.... I took the same car to a dealership and was told that it was going to take a long time to fix. I explained the same thing to them and they accepted my car and fixed it without issue.Service: Body & Trim
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May 2022 by Jeanette L.
Would not recommend. Turnaround time horrible and quality of repair to my parents vehicle was awful.
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May 2022 by joann rankin
I had some auto body work done at this shop. The service and the price was amazing. The manager, A.J.Paulin went the extra mile to make sure I was pleased with the job. I highly recommend this establishment to anyone that needs body work. Joann RankinService: Body & Trim
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January 2022 by Josephine Isabella
It took them FOREVER to fix my car. They kept giving me different days it was gonna be done. After about a month, I got my car back, but it still wasn't properly fixed. I had to take it back to get it "fixed" again. One of the items looked exactly the same after the second time, but I didn't want them to touch my car, so I didn't take it back.I wrote them a check for payment, and about a MONTH later they told me my check didn't go through. I had plenty of money in my account, and my bank had NO record of the check being rejected. I told them to run the check again, but they couldn't even find it!!! Gerber was a real disappointment.Service: General repairs & maintenance
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November 2021 by Amari Desiree
Highly NOT recommended. They had my vehicle from June 2021 to October 2021, my insurance sent them over $11,000 to repair the car. And they still gave it back without said repairs being completed. Now they’re angry with my bad reviews but who gives good reviews after receiving such terrible and unprofessional service.
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October 2021 by LaToyia Walton
This place is a joke!!! I was in a minor fender bender back in July. I know all businesses are slow due to shortages or Covid so was not able to get my car in until Aug 17. I dropped it off that day and it took them 2 weeks to get my car fixed. I was fine with it, but did not like the fact I had to keep calling to get any updates. Now here is the kicker. When they finally told me my car was ready I had to send my husband who just happened to be home sick to get it. My husband starts my car up and it sounds like a dam truck. He goes back in and come to find out someone stole my catalytic converter off my car. So they took responsibility but my car has now been over there almost 2 months in basically 16 days. I just called today after last week was giving some bogus excuse as always. I am really hoping I am not going to have to get a lawyer involved. So if you are reading this Gerber Collision get my car done ASAP. This is ridiculous and your customer service is the pits!!!!! Never take your car here. I will never go back after this experience. I only went because it was close to my house and my insurance referred. Never again!!!!
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September 2021 by Cathy S.
My car got hit in December, 2018, so I took it to Gerber because, according to their website, there is a lifetime guarantee on the repairs as long as I own the car. "Lifetime Guarantee We proudly stand behind our repair work for as long as you own your vehicle. Learn more about our Lifetime Guarantee." I noticed that condensation was under one of the headlights so I called about it. I was asked to send pictures, and then was asked to bring the car in so they could see the issue for themselves. I took the car in and was told that they would order the part and replace the light cover. I was told that due to Covid it would take longer than usual to get the part. In August of 2020, I was told to bring the car in and they would replace the headlight cover. I took the car in, the car was driven around to the shop, and was brought back to me with the headlight "repaired". The condensation continued and I had another conversation with an employee, who is no longer there, and was told he was going to order an actual Ford part for the car. This was in December 2020, and he said it would take several months to get the part due to slow production on Ford parts. I had not heard from Gerber, so I followed up in August 2021 and was told that since it's been over a year since my wreck, that I would have to get approval from my insurance company since they were the ones that authorized the repair. Clearly their "lifetime" guarantee is NOT a lifetime guarantee.
